Good location. Central to Luzern. Close to the river. A short walk to railway station and ferry. Rooms have different "themes" so makes it different and unique experience.

Directions from the station could be better. It tells you to cross the river and then turn left keeping the river to your left. Would suggest, don't cross the river, follow the road keeping the river on your right, walk past the old tourist attraction bridge, 20 meters further there is a footbridge across the river, cross the river, go up the steps immediately in front and the hotel is one your left. Much easier as smooth pavements and no cobbles to pull your suitcase over.

Good location, near Chapel Bridge, Good value , clean.

The lobby is not at the hotel, you have to walk to check-in and check-out from another hotel, walk about 2 minutes. And with the hotel located in the old town area The floor on the way to the hotel is brick. It's very difficult to drag luggage.

Convenient to walk around the city..and close to train station..

We did not realize that there was an elevator until the next day after we had lugged luggage up 7 flights of stairs...

The location was fantastic, nestled right in the heart of the city center and the charming old town. Positioned alongside the river and in close proximity to various restaurants, the Magic Hotel offered a prime spot for exploration. Although check-in took place at a separate building, conveniently located just 400 meters away, this was effectively communicated to us via email before our arrival. To our delight, we were upgraded to the honeymoon room – a spacious haven with breathtaking views of the river.

Decoration is old-fashioned, but the room was very clean and comfortable.

The room (Egyptian Room) is directly under the roof with magnificent views over the old town. It is decorated with cartoonish Egyptian paintings and has a TV that you can tilt around the corner to watch TV in bed. It has a mini bar and a coffee machine. The location couldn't be any better and, although the hotel is opposite the town hall clock-tower, it is quiet and we slept really well. This room as well as one other room are not accessible for guests with walking difficulties as the lift stops one level below so make sure you ask the question when you book. Check-in and check-out was easy, everyone is friendly and helpful. The breakfast is in the Altstadt Hotel Krone (a very short walk away) and has literally everything you can wish for (even gluten-free bread and decaf coffee). We used the valet parking service which worked fantastic.

Everything was fine.

We stayed in the honeymoon suite, that is huge and spotlessly clean. The view of the master bedroom was fabulous - that was the highlight of this hotel, as I thought). The location is unbeatable. Contrary to my expectation, the room was really quiet after about 10pm (we stayed in a weekday); it was also cool at night ( we needed not to use the electric fans even; given we live in a subtropical city); street sounds heard in morning but not disturbing (I am a light sleeper). This room accepted my teenage children (age 12 and 11). The annex building is installed with a lift.

Needed to check-in the main hotel. But it is close to the annex, (about 2-minute walk). There is no real kitchen in the apartment; but we didn't need one indeed.

Room was nice. The piratetheme was fun.

Classic example of photo's taken with ultrawide angle lens and some 'touch-ups' for extra colourful vibe. Room was fine, but photo's make it look more spacey.

The location is perfect! Our room (Honeymoon Suite) has a veranda where we had a complete view of Lake Luzern and Chapel Bridge. Below our hotel are bars and restaurants. I love the Saturday open market! Its also very near the shops. I will definitely book again in the future. The only thing i didn't like is we had a difficult time locating it. After we checked in, we were directed to another building where our rooms are located. Overall, i would highly recommend this hotel.

The check in procedures because we had a difficult time locating it.

Spacious room with a nice spa bath. We could open the windows for some fresh air. No aircon but fans provided.

It was a pain having to check in at a different hotel but we knew that we had to do that so can’t really complain. A lack of bath towels was rectified immediately upon contact. TV remote didn’t work and we couldn’t turn the tv off manually so we had to pull the plug from the wall. Not major issues but a bit of an annoyance.

Friendly receptionist. Interesting room decorated in oriental style with good view of Rathaus in the Altstadt. Breakfast was excellent. The ability to arrive up to 23.00 was useful, would be even better if 24 hour reception.

The information in Booking.com should make it clear that check-in and breakfast is at another hotel before making the booking. The information is given and is clear to follow, but only after the commitment has been made.