Friendly staff,bar had plenty of staff, small queues

No pool

Everything from check in to check out,stayed all inclusive which is good too

The toilets being ground floor, needing to get the lft or stairs to one floor would be easier for elder people if one was on reception level. No air con in rooms also the fact was on 3rd floor then had to drop down 2 lots stair to go back again to actually get to room

Staff are very friendly and helpful. There was a medical emergency during our stay. We ourselves were not directly affected, hotel staff appeared to deal with the emergency exceptionally well. Congratulations to the kitchen staff-the food was superb. Entertainment was also fantastic.

The one lift is slightly annoying sometimes. Please open the swimming pool.

ALL FOOD VERY GOOD ROOM VERY CLEAN AN RESONABLE SIZE,DID HAVE A PROBLEM WITH THE FANS FROM THE KITCHEN ,THEY LUCKILY STOPPED AT 8ISH THE CONCERT ROOM IS TOO SMALL FOR THE AMOUNT OF GUESTS TOO

250 PEOPLE WONT FIT ONTO 150 CHAIRS

The breakfast was brilliant as was the location which is a 15min walk into town and facilities

Room 328 is looking over a roof of the kitchens with all the pipework etc fixed to the walls, also round about 6.00a.m the kitchen extractors are turned on which woke us up every morning

Hotel is nice bits a bit dated needs up graded . Food excellent . Parking a nightmare if you don’t get there early . Entertainment first class . Hotel very clean bedrooms a wee bit small especially the bathroom .Thoroughly enjoyed our stay

The heat the hotel was very warm didn’t seem to use air conditioning

All the food was great .Good location short walk into Blackpool for the fit bus or tram stops outside hotel if you want them and taxi

Could not get a seat for the entertainment as it was busy

Good value for money. Staff and location excellent.

Only 1 lift is insufficient for so many guests as the waits and queues could be avoided. Also just one set of toilets on the ground floor.

The location is very good quite central to everything. The new decor is lovely much more comfortable to sit on . The beds are comfortable as well. Food was really good and the staff were very friendly. Entertainment was good as well.

Nothing .

All the meals were amazing, and being a fussy eater I was quite worried about the tea but the starters were exceptional and I could make myself a main meal from this. The staff were all amazing actually interested in you and always happy to help. The evening times were amazing with the bingo and the entertainment every night was different and we loved it. There is a tram stop and a bus stop and a taxi rank right outside the hotel so this was super convenient for getting around but even so the hotel is no more than a ten minute walk to the town centre. I will one million percent be staying there with my family again.

The only 2 things I can say here is that there is only 1 lift so it can get busy at peak times like meal times and bed times. Secondly, the bathrooms are really small and as a larger couple we found the bathroom toilet rather inconvenient and ended up using the down stairs toilets most the time.