Wonderful location, lovely breakfast and the staff in the dining room were really pleasant and helpful.

The room was too hot and bar service around the hotel was lacking. A beautiful conservatory and no waiters to take drinks orders or clear tables etc….gave the impression of lack of staff?

Breakfast was brilliant. Dinners were mostly good. It was good that the chef agreed to make minor changes when requested. The room was excellent, clean and comfortable. The staff were all helpful, friendly., especially Ella, who was superb.

It would have been nice to have more variance in the menus most nights. The knives were all blunt, even the steak knife given to me one night. The barman in the bar was a bit of a misery. There was dirt, cork or something in my wife's glass of red wine one night and he suggested he could pour the wine into another glass. As she'd only had a sip, we said no, we wanted a fresh glass of wine, that should have been what he offered anyway.

The hotel was more than we expected, beautiful building in beautiful surroundings. We were amazed with sunroom/conservatory which run the length of the building with beautiful furniture. A lovely place to have a coffee/drink. We loved the breakfast, staff so attentive, fresh food to order which is rare in this day and age, tea and coffee brought to your table by the staff. The continental breakfast was excellent, varied and plentiful. Due to the limited menu we did not dinner, we chose to eat out. The room we were allocated was 315, Pleasant and spacious, however, it overlooked what appears to be the tradesmen's entrance, the noise started around 0630 hrs. the noise in the evening went on until about 2200 hrs, this appears to be the barmen getting rid of bottles, on top of this the night porter tried to get into our room not once but twice, second time he actually got the door open!!! The Spa facilities and swimming pool were excellent.

As stated above the noise from outside our room.

The service from the staff was amazing… not a bad word to say about anyone. The bed was super comfy and the spa was brilliant! The views and the vibes were so relaxing.

The only downside to it is that I expected more for the breakfast, the menus got taken from us so we couldn’t order anything twice from the menu. The traditional breakfast you got wasn’t massive ( one little sausage, no hash brown etc) working in a seaside hotel I understand the basics and the continental was good and the food did taste good just for the price I was expecting more and the room itself was a little outdated… just needs a bit of redesigning.

Hotel located right on the side of lake windamere so great views from the hotel conservatory of the lake or your room if you get a lake facing room we didn't. Our room it's self was comfortable no view as mentioned. Room quite dated looking for my own personal preferences. Reasonably clean only a few cobwebs around the cornersof the room. Bed was comfortable. Pool gym sauna jacuzzi all spot on. Breakfast included but full English breakfast on the skimpy side comes with 1 half sized sausage & only 1 poached egg. If you have a big appetite it won't be enough. Other than that everything else was fine buffet style. The food in the restaurant was also quite expensive in my opinion. Steak sandwich and fries £20. Staff were helpful and friendly all in all we enjoyed our stay. 👍

Beautiful location, beautiful hotel inside and out. Staff were attentive, polite and professional. The rooms were clean and decorated to fit the hotels original character, but with a nice modern bathroom. It had a lovely conservatory area that overlooked the lake, where you could sit and have drinks and snacks. Spa access from 7am-7pm was perfect after a days walking with a large pool, jacuzzi, steam room and sauna. Had a bit of an issue with the food in the brasserie but the waiters couldn't apologisr enough and rectified the problem quickly.

The spa and pool area was quite slippery, and the chlorine in the pool was a bit intense. My eyes still stung the next day. Wasn't keen on the breakfast set up, Juice and toast orders are taken before you've even sat down, then by the time they come to take hot breakfast order the toast is stone cold, but thats probably just me being fussy and still didn't take away from the fantastic staff and the quality of our stay.

The location was stunning, and we were lucky with sunny weather. The staff were very friendly and helpful. The room was pleasant and well maintained. The food was very good and well presented.

The room was very warm and as there was no radiator to turn down we had a window open 24/7 in order to be comfortable. There was a fan in the room but we didn't use it as it would have been noisy at night and the window was adequate . The bathroom fan appeared to stay on for too long after the light was turned off. Only small details really.

Yes we stayed in room 70 which was on the third floor. I think the room was very spacious and airy the view looking out to the car park and to the lake it was very comfortable. The shower was nice but I did hurt my leg getting out at one time on the glass, I thought it was my fault being clumsy but my husband done the same the next day maybe if there was a some form of shower mat in the bath then that would be much better. I’ve also left my costume and my husband‘s swimming trunks at room 70 on the 24th and the 25th of September 2024 I have emailed the company but have had nothing back as yet .

There was absolutely nothing I could say that I didn’t like about the hotel. The staff were very very welcoming from when you arrived at the Reception Pip was one of the ladies who worked on Reception and also the staff at the dining room and the breakfast room, very welcome and.

We arrived at the hotel which was beautiful. We checked in and was taken to our room. The room we booked with yourselves booking.com was a lakeside view. The room allocated was a courtyard view. The only reason for booking this hotel was because of the view. The hotel said booking.com made the booking as we book through you. This was a special occasion as it was my husband 60th. The hotel was fully booked on lakeside views so this couldn't be changed. The hotel have offered a competently stay for another day. The hotel were lovely and they have done the best they could. This was booking.com mistake and it should of been a special day. So I'm unhappy with your service.

The hotel was super, it was the room allocated by booking.com that wasn't the room we booked. We wanted a lakeside view. This was the only reason we booked this hotel. Your company booked this in and I have conformation to confirm this. We were disappointed not to get the room we booked.

The location is amazing, our room had a view over looking the Lake. Surprisingly quiet which was a bonus, the bed was soooo comfy and the room was spacious and everything felt quality.

For some reason we had trouble finding staff that could help us eat in their Brasserie. We were told it opened at 5 and wouldn't need to book a table, but there was no one around to help us. We eventually found a helpful member of staff who tracked down the right person, just felt a bit unprofessional. I also had to re-attach the TV arial that had been ripped out of the wall and the metal connector had fallen off, so I provided some free DIY skills to resolve.