The hotel is pretty good, I would say the best in this area. The breakfasts are excellent, the earlier you come the better. The gym is very spacious and not crowded if you come around 3-5-pm. the pool on the roof is also pretty good. A shuttle to the beach works fine, the beach itself is quite lovely. The longer you book the cheaper daily price you get. It is easy to catch a taxi to downtown, the metro is 5 min walk. The overall feeling in the hotel you get is very positive, amazing interiors of reception, also the hotel is a part of the big trade center, so you don't need to go outside for shopping, basically, one can live there for months and have no need to go outside.

The prices for extension of stay could be reconsidered, now it same as a new booking. Also, the individuals from rusia might use the beach shuttle, so if you don't enjoy their company, skip the bus.

Hotel staff is great. building is new and stunning with facilities with amazing Room Services breakfast is delicious. Receptions are friendly especially the Indonesian reception is very kind.

Hotel’s location is bad . This building should be at the center why why in Diera ? 🤣. I was.missing the car parking a lot of time when I arrive to the hotel. so I could not find the lobby of the hotel easily because the lobby is at the second floor.. lobby’s is closed why why ? be carful 😂😂 don’t touch mini bar room Pepsi is 18 AED 😱

I have to say that apart from what I mentioned above, all was perfect and staff were really friendly and nice. The location of the hotel is great and convenient close to the city centre. Moreover, Alghurair Mall is just in the ground floor of the hotel, which is very convenient for shopping.

I was given a room with double bed perfect for couples, but not for couples with two children. I was not offered an extra bed, unless I pay extra cheges. Furthermore, the room rate was doubled only because my family consists of four members including my two little ones 9 and 6 years old and nothing extra was offered. I'm actually surprised, how come the same room has double the rate when two children are included without even providing any extra bed or service.

Our check in was smooth with well informed and cooperative staff at the reception. Special thanks for George for his quick action when he realized we had been waiting for a room for more than 2hrs. The lobby was clean spacious and could accommodate the large influx of guests. The day we day checked in was a busy day. The security was doing a good job in being vigilant of the arriving guest including making sure they were masked up at all times. We chose two twin rooms. Both were very comfy, clean, spacious and well lit. The bathrooms where spacious and well maintained. The hotel is attached to Al ghurair centre and close by Union metro is just walking distance. The hotel provided pre travel PCR which was hassle free.

These are not things i didn't like rather they were tiny issues i feel that could be addressed. 1- The water temperature control of the bath in room 720 was a bit difficult to adjust. Either it was cold for very long or too hot which was unbearable. We did request for a plumber but he said if the nearby rooms use their toilet we may face such an issue. However, that was a bit difficult to adjust. 2- I felt pressure for the toilet spray/faucet was slightly less. It would be better if you could adjust it. 3- We used the cups in room 715 and we realised the same cups where put back, just rinsed as we noticed the same stains on the cups the next day. The housekeeping should be a little bit more vigilant in this.

Hotel is excellently located and very comfortable. Breakfast good be improved and founded it extremely crowded. Breakfast menu in my opinion should be changed every few days , our 11 day stay we found the same menu each day in the end went outside of the hotel to have our breakfast even though we had paid for the breakfast .

Breakfast definitely needs improving

I recently had the pleasure of staying at Swissotel Al Ghurair in Dubai, and my experience was nothing short of outstanding. From the moment I arrived, I was greeted with warmth and professionalism by Gladwell at the front desk. Her excellent customer service made the check-in process smooth, efficient, and welcoming. The hotel itself is stunning, with beautifully appointed rooms and top-notch amenities that made my stay incredibly comfortable. The location is perfect, providing easy access to shopping, dining, metro and attractions. During my stay, I needed to extend my check-out time due to a late flight. Saber was incredibly accommodating, handling my request with utmost efficiency and a genuine desire to assist. Their proactive approach and willingness to go the extra mile truly enhanced my overall experience. Additionally, I had a special request for a room setup to celebrate a personal milestone. The attention to detail and the effort put into fulfilling this request were remarkable. The room was beautifully arranged, exceeding my expectations and adding a personal touch that made my stay even more memorable. Swissotel Al Ghurair not only offers luxurious accommodations and top-notch amenities but also has an exceptional team dedicated to providing the best service. The level of care and professionalism demonstrated by Gladwell and Saber is a testament to the high standards upheld by the hotel. Thank you, Gladwell and Saber, for making my stay unforgettable. Your dedication and excellent service truly made a difference. I look forward to returning to Swissotel Al Ghurair and experiencing the exceptional hospitality once again.

The breakfast options were lacking otherwise good.

The Hotel Atmosphere was very ok.Everything near.The Mall the Metro n all Restaurants were near the facility.The BellBoys were excellent esp Rajinder.Very impressed.

The Welcome was very Poor from the Front Desk.The Guy kept telling me tht since ur 3 u need to upgrade the room and add Abt 800 Dirhams n the room u have is very Squeezed.But I insisted on the room I had booked n to my surprise it was So very ok .Its a way of getting money from ur guests which wasn't gud experience

The Spa facility was 50 % off for the guests but now they changed it to 25 % :( .

I likes the position of the hotel. Close to the airport and center of most places.

Breakfast limited to certain items. Range not wow for price paid. Tea coffee guys very slow. No system followed. TO BOOK an extra night was forced to use the system. Misled also around room availability. To trust is questionable

Friendly and helpful staff. Decent room size. Gym and swimming pool well equipped.

The WIFI signal is not great. This should be improved as most guests needs connectivity nowadays. We had to call reception on numerous occasions to request for an account to be opened. Some items on breakfast was cold, so this should be looked at.