Brook Hall Hotel

We have stayed at this hotel several times before when travelling to the Birkenhead ferry port. The hotel is homely, comfortable, welcoming and the rooms spotlessly clean. The toiletries in the bathroom were nice and the room had ironing board, iron, hairdryer, tea and coffee making facilities and we wanted for nothing during our stay. The bed was superbly comfortable and we had a great nights sleep. We ate in the restaurant and the food, as always, was high quality and the presentation very good. The menu choices were so good that it was difficult to make a choice as to what to choose for our meal.

There was nothing to dislike.

The location was lovely, out in the country, quiet and peaceful, yet only a few miles from where we were going. Lovely old building too. But the best thing was the staff, they were friendly and very helpful. Especially Eddie who went out of his way to look after us. He also seemed to be doing everything that night: reception, porter, maintenance, barman, waiter. Then he was doing breakfast too the next morning. He deserves to be made employee of the year! Huge thanks Eddie, you were a star ⭐

It's only a 3 star hotel, so a little bit lacking in some small things, but perfectly ok for one night. The only thing we didn't like was the weird hot water machine in the room instead of a kettle. But again Eddie came to the rescue and brought us the staff kettle from the kitchen, fair play to him!

The staff were very attentive and met all our needs nothing was a bother. The grounds were perfectly, peaceful and nature friendly. I just wish I saw some wildlife. The evening meals were all made with love. The breakfast was self-service, fresh and lots of it. Not far from Cheshire oaks shopping outlet.

Some guests were a little loud and drunk while returning to their room very late at night and had a lack of respect for others. The building was just what I expected but some parts needed some TLC but it didn't spoil our time away.

Immediately after check in a guy called Eddie appeared, offered to take our bags up, see us to our room. He was the most efficient member of staff I have met, throughout a wide range hotels. Nothing was too much. Later that afternoon he was behind the downstairs bar and was similarly accommodating and super helpful; he even showed up to the pool room where we enjoyed a few rounds before dinner. He booked us a table for dinner and did frequent convivial hospitality checks, as did the other restaurant staff. Next morning, it was Eddie on breakfast duty. Again, nothing was too much and he had a constant smile. This member of staff is an absolute gem and I do hope this feedback reaches him directly.

The lady who checked us in upon our arrival was not particularly welcoming. No smile, no welcome. But as mentioned above - Eddie will make your stay fabulous and the standard of the rooms is extremely good.

We booked an Executive Suite, however when we were taken to our room we soon realised that we were in a standard room. So my husband went & spoke to Reception and they were very nice and moved us to the right room, which was FAB! and exactly the room we should have been in. The bath was amazing. All the staff we met there were so helpful & friendly and extremely professional We are dinner there which although there was only one vegetarian option, it was still delicious!

The rooms could do with a little touch-up here and there and the lights in the jacuzzi bath didn't work but that didn't stop us having a wonderful relaxing soak

They've got beautiful grounds so we went for a walk after we arrived which was lovely. The bed was really comfortable. The food was gorgeous! We were welcomed really warmly and it was a lovely little getaway for us. We will definitely be coming back!

I wasn't feeling well after our evening meal, just because I'm pregnant so I had a lie down but when my partner leaves the room with the key all the electrics go off so I was left in the dark with the TV off but other than that no complaints at all.

Absolutely everything! The hotel itself is stunning, it's set in beautiful grounds and the rooms and interior are lovely. The staff (Helen particularly, thank you so incredibly much for caring for me so kindly) are amazing and I had one of the most comfortable, lovely, and welcoming stays I've had in my entire life. Can't recommend it enough! Despite not having the restaraunt open Helen kept me fed with lovely food and went out of her way to make sure I was comfortable. I'm incredibly grateful to have found such a wonderful place. .

Nothing at all!

An absolutely beautiful property - old building, really lovely, in a good location. The bath was absolutely fantastic to have and made for a really unique trip. The staff were really friendly and drinks were reasonably priced at the bar. If I'm ever up in the area again (from all the way down south in Dorset), I will certainly look to stay here!

There wasn't anything that fit the bill here to dislike. If I could have one very very minor gripe, it would be that the bed was a little small, but I'm a broad shouldered guy, so it's not a really fair criticism, as that's also my fault for going to the gym so much :P

It was a little dated but a cracking little hotel tucked away down a country lane. Gardens were well kept. We had dinner in the restaurant, and when the staff member asked if we were happy with our food, i said no and wanted to see the chef, he enquired why and i told him i wasnt happy with my rack of lamb, when chef came to the table he politely asked if there was a problem, i said yes and asked with a smile on my face where the little chefs hats were that you put on the rib bones, we all had a chuckle and the chef stayed for a chat. All the staff were exceptional, well done

Nothing

The hotel was nice, old fashioned which we liked, our room was lovely and the breakfast was excellent.

I really didn't like the older lady who booked us in when we arrived, she was very rude and sarcastic, but i would really like to put on record that the staff in the morning doing the breakfast were exceptional and couldn't have been any nicer.