Wonderful staff! Lateefah at the front desk made absolutely all the difference! She is so sweet and goes far out of her way to make guests feel welcome! Enjoyed the daily breakfast. Location was spot on, can't get any better!

I purposely selected the best seaview suite and this resort for the wide open ocean view from the hotel room. I was more than disappointed to see two giant trees blocking my entire view! Apparently big trees run across the beach in front of the hotel blocking all the rooms' views. I think they owe it to prospective guests to update their Seaview room descriptions to partial Seaview at best... One odd issue was to find out the shower was outside on the porch. I didn't care about strolling around naked outside as a male traveler, although I think female travelers would find it very uncomfortable.

The rooms are small. Had room with axis to the pool but no stairs to get out of the pool. The food was not good.

Close to all shops and restaurants. On the beach.

The staff were very friendly, helpful and attentive. The pool outside our room was fantastic. Incredible sunset views from the rooftop bar. The location of the hotel is excellent, well within reach of all the major attractions in Patong and right on the beach.

The breakfast experience wasn't great. There were a very large amount of wasps in the restaurant and around the food so we only had breakfast on one occasion.

The location is great, in the middle of Patong yet has access to the beach.. perfect mix

Room service stops at 11:00pm however its location has plenty offering 24hrs close by

The staff were brilliant and nice .the breakfast was delicious. The location was unbeatable.

Nothing was bad but just a little bit of noise during fireworks.

the hotel is in a brilliant location right on the beach, this part of the beach wasn’t too busy and is beautiful. The staff were very friendly and helpful, the lagoon access room was great and we had the sun too, which was perfect. breakfast was really good too and lots of choice. The free daily mini bar was a really lovely touch which we didn’t expect to have.

The room felt like it could be modernised and didn’t quite feel 5* and there was a occasional smell when the AC wasn’t on which was like sewage smell.

Location is strategic

Couldn't get sea view room

Rooms are spacious, excellent bathrooms, good water pressure and hot water Breakfast was excellent, a wide variety of dishes and good quality. Front desk staff and maids were very good and hospitable. Excellent attitude and very personable. The free mini bar and actual coffee machine in the room was a nice touch.

Bedding was torn and could see it was not changed daily. There’s a proper coffee machine in the room but only provide creamer, some actual milk would be better. More could be made of the pool/loungers. The area looked unkept and disappointing for what is supposed to be a 5* resort. There was loud music, slamming doors and the smell of people smoking on balconies is relentless. Not the hotels fault but it wasn’t great. I guess it comes with the area though. Balconies on the upper floors just have benches, no actual chairs/loungers. Would expect a bit more for what is one of the most expensive hotels in the town.

La Flora will be my place to stay on any future trip to Phuket. I believe we enjoyed the best room in all of Patong Beach with a private large swimming pool and direct access to the beach. The daily sunset views were just majical. The staff were extremely friendly and helpful and made us feel at home. Breakfast and room service food were excellent. Bedding and bathroom amenities were first class. It was a holiday to remember. The location of the hotel cannot be beaten.

Nothing whatsoever.

Big pool and room, excellent location. Staff was ok

Access to the swimming pool from the room was hard, the prices were high comparing to other places nearby. Looked more like a 4 starts hotel rather than 5