We were 4, 2 adults and 2 kids. The sofa was transformed into a bed for kids. So, the room became not spacious. Other than this, we were very much satisfied with the cleanliness, and breakfast. The DLR metro station is within walking distance of the hotel. However, you need to take another underground line (transfer) to go to the city center.

Most of the staff were very friendly and helpful - the family rooms are a good size and more than enough for a family of 4 (2 small kids). I will definitely return to this hotel if I have the opportunity too.

The included breakfast was great, but it became tiring having the same thing every single day. Parking was a nightmare. The car park is full of pergolas or pillars which make it a tight squeeze to park in the first place. Then the hotel was super busy at the time, so it was a challenge even finding parking. I had to park in an adjacent public car park - at which point I found out that it was less than half the price of the hotel car park, to park for a week!

Really good breakfast!-lots of choice, and things were replaced as soon as they ran out. Staff on reception very helpful on check-in, location spot on for getting the DLR train into the city centre-would certainly stay again & would recommend!

No checks on who had booked breakfast? So, could anybody walk in off the street and have a breakfast?! Also, on day of checkout, whilst still in bed at 8:20-bearing in mind, didn’t have to check out until 11!-there was a quick knock on the door, which then was proceeded to be opened, presumably by staff?? We didn’t actually see who came in the room, so hoping it was staff and not somebody else with our room key!! They left very quickly on realising we were still actually in the room!!! Never had that happen before tbh!

Breakfast very nice and full every time. Staff rrally lovely, for example Fatou. She takes care of everybody. And the other lady she speaks too many languages and she interactive with customer.

Friendly staff at reception, the bar and staff who greet you at breakfast. Excellent breakfast, the quality is up there with the best hotels I've tried in the UK and its included in the cost of the room 😊. I wasn't expecting the food to be any good but the pizzas are really good. Other food my family members tried got good reviews too. The hotel facilities are good... Nice modern rooms. This hotel is definitely value for money. We have stayed there 3 times and will likely stay again in the future.

The bedroom carpet didn't look very clean.

The kindness, tolerance and generosity of the hotel staff in particular AMINATA and JYOTI . Thank you beautiful ladies for making the regular breakfast special🥰🫶🏻

Unfortunately, the room cleaning service (house keeping)and the limited breakfast for us as Muslims, I would have rated the hotel 4 stars. Room cleaning was very poor. I stayed 11 days the room is not cleaned well, the floor is dirty, they do not sweep, they do not put tea and coffee many times , and the breakfast is repeated the same everyday . There are no vegetables in it, no types of cheese or olives, at least.

The staff were lovely. Beds and room were really comfortable. Loved the shower. Breakfast had plenty of choice and was hot.

We were a bit disappointed with the check out time. All other holiday inn/express we stayed at the check out has been midday but this one was 11am which isn’t ideal when breakfast finishes at 11. For our trip this time we also felt we were a little too far out as both activities we had booked took us over 2 hours to get back to the hotel.

Great selection of full English and continental items for breakfast. Plenty of juices and hot drinks. Filled my plate, very tasty. Friendly staff to greet you and take your plates.

Cooked items could have done being slightly hotter. Other than that no real complaints. Thought the amount I paid just for one night was a bit too pricey. Hotel very near to City Airport will always be busy, so no real need to charge the amount paid.

Great location to take children. London airport to see planes landing and taking off, the DLR is a bit different to ride on than the tube, Canary Wharf has plenty of places to eat and the Thames barrier was a short walk away. Our room was small but comfortable and beautifully decorated. The bathroom was like a high end hotel with its shiny black tiles, huge shower, white suite and chrome plumbing. Fluffy fresh white towels also lovely! Food was great, a free drink at the bar for all of us via the QR code in the room was a lovely start to our stay. Breakfast is always good at HIE. We did feel the staff were incredibly happy and attentive. Nothing was dirty or empty. Credit to the team there. Reception and bar also a really friendly bunch. My husband particularly took to Lina. She made sure he felt special on his birthday, which I thought was a kind touch in a chain hotel. Can’t fault our stay. The Elizabeth line has transformed London for us. Coming in from the West, it literally took 20 mins to the hotel from Paddington. Amazing.

Nothing.

The hotel is located very close to Royal Albert DLR station, and in 20 min you can be at the city center. The staff is very friendly and professional, in the morning shift Cristina was very attentive to the details giving us all the support needed. In the night shift Ken was there with a big smile to help in everything needed. Kudos for both, you rock guys. The bedroom was big and confortable as well as the bathroom.

I missed some ham and cheese in the breakfast. It was good, but everyday was the same and was quite a challenge to eat something if you are not a fan of the traditional English breakfast. It would be good to have a small fridge in the room. It's very needed, specially in the summer.