Great location. The hotel is a little tired in the rooms. The reception isn’t the most inviting when you walk down the path but inside is in keeping with the age of the hotel. The staff were exceptionally friendly and the bar and garden area are fantastic. Especially if the weather is nice. The room I stayed in was large enough and the bed was very comfortable. The shower was a little dated and took about 10 minutes for the water to get hot. There was a sign advising it could take a few minutes, so it wasn’t a surprise. Breakfast was nice and straight forward. The waitress was very helpful and friendly.

The shower was a little dated and small.

We had a family room. Myself partner and 2 toddlers and the room was perfect. We stayed in room 12, it was very spacious & beds were very comfortable.

Hotel & location was lovely. Only thing we didn’t like was breakfast. Didn’t taste freshly cooked. It was soggy and cold. So to us very over priced for something we didn’t eat after it was served. (Around £11 each) I would have much preferred to go else where and have a look round for breakfast but unfortunately with having young children it would have been harder to go elsewhere for breakfast.

The room looked as though it had just been refurbished, with good views over the tree covered cliff on the opposite bank of the river, unfortunately the river was not visible due to the trees. The hotel garden is beautifully kept with lots of places to sit , lots of bird life, in the trees surrounding the property. There is a large car park and when you go to reception to book in you will be given a car parking permit to put in your windscreen , if you have visitors they can park for £6 for the day

A lift would have been a bonus but our cases were taken up to our room which was a great help.

Staff were excellent, brilliantly located for Symonds Yat and really comfortable bed.

Whilst the hotel was a bit dated throughout, that was fine - the shower however was rubbish. The worst thing though is that when we walked into the room there was an awful smell, which I presume was getting in from the drain outside. Quickly went once actually inside the room but definitely noticeable.

The room was very clean and the bed was very comfortable, although the gardens were very pretty, we didn't have time to explore and enjoy

The cost of breakfast wasn't included and unfortunately was a poor standard, I was first to taste the sausage and it tasted off and I removed it from my mouth straight away, the other three guests were put of by this and didn't finish their breakfast. I was tempted to complain, but because the staff were so nice, we left without saying anything.

The property was lovely and clean in a great location near all the main places we planned to visit. Their are some lovely places to eat in the area and a little further out if you don’t mind travelling. The staff are very friendly and welcoming with a great garden to enjoy in the evening with a glass of wine.

Everything was really good however we found the breakfast was over priced for what you got.

Nice clean rooms with comfortable beds, residents' permits are provided for the adjacent pay-and-display car park. The staff are friendly and helpful and there is a lovely lounge for residents at the rear, unfortunately we only discovered this late in our stay! We didn't eat in the hotel, we booked (essential, and online only) meals at The Old Ferrie Inn which is about 10 minutes walk along the river, via very steep and narrow roads--or you can take your car, the same applies! The food there is extremely good, I can't comment on the hotel food.

WiFi connection was very intermittent, the staff said this was a problem with the whole valley but they were expecting BT to upgrade to fibre at some point.

Stayed in room 2 on the first floor. The room was clean and comfortable and had tea and coffee facilities which were appreciated. Bathroom good with shower over bath etc. Nice view over the gardens. .

Positioning of TV could have been better, curtain to window in way. Ideally move to right towards the bathroom door.

The hotel is in the delightful surroundings of Symonds Yat. The garden is well maintained and open to guests with seating areas. It opens onto the flood plain of the river Wye which is accessible for canoeing or for guests to walk. The hotel has a substantial paying car park but guests must secure a complimentary parking ticket and display this in the windscreen. Hotel staff were very friendly and helpful. The food is excellent and fresh, with an evening meal menu including delicious Thai options. Our room was clean with fresh bed linen and towels. Complimentary toiletries and plenty of loo rolls. For guests wishing to access the water sports there is a centre right next door with ample parking for trailers and larger vans. The location offers easy access to beautiful scenery, recreational facilities and activities for all within reasonable travel distance. We packed in castle, caves and art exhibit, boat and steam rail trips, Butterfly zoo and maze,and plenty of wondrous sightseeing and walking in just the bank holiday weekend.

Our room was small and felt cramped with a tiny en-suite shower, toilet and hand basin. The sliding door did not close properly. The hot water for the shower took about 10 minutes to come through in the morning and flow was poor. There were no lifts. Wi-Fi to the 1st floor was non existent and although access is free to guests it it only accessible in the very pleasant customer lounge.

Very helpful and friendly staff. The room looked like it had recently been refurbished and was very very clean. We had Asian food on the evening which was fantastic!! Only slight complaint the curtains didn't block out the light so woke early when the sun came up. Will definitely be going back. 🤗👍