Our first experience was with the amazing front desk. We arrived with children and over 10 pieces of luggages, and in 30 minutes we need to be changed and out for dinner appointment. The staff helped with the checkin, our kids and while we prepared ourselves, luggages were arranged to be delivered promptly. It was an experience deserving 2 thumbs up. Experience at Hotel Gracery is similar to that we had in Tokyo. Spotlessly clean room, well kept and the staffs are all polite and friendly. We love the Japanese styled bath room, and beds are comfy. Location is walking distance to many good eateries. Diagonally across is Huashan 1914 Creative Park.

I like the separate bath tub n the toilet area and the provision of hot spring powder. This really helps guests to relax and enjoy bathing inside room Room is really comfortable, clean and tidy and offer two choices of pillow. Can fit different guest need. Also the room has a few universal sockets for guests to use and no need to change adapter. That's very useful Location of the hotel is excellent n very convenient

If the Cafe on 3rd floor can even open for dinner, that should be great.

Overall very good experience, reception staff very friendly and patient. Laundromat a plus! Yonghe soy shop across the hotel was a bonus! Will return to stay at Gracery again.

Just a small oversight when housekeeping overlooked request to make up room one day. But resolution was made very promptly. Location of hotel was easy access to subway station. Wished there were more shops near the hotel.

Clean bathroom, thoughtful front desk experience and user friendly design. Also enjoy the bathtub and ofuru experience.

International buffet is disappointing. Customer experience at restaurant was not Japanese hotel standard, despite facilities and hotel rate are charged based on Japanese hotel standard.

The breakfast and the facilities are excellents, must recommand friends and families to visit! The staff were very passionate, that made my friends and I feel happy all the day!

Clean hotel, nice Japanese style furnishing and smart toilets. Showers are nice with a deep bathtub.

Might be hard going with friends as there wasnt anywhere to put your clothes while showering so you would need to close off the whole area.

The room was spacious and well furnished. The hotel is also only a short 5min walk away from the metro station and situated near several convenience stores, a local eating street and the Huashan Creative Park.

location, clean ,

soundproofing not quite good

breakfast is good and resturant is clean. selection is generous

all is good. I would recommend the stay again

this hotel offer basic accommodation needs for brief travelers. small size room with Japanese style bath. very clean and neat.

for the price I paid, the room is rather small.