Holiday Inn Express - Bridgwater

It was like a free for all no milk in coffee machines bread ran said it was still in freezer no fried eggs tables piled hi with dishes the poor staff couldn’t keep up didn’t seem to be any sort of system apart from that it was great

Some sort of system to to allocate dinners a table in turn and not have to clear your self onto another table that was already over flowing it was chaotic Friday and Saturday Monday was ok really sorry that I had to point this out by the way I think staff did the best they could perhaps an extra pair of hands at busy breakfasts

We always like to stay at this Hotel when visiting family and friends in the area. This was our fifth time. We always find the rooms to be very clean and well maintained. Good facilities in the main room and bathroom. Great shower with plenty of hot water. Nice and quiet which helps with good night sleep. Staff are always pleasant and eager to please.

Only problem on this visit related to breakfast. We stayed for three nights and only manged to get satisfactory breakfast on one morning. Hotel very busy due to BH weekend and kitchen clearly struggling to meet demand. Long queues for drinks and availability of hot food quite poor really.

Great breakfast, very busy but enough staff members on hand for all our requirements. Large reception area was clean, light , airy and the parking was fantastic. The bedroom was perfect even though there was 2 x 7 year olds and 2 adults in a room with a double bed and a sofa bed, just take an overnight bag with essentials into the room. Great nights sleep in anticipation for the next part of our holiday, we had travelled 7 hours during the day and thankfully the hotel was easy to check in, very friendly staff and the hotel was spotless. We had dinner at the pub/restaurant across the car park which again was excellent, kids play area for the children to burn off some energy.

Nothing, everything was excellent, we will stay again.

Fab hotel, clean and modern. Comfortable beds, spacious shower. The guys on the reception at night were really helpful and also had great customer service. They were also very funny which was good to have from the usual receptionists where we've stayed. We had food in the bub across the road then had drinks in the hotel bar after.

They were booking breakfast slots in when they checked you in, we checked in about 5.30pm. Ppl were checking in all night so obviously alot of ppl were staying. The breakfast in the morning was so chaotic. Ppl were queuing just for a table, we opted for a bench outside as it seemed easier. Unfortunately I didn't enjoy the atmosphere of chaos and stress at all. It felt like we were all fighting just for a plate and bowl let alone food as it was brought out. I know it can be bust but that was ridiculous. There was far too many ppl allowed to eat at the same time. It felt more like a war zone than a relaxed breakfast

Good location. On the whole really clean. Excellent value for money. Lift use safe and secure as you have to scan your room key before you can enter the lift in the reception area.

Upon arrival, we were not greeted in any way by the main member of staff on reception - not even a basic hello. Eventually, after waiting briefly for the two members of staff to finish their conversation (it sounded work related) we were just asked for the booking surname. The chairs in the breakfast/dining area had crumbs on the seats at dinnertime and then again at breakfast time, which let the exceptional cleanliness of the hotel down. The (fabulous) shower in the room did not have a full screen or door for some design reason, so you had to be mindful of the excess water spilling over onto the bathroom floor.

This is the second time I’ve stayed at this location and so I’ve come to trust in the positive expectation I have of the place. The staff are always very courteous, it’s exceptionally clean and I know that the rooms are outstanding. The location is also incredibly convenient for the motorway with the service station near by also.

I do love that holiday inn are trying their best to reduce food waste, but a slightly bigger breakfast plate would have been nice. I ended up using 3 plates for 2 pieces of toast with egg and beans simply because I couldn’t manoeuvre my knife and fork around the tiny plate without spilling beans or eggs onto the table. Using 3 plates. Probably negates the good intention as it means that more water is used in the washing of them?

Hotel was impeccably clean, rooms were modern, spacious & very comfortable. Accessible bathroom was really lovely decorated (many can be very dated & look a bit neglected) it was absolutely spotless. Staff were all extremely polite, attentive & helpful, nothing was a problem. Situated well for many routes & also great for nearby shopping.

The only thing that let this hotel down was the kitchen staff's inability to keep hot breakfast items refreshed & stocked, when you have 30+ people waiting on sausages & bacon....bringing out about 12 isn't going to cut it. Managed to get a sausage then had to wait 15 more minutes for bacon.

The breakfast was very good. Good choice and good quantity. No complaints.

We travelled and paid extra for our dog. We were very disappointed when told that we could not eat in the dining area but were told we could only eat in the bar area. The seating here was lower it it was not appropriate. We reached a compromise where we would eat in the dining area at the very edge next to the bar area, but this issue should not have arisen. Either pets are welcome or they are not. If they are welcome then necessary arrangements should be made.

I managed to negotiate the cost of my stay on a weekly basis that was within my price and budget range. You very rarely hear interference from other guests due to the thickness of the walls. The room is nice , neat and compact.

The choice of milk in the rooms, I use Skimmed or Semi-skimmed milk in my tea, But the UHT (lakeland) full fat and semi-skinned milk have a vile taste. So I bring my own from the fridge at work in a small bottle. Enough for a few cups of tea on the night plus I drink decaf tea due to medical reasons, which your hotel does not provide. There should be more choice for guests.

We were allocated another hotel due to the Holiday Inn being refurbed, however the replacement was excellent, we stayed at the Hotel Ibis, Bridgewater, we had 1 twin & 1 double connecting rooms which were amazing. Loved the "industrial" feel and look of the decor. Breakfast was slow and had to wait for food to be replenished, however it was very good.

The wait for food at breakfast.