The staff were lovely, the bottle of preseco and card in the room was an excellent touch, the room was large and more than comfortable, a beautiful building, 2 mins walk from town centre. The restaurant (Brazz) was amazing, food, staff and atmosphere all well above standard.

Although the room and stay was lovely in so many ways, there were a couple of points that we noted, the curtains liners on the window sides were quite dirty, and the window frames could have done with a good clean, quite a lot of black mould on the frames, some of them wouldn't close fully, the towel hanger above the bath was lose. We were surprised that we had to pay extra for parking after paying the price we paid for the room. Just one last thing, we weren't told that there was a full English available in the morning, all we were told was that there were continental options or something from the menu.

The location is excellent for a Christmas Break and the Christmas tree in the foyer absolutely beautiful. The room was very comfortable with a comfy bed The bathroom was very clean and spacious.

The only thing I didn't like was the fact that the lift only reached the first floor. Also I injured my finger on the revolving door at the main entrance. This was because a young man rushing through the door made it revolve so fast that when I tried to stop it my middle finger jammed between the edge of the revolving door and the door frame. I cut my finger quite badly but luckily no real damage was done. However I do think some thought should be given to the door's safety.

We stayed in the Mendip room. It was huge compared to some of the other rooms (we stayed last year). It was like an apartment, we loved everything about it. Big lounge area, with a 3 piece suite and coffee table. Big sideboard. A dressing room area, with great light, and big bathroom. Coffee machine, kettle, biscuits, with lots to chose from. Nicely decorated too, light and airy. Lovely stay. We'll be coming back again next year.

There wasn't anything we didn't like about the stay. We had breakfast in the morning. I had full English and would have liked beans, but there wasn't any. That was the only negative.

We had a beautiful room, had upgraded after receiving email suggesting this; the room was enormous and had a lovely sitting area, lots of antique furniture, large cupboard, dressing table - everything you could possibly want.

I always prefer to have a separate shower as getting in and out of a bath at my advanced age is somewhat tricky; however I have learnt not to ask for this as if I do I am given a disabled room - which I don't need.

As previously, staff were friendly, welcoming and helpful. We particularly commend the evening Manager of the Brazz restaurant who dealt so well with the unfortunate delays which occurred. We love the building itself and it’s interesting history and surroundings. This is a classy and comfortable old hotel.

A delay in the bar before dinner when an inexperienced, trainee staff member forgot our order with resultant delay to dinner itself causing further hiatus to service at table! In truth, the restaurant suffered unexpected staff shortage on this night, a Monday. As said above, the restaurant manager dealt with the matter most diplomatically and with great courtesy. As a result, our enjoyment of the evening was largely saved!

The hotel is comfortable and smart without being bland. It has a lot of atmosphere and the balance of formal and casual is perfect. We had drinks in the Norman Gardens and it was very beautiful in the spring sunshine. The breakfast was absolutely delicious.

I forgot my toothpaste and there wasn't any at the desk which was disappointing given the high standard of hospitality experienced in all other areas. To be this pedantic, everything else was great

The staff, the location (when I found it, Taunton not easy to navigate by car). The hotel was lovely with a lot if variation in terms of seating space. So you could choose a busy and buzzy bar. Or you could relax in The Drawing Room which was quiet and relaxing

Breakfast was good but the scrambled eggs were very watery. Also, the ambience was spoiled by large tour parties

Brazz Restaurant was great…….contemporary, great food and service. Excellent you have EV chargers. Looked aging…….how about new ones and longer tether cables. Beautiful garden.

Although our room was spacious and bed comfortable, it needs an upgrade. Bathroom fittings old and tired…….bath stained, shower antiquated and tap turners in sink came off? Our suite was just above the rear Hotel service entrance and a delivery lorry turned up at 6.15am on the Saturday morning and woke us up. Maybe delay morning deliveries until 8 am or be super quiet?

Room and bathroom were very spacious, extremely comfortable bed, The rooms and corridors were clean. The staff were brilliant and the breakfasts excellent especially recommend the in house made jam and marmalade. It was a great all round experience staying at the hotel.

Not applicable

Thanks to “Sue” at reception. A friendly greeting, mine of information. All the reception ladies were friendly and professional. Unfortunately I can only remember Sue’s name. Room 80 was clean and comfortable. One must expect in this economic climate, that establishments of this age become a little “tired”, but here that did not affect cleanliness and comfort. Thank you for a lovely weekend.

Taunton rowdies late at night, but that’s the same everywhere😟