Beautiful building in a fantastic setting. The staff were extremely good. The lounge areas were hosted perfectly by the staff .. if only we could have eaten breakfast in that area as it was empty and breakfast was hectic!

Queuing for breakfast! It’s a vast dining room and queuing in the hallway was not great. The wait at breakfast to order and also for it to come. The buffet selection was poor as it was pretty non existent and the full English was ok. Nothing great but it was hot. It was an ok experience. I did overhear the next table saying the pancakes were the best ever .. I should have had those. Also..a lot of children allowed to just run and scream really loudly .. everywhere.

The grounds remain lovely and the amenities are still good although the snooker table has gone and the fake greenery around the indoor pool is looking pretty naff. The staff were all great and helpful and all bar one was cheerful - I'll take those numbers any day.

Both dinners were tepid. We gave them the benefit of the doubt the first night as it was quite busy. The big fish dish at dinner was the only one that was hot (1 out of 5) as well as the fries with the chateaubriand. Everything else was tepid at best. Shame as the food was delicious. The second night was exactly the same. Not sure how far the food has to come from the kitchen. Shame as the presentation and taste were good - just not hot.

The pool areas, the grounds and the building itself is stunning. Take some time out to explore around because there are ponds, a lake, tennis court and a beautiful lawn. Good choices for breakfast, lovely room for dinner and a games room we played table tennis in. Free parking.

Despite checking in an hour later than 3pm, our room wasn't ready and we weren't offered a complimentary drink (which is usually the case in nice hotels like this). I wish the outdoor pool was properly heated. Only small, but I made them aware the stay was for a birthday and it wasn't acknowledged. Again, other nice hotels have often added a little something before. I don't expect free things, but the fact I spent quite a bit on this stay, a little recognition would have been nice.

The location, the grounds and the building are all stunning. Clean room , well appointed overlooking the courtyard. Delicious breakfast with much to choose from. Staff were friendly and polite and very hard working.

I felt a bit rushed at check in and getting into the spa and getting food delivered there (we couldn't get to our room before 3 but could use the facilities) because we hadn't eaten was overly complicated and took a long time. By the time we got our coffee it was almost cold.

Breakfast was enjoyable. Nice selection. relaxed atmosphere. Enjoyed the outside pool and relaxing in the very sunny warm weather. Beautiful grounds to walk round. I went for a run a few times. the paths were good but it would be good if there were marked sign posts to give you routes for 2k or 5k runs

It would have been nice to see instructions for the Croquet on the lawn. It would be good to mark on the ground the electric charging bays. There were cars parked in the front of the chargers that were not electric.

Beautiful grounds and lovely weather to use the outdoor pool. Lovely big bedroom in the Mansion house with comfortable bed. Staff were very friendly and helpful. Lovely walk in the grounds after check out with all the other guests who'd checked out!!

Restaurant was a bit disappointing. My husband's 'curried salmon' didn't really live up to expectations and poached eggs at breakfast were all overcooked. Good service in the restaurant though. Saunas in changing rooms were a bit small. Changing rooms could do with updating, they seemed rather tired.

Room was very nice, spacious comfortable. Large bathroom with toiletries supplied. Biscuits and beverages available in room, and replenished by turn down service. The gardens are lovely and extensive, even in February, and worth exploring.

There was a noise coming from under the roof over night, which disturbed our sleep. It would have been nice to have some fresh milk in the fridge. The bathroom taps were not working very well, and there was no fan in the bathroom. The room was in the upper part of the building, so there were a lot of eaves restricting the ceiling height. As we are both tall, a lower level room would have been more comfortable for us.

Firstly I must congratulate all the staff who were very friendly and bent over backwards to accommodate my stay to be perfect. I must single out one person, the Concierge Reece who took me on the buggy as I am an amputee and on two crutches. Reece also found time to take me around the fantastic grounds. As for the food, the breakfast selection was amazing. The cooked breakfast was well presented and tasted delicious. The room was large, the bed very comfortable, house keeping came in each morning. The view was onto one of the inner courtyards. Even maintenance were helpful.

I liked everything.

The staff and service were fabulous, especially the lady who seemed to be in charge of things at Breakfast; she was outstanding. The facilities, including the pool and sauna were gorgeous, helped by the weather being on our side so we got to make use of the outdoor pool. The room was lovely and we were impressed with the cleanliness of everything. The coffee and tea making facilities were 10/10 too. Over all a lovely hotel in an absolutely beautiful location, would stay again...with hopes that the shower has had an update!

The only thing we were disappointed in was the shower. We weren't expecting a power shower by any means, but what we got was very disappointing and a far cry from everything else the hotel had to offer. Rather annoying when you've had a lovely evening swim and come back to you room to find that the showers in the pool changing rooms are better than the one in your room!

Fantastic building and grounds. The outdoor pool was lovely and so beautifully located between the old buildings. The kids were allowed all the time which was a huge plus for our 4 year old. It was just so lovely to be walking around the “castle” and in the nature

Food was not the best unfortunately. Service a bit slow in both the terrace and the oak room restaurant. Breakfast was not good (the buffet was fine but small, the a la carte choices was not good at all). The terrace had only one waiter that was running his feet of, poor guy! There was a wedding celebration going on during the Saturday night outside our window and the music was playing loud until one in the night. It was not the best room for a family with a small kid and a baby. Maybe something for the management to be a bit more mindful about when allocating rooms. But on the whole we had an absolutely amazing weekend away, thank you!!