All encountered personnel were very helpful, kind and service minded.

A few facilities issues: - No kitchen towels available (fabric nor paper). - No kitchenware cleaning utensils and detergent. A few minor technical issues: - Intermittently leaking water heaters in both kitchen and bathroom even after very timely maintenance intervention. - Television remote intermittent functioning, even after very timely maintenance intervention - Differing bedroom TV programming from living room TV.

The location is okay and neat.

I was asked to pay for the replacement of bedsheets that was mistakenly stained that i thought the laundry should be able to clean off. Just a dot of stain. Atleast someone that stay for 15 nights and there was no damages of any stuffs with my family shouldn't be treated that way. I was not happy about that.

The City Stay Apartments were good. The staff was exceptionally helpful especially the housekeeping department. We checked in at around 5 am and the front desk helped me install my Dubai sim which doesn't fall in the realm of their duties. The food was readily available around the apartments.

The cable service was below standard. The reception was quite poor not letting us enjoy the cricket World Cup. The choice of channels was limited. The sofa bed was uncomfortable....with a very thin mattress. I wish they had some sort of bus service as finding taxis was not always easy.

I really enjoyed the location of the hotel, central located the mall of Emirates it’s just a few minutes away. So many restaurants around the hotel and there is a metro station nearby. I liked the room also, you don’t hear any noise from outside even though it can be busy outside. Communication with the staff was good also and very fast if you called them for anything! City stay is a good hotel would definitely recommend and especially for the price !

N/a

Mr.Shamser on a special note is one of my favourite people in the team he is extra ordinarily helpful I have been aregular within the past months but I noticed him and Ms.Karel Mr,Gayan and another gentle man Mr.Sheeraz are great people right from.checking in and when you have some extra requests they are more than just employees but humane people . I was surprised at how easily the manager took my remarks and how easy it was for the maintenance to help help me fix some property I had messed up they dint make abig deal out of it but perceived me as ahuman ( they dint extort loads of money out of me but reasonable charge that ofcourse would pay fr it ;am always happy to go back to this place 😂, I see them all and it's like thats my new family .thank you all so much .Mr shamser this review is mainly towards you honestly am humbled , May God reward u for the work you do without any hesitation🙏the housekeeping team too isn't bad they are polite with me so I HV no complaints .

Nothing

The staff as usual, I became a regular so they treatee me exceptionally like their friend they are all good to me ;Mostly I like how The lady Ms.karell responds to me proffesionally then how Mr.Asif ensures the housekeeping team maintains the hygiene , then I like how Mr.Shamsher is willing to assist you anytime he can , then there are other two gentlemen whose names I dint pic at the reception on Sunday , they where so nice too basically the whole team made me feel welcome all the time surely I will always return when am around 😄

Nothing honestly

It was a great experience living in Al Barsha and especially in this Hotel. It was a true value for money. I lived there for almost 6 nights and i totally felt it like my home. Everything was there, microwave, stove, washing machine, fridge, TV, toaster and many others. i totally felt like living in my own home.

The In-door lights were dim, they were not bright enough even though i turned on all the lights within the apartment.

Property is located at the heart of Al Bursha , just next to Mall of the emirates. All facilities like grocesory shop, food ,spa lots of shawarma and fast food restaurants are at the door step. Al Bursha park was amazing and my kids enjoyed going there a lot. There is a mosque at walking distance. Apartments swimming pool is at roof top and its clean and nice. Free WiFi service was perfect as well, These are serviced apartments and service was provided everyday. We booked a one bed room apartment . And kids slept on pull out sofa in sitting room. it was perfect. Upon request, we were provided with extra blankets, pillows and mattress topper for pull out sofa. Night Manger and house keeper was very help full. Room service was provided by M. Asif and M. Riaz mainly. Both boys were very professional and did an amazing job. I would also like to thank other staff who came few times for TV channel fixing or cleaning the apartment. Check in was smooth . Reception , staff and managers all were professional and did their best to make our very comfortable. This place was our first stop in Dubai, and it went very well. Thanks to the whole staff and management.

Cannot think of anything.

Nice modern hotel but starting to show a lot of wear and tear. Enjoyed the balcony. Staff I give a thumbs up..especially during difficult jjhistoric storm conditions.

The place shows its age. However I did stay there during worse storms in 73 years and so there was damage pool area and flooding streets. Pleased thi gs worked like in kitchen and a/c. But lots wear and tear...needs some renovation.

By far one of the most underrated hotel apartments in Dubai. The staff and their demeanor alone will make you want to come back to this place. Top of the class treatment by the staff. We were welcomed very nicely specially by the two gentleman at the front desk. They even upgraded my room for free. Loved the place, all restaurants around with different kinds of cuisines in the area. Mall of the emirates right around the corner, downtown just 15 mins by car. Absolutely a hidden Gem hotel apartment in Dubai. Definitely will be coming back once again. The duty manager Mr Asif and the front desk gentleman Anthony, thank you both.

Absolutely nothing