Excellent breakfast. I like the choice of buffet breakfast on 1st floor plus 22nd floor set breakfast. Tried both. The 22nd floor set breakfast is Japanese, nice, and have a great view of the city. It is neat but does not offer as much food choices as the buffet. e.g. no choice of fruits, no ice cream, etc. Still, it is a good idea to do that 22nd floor breakfast at least oncve during the stay. Location: not far from Sapporo Station and Daimaru. About 10-15 minutes walk (2 city blocks). However, it is far from the TV Tower area/underground shopping areas if you want to do a lot of shoppings/eatings there. Still, the shops around Sapporo Station offer a lot, in particular Daimaru. My wife was happy shopping just near the Station, and didn't bother to go with me to do the routine sightseeing.

I visited Sapporo Sapporo again with my husband to celebrate our first wedding anniversary. And we made another unforgettable memory in Sapporo. We have been assigned a room on 17th floor with a nice view , which has a cozy vibe . I think this hotel room has more space compared to other japanese hotel. We were very satisfied with the room condition and the staffs' hospitality & kindness. They also left us beautiful flowers with a sweet card to celebrate our anniversary, and this made our trip so memorable from the start. We really appreciate it. We will definitely stay in Keio plaza hotel Sapporo, when we visit Sapporo again. and also the location is perfect for travellers.

Nothing

The rooms have been refurbished since my last visit in 2014. The layout and lighting have been improved whilst the shower/bathroom remained the same. The furniture and fittings are newer. The location is good, close to JR Sapporo station and a multitude of eateries. The room I had was of decent size for a Hotel in Japan. The internet wifi speed was fast and stable. Room amenities were good, with this being a rare hotel that provided a decent number of hangers for use. The hotel is the best location to stay if you want to take the coach to the regional ski resort.

The pillows were a bit too soft for my preference. And the hotel didnt really have a wide selection. The room heating/cooling was slow to respond, maybe about 3-4 hours later, making for slightly difficult room temperature control. The provided coffee and tea are adequate but can be stronger.

The room is not too small although it’s for single occupation. The bed looks like a super single size. Breakfast has 2 options, buffet style (Glass Seasons at level 1) with Japanese + western options or Japanese set meal (Pegasus at level 22).

The room window is facing the JR tracks so I can hear the trains, but this is minor issue. The lift doesn’t require the guests to tap card before pressing the floor number except for 18th - 21st. It will be good to implement this to increase security.

It was the same hotel that I stayed 10 years ago and they have definitely made some upgrades to the rooms. Had a room on the Premier floor and had access to club lounge for tea and snacks :) They also had a great breakfast selection The hotel is within walking distance from the Sapporo station and it’s manageable for me with 2 luggage to get from the station to the hotel. They are also the start of the airport limousine to New Chitose Airport so no need to lug your luggage to the airport.

Only small issue with my room is that the window is facing the rail. So for light sleeper, you may have some issues with the noise from the train (the noise is not too loud but is audible)

The airport shuttle from New Chitose Airport dropped at the hotel and it was fuss free, we didn’t have to drag lots of luggages in the snow. Hotel is 5 min walk to the JR underground which is pretty easy. Rooms are large and value for money.

The room definitely can do better with an update even though it’s clean. The panel under our sink fell off when we first arrived and it was only sealed back with masking tape. Would hope that house keeping can be done better too, eg provide new towels daily

The concierge staffs were really helpful. I wrote many times to Keio Plaza to assist in booking reservations for restaurants and they have been so helpful and very prompt. Special thanks to Eriko San and Akiko San for your help! The room that we stayed in was basic and clean, space was not too big but sufficient if your luggage is not too big. Location wise is fine, it is 5 mins walk to JR station and Sapporo station and also close to many shopping centres.

The breakfast was disappointing.

Decent room size to accommodate 4 beds and there is still a bit of space for luggages. Housekeeping was great. We had clean and tidy room everyday. Location is less than 10 mins walk from JR Sapporo Station. And the famous Rokkatei shop is located 5 mins from the hotel, so can buy the sweets and then drop off back at the hotel. There are many convenience stores (Lawson, 7-11, Family mart) at every turn of the street near the hotel.

English speaking staff at front desk (we found less people spoke English in Sapporo than in Tokyo). Room was spacious enough for our 2 large ski bags, 2 large suitcases and 2 hand carry suitcases plus a duffel bag! Location was excellent for us as the ski coaches (to Niseko, Rusutsu and Teines) picked up from the front of the hotel and we were only a 5-10 minute walk to Daimaru/JR station. Dinners (Teppanyaki & the Japanese restaurant) were exceptionally good but the former was pricey. Food was very fresh but we found food to be very fresh at Sapporo.

Nothing. We will stay here again.

Excellent hotel. It is at walking distance to the station, has comfortable beds, the rooms have a nice view. The staff was really helpful. Some of them speak English pretty well, all of thel speak English at least at basic level. For instance, they wrote in Japanese my request to deliver postal parcel for the post staff. The breakfast at the restaurant above was outstanding. By far the best food I've ever eaten in a hotel. The breakfast downstairs was good. There is a spa, although I didn't try it. The remotes of TV and airco are dubbed in English.

I struggled a bit with the airco. It seems to sometimes heat instead of cool. But I didn't feel necessary to notify the staff, I am sure they would have done something about it.