The room was brilliant. Managed to get a great upgrade for a bargain. Nice and spacious, very clean. Decent decor. Complimentary confectionary in there. The staff were all very pleasant and helpful. There was a very friendly cat who liked to hang around within the grounds that came to say hello. Beautiful little cat. The bed was very comfortable. The bathroom size was very generous.

The restaurant menu was quite overpriced for what you got. A small rump steak with a handful of chips and blue cheese sauce was £24. I felt a bit hard done by on the portion size for the money. The paint in certain areas is a bit tired, particularly around reception (the first thing people see).

The staff were really friendly and genuine, even though there was in issue with the room (flooding- nothing they could have prevented) and they had 2 rooms out of action while fully booked, they didn't show any stress, and even though my room was a down grade it was still far nicer than I was expecting! They clearly care a lot about their customers experiences.

My double bed was 2 singles pushed together and where they met in the middle was quite uncomfortable to lie over

Staff Location Garden area Cleanliness Meals excellent when available

Disappointed that unable to eat in restaurant on arrival as wedding reception on, should have been informed when dates booked. Room had no air-conditioning, room hot. Security of ground floor room overlooking entrance/car park (room 47) didn't feel safe to leave window open for air flow as old style window with no secure locking position.

Good location, big room with very comfortable large bed, wet room style bathroom, had upgrade to executive double, quiet, great nights sleep. Function on at hotel but was not noisy or disturbed at all. Room in main building so original old style floors/windows etc which added some personality to the room. Was apprehensive after reading some recent negative reviews but extremely pleased with our room and experience and would certainly return if in the area again.

All good. Few potholes on the driveway which could be filled but that's the only negative we had.

Easy to find not far from town centre about ½ mile large room which was clean. Staff very friendly and helpful

Only slight niggle was the single bed was not firm enough at the sides so if you moved to the edge the springs would give and dump you out of the bed the price for the room was higher than other hotels I've stayed at in Bury St Edmunds but not in my opinion as good

Reception manager (scottish) was excellent. Really welcoming and very helpful with finding place for our bikes and sorting the noisy A/C unit. Room was clean and comfortable. Very hot on arrival. Noisy A/C unit was dealt with immediately. Drinks available in reception was good. Garden and terrace looked nice.

Thought breakfast looked expensive for what was on offer so went elsewhere. The self close units on bedroom doors were set wrong and some slammed shut - very noisy.

Really nice self contained garden room. Plenty of parking for my horse box, Good central location. Very clean and well presented hotel. Option to exchange needless house keeping for a free drink was good - and taken up.

Bed and pillows were a bit hard and the curtains were short and let the light in

both rooms were excellent , breakfast has improved Full English served direct from kitchen to table and on HOT plates.

Toilet rolls nice appearance but far to flimsy so a false economy if the reason purchased as you had to use masses of pieces in order to get satisfactory hygienic result. Smelly drain in one room

comfy beds and spacious room

only disappointment was the cooked breakfast.My poached egg was hard and tastless,portion size pretty meagre.But the main issue was,there was no vegetarian option with cooked,I.e,veggie sausage. Thought this is something that should be catered for these days.

The staff were helpful and accommodating. The room was comfortable. The food, both at breakfast and dinnertime, was very good. The location was convenient: ten minutes to/from the train station, and 25 minutes pleasant walk to the town centre.