Good location near the beach and short walk into the town along beachfront

Need soundproof rooms as could hear people talking in neighbouring room. Doors onto balcony also let in outside noise eg long tail boats up and down beach and singers/ entertainment below at poolside bar.

This is the best hotel we have ever stayed at. The staff are friendly and efficient. They anticipate your every need and cater for it. They helped arrange our excursion and massages. The buffet breakfast is first class -as was the food in the restaurant. Our room on the ground floor next to the pool was wonderful. Clean, comfortable and with a luxurious bathroom. The salt water pool is gorgeous . There is a temple next door and we could hear the monks chanting from over the wall. Everything about our stay was perfect. We were so sad to leave!

I didn't like to leave!

I would give this a 10 if I could, staff were outstanding, hotel beautiful, breakfast lovely, room outstanding - but I can never forgive the poor security this has with booking .Com and cyber attacks sending and asking for banking details constantly over course of booking through the platform which makes it untrustworthy. It’s no where near enough to brush your shoulders for you to just say ‘sorry ignore it our emails’ = sort it out and resolve the issue with the platform = bad form

Nothing bar the awful experiences on platform leading to booking Constant emails asking for more money. Worse hack anywhere - sort it out

Room 302. We stayed for a total of four nights. Check-in was fast and efficient and there was a cat to play with whilst we completed check-in. Luggage was taken to our room and the staff showed the in’s and out’s of the room. There was complimentary welcome fruit, minibar and biscuits for coffee in the room. The bed was very comfortable with both options for a soft or firmer pillow. The shower was fantastic with great water pressure. Cleanliness was perfect. The pool was luxurious with adequate seating. The breakfast was alright. It just wasn’t outstanding. Just a breakfast. Enjoyable though. I must note that the shakes on offer at the bar at the pool were fantastic!!! With complimentary popcorn! The staff were all very friendly and the location was perfect too.

I like to un-pack my luggage so some additional coat hangers would be great.

I can't put into words how much I loved this hotel! From the moment we walked in, oh my god... It's so beautiful! The black and white theme with beautiful and unique decor... Beautiful tiled floor, stunning harden courtyard with the most decadent stone pool... Heaven! All of the rooms have beautiful balcony or terrace, ours was room 314 overlooking the pool and the wat temple next door. It was magical. The rooms are to die for, no detail is overlooked. The bath, the shower and beautiful twin sinks, rich curtains, the most comfortable bed ever! It was just stunning. The breakfast was great... Good selection of coffee from a machine and it was good standard, buffet of Thai and Western breakfast, it was delicious. The staff were so friendly. We were doing the Mae Hong son loop and they very kindly looked after a bag for us as we were so impressed that we booked the same room for our return a week later! The location is unbeatable. Right by the Tae spa gate in the heart of the old city. The Sunday night market is right outside the hotel! This will be my go to hotel in chiang mai in future! Thank you so much for our wonderful stay!!!!

I didn't like having to leave!

The staff are all very friendly and helpful especially the staff from front desk. I was asking tips for visiting the city, Suthep and Chiang Rai and they were providing detailed suggestions and helped with reservations with reasonable prices. It was really a good experience staying at Aksara Heritage.

Several days after my booking I received message from booking.com saying that I need to provide my credit card information again for validation. However I had already paid the full price so the asking is suspicious. Then I notice there is a spelling error in the link which convinced me that this is a phishing message from booking. I’m not sure whether this is the fault of booking or of the hotels system but I hope it can be fixed soon

The hotel is beautiful. The rooms are charming and well appointed with thoughtful touches like umbrellas. The pool area is very pretty. The staff were friendly and helpful. Location perfect. The breakfast was good. The restaurant food was tasty. The massaman curry was truly excellent. Would definitely recommend and would stay there again. Great value for price!

The hotel is quite small and there is limited common space other than the pool area and restaurant.

This hotel is punching above its star rating - everything feels like a true 5 star boutique establishment. The location is very convenient. Get the better rooms which are higher up and opt for the yard-facing room with a balcony - it is worth it (you still get a city view, and they are calmer). The pool is great and the courtyard is lush and calm. The rooms have all facilities, are of excellent quality and have good aircon, showers and baths. The staff are all very helpful. The breakfast is excellent - go for the thai options, forget trying the western food options.

Nothing.

Lovely heritage hotel, with boutique vibes. The rooms are very well decorated and the premises are well maintained. The beds were comfortable and the room was very clean. The swimming pool was very nice and warm, and lounge chairs were available.

The breakfast was underwhelming. The taste and quality of the food were not on par with the hotel's standing. The soundproofing could be better as we could hear guests from other rooms moving their furniture and slamming doors at night. It's a bit of a shame for that kind of price range.

Beautiful property, better than in pictures. very clean and spacious room and bathroom. very friendly staff. Good breakfast options. Walking distance to most popular temples and markets. we really enjoyed our stay.

We stayed in a triple room, high sealing and very spacious. But the air conditioner was very small for the size of the room. Was not cooling enough for the size of the room.