Perfect position at the heart of Geneva and wonderful view of Geneva lake. Easy to access public transportation, luxury-brand stores. Tranquil and relaxing atmosphere. Welcome event is very impressive with champagne, sweets, fruits and nuts. Friendly and professional staffs. Beloved suprising gifts from the hotel (free cakes, delicious sweets) everyday. Housekeeping is good (2 times of cleaning). Check in and check out are very quick. Spa, relaxing areas with swimming pool, sauna, sacuzzi are amazing. Perfect vibes for holiday. Very friendly with childen.

Sometimes I don't understand the behaviour of several staffs (restaurant for breakfast). When my family were having breakfast, my daughter wanted to go to the restroom. I left my meals and individual stuffs (book, kindle, pens on the table) to inform that we will come back soon. We have not finished our meals. However, when I came back, they cleaned everything. They thought we finished and left. It is so weird. Another morning, when I stood up to choose some food for my breakfast, they cleaned my plates with my croissants and nuts. It is quite difficult to understand why the staff needed to clean my stuffs as quick as possible. I have not finished my meals. Moreover, it is quite wasteful to throw food like that. I was very disappointed and hostly did not understand the reason.

The stuff were very professional

I did not like the way of bill settlement they pre authorization around 3000 Swiss frank and again charged the same amount when they should use the same amount of pre authorization and I can pay remain if there is This type of act made a trouble in my budget plan during my trip which is not accepted and it would disturb me in my vacation

One of many 5 star hotels in the lake front of Geneva, but definitely a property I was eager to try out. For a spa weekend, decided to book at this hotel based on the spa reviews online. Was not disappointed. The couple treatment room for my daughter and I was large and impressive. Our massages were great and comparable to the ones we received in Asia (firmness of your choice). All the staff were friendly, but at the spa they were so nice. :) Booked a Deluxe King and was upgraded to Junior Suite. When that happens at a Four Seasons, I just consider myself lucky. :)

We stayed only 1 night, so I would be nit-picking to find something I really did not like. Perhaps 1 item, I was over joyed to find Black Cod on the room service menu, but the miso cod was a tad too salty for our tastes.

Their was another guest who banged on drums and played loud music all night. I was surprised it was not taken care of by the hotel staff.

This elegant 5 stars hotel has totally exceeded my expectations. The view from my room was breathtaking and the room itself was extremely convenient. The bathroom area was very well designed. All the hotel has this wonderful atmosphere where you can feel how our todays era and Belle Epoque are meeting at this point.

Attention to detail with items in the suite and being accommodating when I wanted to add another adjoining room later. Also allowing a very late check out without additional cost was wonderful so we didn't have to sit in the airport for hours!

We liked the bar ambience and the simple menu items were great. The main restaurant was stiff, very slow in getting food out however the wait staff were great! Definitely not a restaurant to treat your 2 teens. Lesson learned!

1. The location was just so central in close proximity to most landmarks, commercial shopping districts, restaurants etc 2. Staff were exemplary in their level of service delgence and positive customer service attitude .. something that you would definitely expect from any four seasons hotel anywhere in the world 3. Food was excellent when compared to most 5 star hotels in Switzerland... you get what you expect in terms of variety, quality of ingredients used and just the whole universality of the menu

One comment that we had was regarding the breakfast buffet menu, where we expected more variety on offer and more refinement especially when it comes to eggs on open buffet ... in our case we had to order our eggs from the menu where we get more choice and better presentation

Housekeeping was amazing

our 2 rooms were not the same level. the reception and duty manager did not find a solution and requested additional money for upgrade.

- friendly staff - location - Micheline star restaurants in the hotel (both was amazing) -clean and spacious rooms -facilities are ok for a city hotel -view from the room

- breakfast options was limited!

The location was extremely convenient, especially having a built-in Laduree. The staff and housekeeping services were exceptional, professional and friendly.