We spent a family week in the hotel. The staff is great! Reception service, cleanliness, breakfast are commendable! Tea, coffee and hot chocolate are provided free of charge 24 hours a day on the first and fourth floors. The breakfast is delicious, the cleaning of the rooms is excellent! The terrace and the garden are very beautiful! We felt right at home! Thanks for everything! Special thanks to Jelilbey! We will definitely return to this hotel again! I would recommend this hotel to everyone without hesitation!

Exceptionally well maintained. Overall the Kaftan Hotel deliver the best guest experience and satisfaction. Thanks for being customer-driven and understanding and fulfilling clients' needs and expectations. Acknowledging customers upon arrival, speaking their native language and calling them by name. Thanks for providing unique personalised memorable experience. High level of customer service quality. Özkan was very friendly, welcoming, patient, helpful, and knowledgeable.

There is none

We enjoyed our vacation in Istanbul especially at the hotel. The hotel was very nice especially clean. the staff was amazing make us so comfortable at the hotel, and like a family. the breakfast was very good enjoyed it. The hotel was close by the transportation, Sultanahmet area, and safe neighborhood. Next time I will visit Istanbul I will come back. Thank you to Ozkan, and Celil for your help.

perfect breakfast and viewpoint, the beforehand communication with guest is very good, the receptionist Ceilil is so nice , he arrange the airport transfer service , we thought the room next to the street is noise at night and Ceilil help to change another quiet room, Thanks him. The hotel is close to many scenic place, the f breakfast quality is good and staff there is so nice to guest.

Improve the windows quality to prevent the noises coming from the street, it’s better to check in the room next to the garden side. The room is small, wall between rooms is not strong and thick to isolate the noisy voice and speaking.

My friends and I recently had an amazing experience during our stay at this wonderful hotel in Istanbul. From the beginning, the hospitality and services exceeded our expectations, making our trip truly memorable. The hotel staff deserves a special mention for their friendly and cooperative nature. They went out of their way to ensure that our stay was comfortable and enjoyable. It felt like we were among friends who genuinely cared about our experience. Our accommodation, whether it was the rooms or apartments, was not only well-furnished but also provided a cozy retreat after our day of exploring the city. What made our stay even more enjoyable was the hotel's perfect location. It was within walking distance to some of Istanbul's most famous landmarks – Hagia Sophia, the Blue Mosque, and Sultanahmet Square, making our sightseeing adventures incredibly convenient. A highlight of our mornings was the delightful breakfast experience. The hotel not only served delicious breakfast options but also provided a dining area with a breathtaking view of the Bosporus Sea. It was the perfect way to kickstart our days, combining culinary pleasure with a scenic backdrop.

We were there with a large group of friends, some rooms were superior to others as far as space, however, we weren't spending a lot of time in our rooms so it was okay. Beds were comfy and showers were good. The breakfast was exceptional and the view while you were eating made it even better. We sat up there in the evenings to watch the sunset and the boats, there is also a nice little side yard with tea & coffee, although there were often smokers out there so not as pleasant. The location close to all the 'big' sights made it easy to walk everywhere and there were plenty of options for dinner in the neighbourhood. The hotel arranged airport shuttles for us as well. The manager and staff were always helpful and friendly!

When people were smoking in the side garden, the door to the hotel needs to be kept closed, the smell of smoke would rise up through all the floors of the building.

Our room was located in the 3rd floor which was what we requested. The room was small but this was anticipated so there was nothing wrong with that. The staff was great, honestly they were all amazing and helpful and with the best attitude. The breakfast was delicious and the staff in the restaurant was also great. We believe the location of the hotel is what you're paying your money for. It is close to all the important things to see around and is close to the tram station. Overall great and I believe we'll be staying there again in our next trip to Istanbul.

In general, I liked everything.

Really great hotel based very close to the main attractions and saves a lot of time trying to find transport to go sight seeing.. The hotel staff were friendly, the lift is fully functioning as well and helped out my family members who struggled with stairs. The facilities were adequate and cleaned every day that we were there. The staff are great at finding you the cheapest deal possible for example the Istanbul card recommended by the reception helped us save a lot of money on booking taxi or ubers. All round great service and would book with them again.

The cleaners had a tendency to close or turn off the air conditioning when you're out and about. When you come back to a hot room it can become uncomfortable, otherwise in the winter I think this would not be a problem at all.

Very small nice and clean hotel . The location was great very handy. The hotel manager and the staff ( except one person ) were very kind and helpful. The breakfast was good. The restaurant is very clean and cosy. In General was great experience.

In General the hotel is very good. The people there especially the two mangers were wonderful except one guy at the reception is unfriendly and shouldn’t be there among the rest of the wonderful staff.

VERY CENTRALLY LOCATED HOTEL (CLOSE TO AGIA SOFIA AND SULTANAHMET CAMII). THIS AREA IS VERY CROWDY AND DIRTY, BUT ANYWAY IF YOU CHOOSE TO STAY IN SULTANAHMET AREA EVERYTHING IS IN WALKING DISTANCE FROM KAFTAN HOTEL (SHORS, RESTAURANTS, MONUMENTS, ETC...) THEY OFFER NICE BREAKFAST ON THEIR 4TH FLOOR, WHICH HAS A NICE VIEW.

THE ROOM WAS VERY SMALL AND DID NOT HAVE SHUTTERS FOR THE WINDOWS, NEEDED A MASK FOR MY EYES IN ORDER TO SLEEP. LOCATED IN VERY NARROW STEET, IF YOU HAVE A CAR YOU WILL FIND IT DIFFICULT TO PARK AND MANOEUVRE IN THE AREA