Fast check in Pleasant staff

Rooms are very cold this time, even the Ac was turned off, but still very cold in the room and u feel.the cold air still coming somewhere!

Location map in your website is not exact. Please do the needful changes. By road all the way I have travelled from Oman to Dubai, but finally your website map took me wrong way. Later I have called to your reception. Mr. Francis supported very well by guiding & giving me direction how to reach the hotel. Excellent support from Mr. Francis & I would like to extend my thanks to him. Later I have treated very well by other staff too . I would like to thank Mr. Anil & Mr. Bhuvesh Pleasant welcome from your reception & security. It was a pleasant stay.

Only your website location map

Did not order breakfast. My breakfast normally consists of a bowl of cereal, I toast and tea. I’m not willing to pay AED 40-50 for such a small breakfast. AED 20-25 would have been acceptable for a continental breakfast. The staff are exceptionally nice, especially Yassir, Wazir, Peter and Marya. The quality and taste of food in the sports bars has improved.

There were no polyester pillows in the rooms, despite requesting them in advance. It is always a problem in this hotel. The iron and board were of really cheap quality. The electronic room card deactivated three times during my one week stay, despite keeping it a safe distance from my mobile phone. Saturday night was a bit noisy, especially the restaurant. Please campaign to get rid of two unsightly massage parlours next to the hotel. It makes the area look seedy. Cannot recommend to many people because of this.

I liked the kidness of the staff and their "courtoisie" from the reception to the house keeping. In this regards, a special thanks to Tukman for the care , kidness and multiple attentions and accomodations, to Prasanth for his exceptional service and the cleaness, the care that he gave daily to details and his accomadion to my special needs and requests. The hotel offer services high standard, the reception team very professional and respectful. I had the pleasure to meet the managers at the 2 levels, my staying and my experience are exceptional. I booked for 3 nigjts, then, I extended for 2 months. In addition, I liked particularly the calme in this hotel and the location. I enjoyed also the spa. I will definitively book here again whenever I return to Dubai. Highly recommanded. Je recommande fortement. C'est ma meilleure experience a Dubai.

I did not liked the fact that the terrasse closes at 7.00pm. I exoected to spend there more time in the evening.

I am a Nigerian so the breakfast was not really my thing cos it is more of Indian. However, Sayeda and Mr Philip are great at their job. They provided alot of help to me.

The Staff, The location, the facility. Even the guy at the gym was very nice and polite.

I would be happy to write a review for Tisha, the receptionist at a hotel. Tisha is an exceptional receptionist who goes above and beyond to make guests feel welcome and comfortable during their stay. From the moment I arrived at the hotel, Tisha greeted me with a warm smile and a friendly demeanor, making me feel instantly at ease. Not only is Tisha courteous and professional, but she is also incredibly knowledgeable about the hotel and the surrounding area. She was able to provide me with great recommendations for local restaurants and attractions, which made my trip even more enjoyable. In addition to her excellent customer service skills, Tisha is also highly organized and efficient. She handles multiple tasks with ease and always ensures that everything runs smoothly at the front desk. Overall my stay at Grandeur was Amazing

Na

Especially thanks to Mr. Yasser customer service for his services and help. Also the other staff who were working in the hotel

Friendly nice staff! Facilities at the hotel! Cleanliness! Furniture was good! On demand facility was good also.

Parking area was tight and not enough and had to park in the middle of the way one time. Room was bit noisy!

I cherish the days i stayed at this property for more than 15 days. All d staffs , starting from the security to their GM all are very welcoming and energetic. I made few friends in thier staffs starting with francis[Security] Mr. Sunny Gosh [Manager] , Vinod [F & B] etc... will always prefer Grandeur whenever i visit dubai further.

The room is super nice and cool. I would like to acknowledge Mr. Yasir of the reception for being accomodating and friendly to the guests, kuddos' to this man! Thank you!