Comfortable room and bed, very convenient location (three minute walk to the main train station and just across the street from a stellar bakery), 24 hour reception made for an easy late night check-in, friendly (for Switzerland) and efficient staff.

The shower enclosure was poorly designed. Even forewarned, and even being careful, I still was unable to avoid getting a lot of water on the bathroom floor when showering.

It was close to the train station, and a short distance from Chapel Bridge. Our room was quiet and well sound proofed with comfortable beds. The front-desk team were friendly, helpful and efficient. Breakfast choices were copious and the food was freshly prepared and well presented. Individual coffee orders were provided by the service team who were welcoming and efficient.

Small things: the volume on the tv remote didn’t work, the pedal bin in the bathroom did not function, and the shower would not maintain its overhead trajectory unless the button was held manually. We reported all this to the front office and they said it would be fixed, however we only stayed one night so couldn’t benefit from the repairs.

Good location.

The toilet is elevated and need extra caution during midnight in case of use.

Location 300m from train station, everything you need is few steps around, clean rooms and friendly staff.

Rooms are little small (check the room before you checking in, I was offered the smallest they have 😡, they changed it when I complained and they didn’t consider that I’m staying for 6 nights and have 2 bookings). You have to ask for slippers and iron machine (not available in the room). When checking in they block 100 Swiss frank for each night from your card with the total amount, which is to much if you stay for long periods and you travailing a lot like I do.

The staff was extremely helpful with our arrival and they also upgraded our room on behalf of our honeymoon. Service was extremely impeccable and this was a lovely stay.

This property was perfect. Great location, not much to dislike.

Location, helpful and knowledgeable staff, very good breakfast. I highly recommend this hotel when staying in lucern

bathroom was slightly small compared to the large room. Hotel is a bit pricey but all hotels in switzerlsnd are pricey

Everything reached my expectations Love the n espresso machine, coffee and tea selection. Loved the Lounge, vending machine, etc So convenient to that it was so closed to the train station.

I was only given a small bottle of body lotion for my whole stay. Missed getting a shower cap and a vanity kit

Very convenient to train station. Was upgraded to larger room as part of Marriott bonvoy program.

Very busy bar/restaurant on ground floor serving American style Mexican food.

Location to the old town and train station. The mexican restaurant and bar which is next to the hotel were excellent.

The bars across the road from hotel are quite noisy at night after 12pm

staff, rooms, washrooms, location and great breakfast

lifts were little small