Paradise for kids, property location is perfect for families, kids may not want to leave for the amount of fun activites keeping them engaged, truly value for money. Children friendly staff nice experience overall othr thn minor hiccups on room, would love to stay again for my daughter. Location and pricing is good.

Our initial room was very outdated, not ready, deceptive of pictures of booking .com, no toys no bunk beds etc as mentioned while booking, the room we paid for was not same when checked in, after few tough talks there was btr room provided which had AC issues, they fixed twice for us bt ok ok. The room was with direct access to pool hence it had some smell around which is normal. Overall they can empahsis on quality over quantity, hygiene etc but the staff goes extra mile to keep you comfortable. Not bad overall for family

Near from the beach. Kids friendly hotel where lots of activities. Friendly and amazing staff. Nice pool.

Food quality is not that good. Breakfast choices are limited.

Super nice staff, very service oriented, really want to make your stay a nice experience. Very good breakfast with lots of options for all nationalities and taste. Lots of items can be ordered freshly made (eggs, pancakes, wafels, toasts, noodle soup, etc). Only the fruit juices could be better. We booked 2 rooms and got upgraded to a suite with connecting room for the kids, really a lot of space. Airco works great. Otherwise the whole hotel is not new and could welcome a nice renovation. Having said this, value (you can find more modern but will cost more..) and location are really good. Hotel is organized around kids activities

Nothing specific

The hotel is represented as a family one but my husband and I were surprised as there were not a lot of children although, possibly, because of a low season. The hotel services correspond to a IHG hotel group's rate. We had a huge 2-room placement with a balcony. It was an everyday cleaning. Surin beach is one of the best on Phuket. There was a lot of choice in the minibar. The territory is very big and clean.

There were no fish courses at breakfast. I don’t understand why anyone complains about the poor choice, my husband and I were satisfied with everything. Egg station, salads and fruits, what else do you need for breakfast?

The property is excellent for families with children. It’s got loads of activities, the staff are excellent - Fah and Few at the front desk, Sharif at the concierge, executive chef Daos was very good with children and would bring our food to us too and always with a smile, Yo and Kob at the restaurant too. All the staff were very helpful and always smiling, good vibes. The beach is just 2-3mins walk. Den at the taxi stand outside was really great too. Overall a wonderful experience.

Very clean and tidy room. The staff is wonderful, always smiling, and although they were having a problem with the card keys they were really helpful. For families with kids it s a very nice and welcoming place. Surin beach is calm and for pelple who want to stay away from all the mess in other Phuket areas, and this hotel is perfect for relaxation. Nice balcony and spacious bathroom. I loved my stay.

Delicious breakfast, good restaurant atmosphere Smiling staff The room is clean, the location of the room is good, opening to see the swimming pool outside, it feels very suitable for relaxing and I will come again. The front desk staff are cute and smiling and friendly, especially Khun Chalif, Mai Fue, Kung, Nam Smoothie, Fa. All the staff are very cute. The gym is open 24 hours, has air conditioning and has yoga classes for me to do.

No have

The hotel is not far from Surin Beach and is a quiet beach. The rooms are clean and tidy. The breakfast room has a variety of food, delicious food, the service staff are lovely. The swimming pool is wide and has many chairs for me to sunbathe. The fitness room is open 24 hours, there is a spa and masseuse. very good The front staff, Khun Kung and Khun Phew, are cute and friendly.

No…

I was checked in very late night and reception was very welcome with smiling face. Thank you Miew for warm welcome . Also we got an upgrade to suite room , the room was good for a couple . Highly recommended !!! Lastly thank you Mai and Fah who were farewell us upon check out, we’ll be back again for sure !!!

All was perfect

Excellent breakfast. Good gym. Friendly staff. Conveniently located opposite beach. Easy walk to restaurants and Bang Tao.

No issues