The location was great, it was close proximity to most places. The rooms were incredibly spacious and very clean and quiet. It's definitely a great choice if you want a calmer luxurious hotel. The staff went above and beyond to make sure we were happy with our stay. The pool looked wonderful aswell. Special thanks to Pamela from reception, and Helen and Dee from the spa for making our stay excellent!

The layout is a bit odd (not anybody's fault) but the reception is on the 18th floor. We were very confused when we first arrived because we couldnt find the reception😂 We asked the employees for guidance and they were helpful!

The Hotel is beautiful , tastefully decorated with one of the largest rooms in Dubai. Breakfast was amazing, big variety of food and the staff were very friendly especially Ahmad who was very attentive. The Cigar Bar was amazing with a classic design that matches the cigars that were served there. Miss Yu and Miss Anna serving there were amazing and since I was spending a lot of time at the Cigar Bar they knew what I usually order and my drinks were ready every time I went there. The Spa was out of this world, great service in a relaxing and beautiful setting. My first expression was outstanding especially when I arrived early in the morning and Miss. Pamela at the front desk managed to let me have an early check in, she was very charming and helpful through out my stay there and made me feel home away from home. The hotel is beautiful , but the service and the staff are outstanding. I congratulate the hotel on having great staff.

the service and staff were 10/10

the entrance was a maze two or more elevators to get to the toom

It was our sons second birthday the day before we got the hotel and they made such a big thing of it. So cute. They left a note/ card/ dates etc. Beautiful. Across the road is an emirate flight centre where you can drop your suitcases the night before. Walking distance to the Burj Khalifa ( I WOULD NOT walk in the summer hot months) The hotel is very stylish and modern in decoration.

There was not a lot of room at the sides of the bed for the moveable travel cot. I would suggest maybe moving the desk to the other side of the pillar, which would allow you to put the cot next to the bed. The breakfast in the morning was not good value for money or particularly nice.

Awesome management- Vanessa is great! Made up for all hurdles and inconvenience caused by the staff.

Some of the staff is rude and unprofesssional. For example I missed my flight because no one told me the chauffeur from Emirates was outside waiting for me. The Chauffeur also didn't reach out to me which wasn't helpful. I wish someone would have called my room. Some of the staff members are rude. The manager Vanessa is exceptional and so are the two gentlemen at the reception desk.

Really impressed with this hotel. A few minor issues but still a very comfortable stay. Very comfortable bed, some really nice touches by housekeeping like tidying up my cables etc. lovely 'welcome' dates rather than most hotels' unripe and inedible fruit covered in cling film! Really helpful and friendly staff.

Booked a 'corner' room. But this just means there is a massive round pillar in the middle of the room - which removes most of the benefit and makes moving round the room awkward. - not a major issue but I wouldn't book this type of room again Had to send a room services delivery back as being largely inedible - but well handled by the hotel Nowhere to hang up the bath towels in bathroom! Tasteless and unripe fruit selection at breakfast.

The rooms, the friendly staff, the food, and the location

Everything, the staff we're great. Excellent service.

Nothing.

the staff are fantastic, and the room was very spacious…. I love staying at the Waldorf Astoria…

the bed sheets did not smell that good I feel it might be due to using no fragrance soap which some guests might prefer.

Exceptional service. Beautiful decor. Lovely staff. Everything was high quality. It's like being transported to a period and indulging in that experience. All the facilities we could ever need. I wish I found time for the spa. The attention to care and detail is unmatched. Our favorite stay and hotel experience to date. Thank you Nandar (I hope I've spelt your name correctly, you introduced us to the Waldorf Astoria and what an introduction. You also looked after us wonderfully), Aliae (for all the great suggestions and guidance and making our stay extra special), Ahmed and Eric (for the great concierge service). So many more members all contributed to the wonderful experience and hospitality.