The reception and departure were simple. The receptionist went out of her way to explain all aspects of my stay and also showed me to my room. The room was exactly as described with a lovely view of the canal outside. It was a busy hotel but really quiet, which made for a perfect night's sleep. I ate in the restaurant twice and the food was top quality. The highlight of my time there was the absolute courtesy and politeness of every member of staff. They should be commended just for this.

Lovely location on the canal Very comfortable room with all the facilities - lovely big towels! Good service and friendly staff at mealtimes Good food and plenty of it

Our downstairs room only had curtains so no privacy if these were open and very dark if not. Friday night guests were very noisy with lots of door banging as they returned to the residential area.

Really nice stay, staff were friendly and the food was was good, plenty of vegetarian options. The vegetarian breakfast was really nice, all good value for money.

Only slight negative was the loose toilet set in the bedroom. Also the shower partition kept swinging out, might want to do some minor maintenance in the Montrose room. USB points would be a nice extra.

spotlessly clean, modern well run hotel and restaurant with great food and friendly staff. Had a great nights sleep in a large very comfortable bed with crisp fresh clean linen. very scenic looking out in to the water and seeing the barges parked up and people canoeing. The hotel is dog friendly which is great as there is many walking routes around as well as a really well thought out sensory garden across the road. plenty of parking. I will most definitely return.

my stay wasn’t long enough!! next time I will book for a few days to allow the chance to explore the area more.

Pleasant location beside the canal, good base for exploring the area by bicycle

The WiFi was a bit unreliable and you had to reconnect each day which took several minutes. Breakfast was not included but could be bought in the restaurant, it would have been good to have a simple option of just porridge/cereal and toast.

Staff were very friendly especially the manager. Location was perfect for a stopover on the John Muir Way. Very dog friendly. Beds were comfortable and rooms cosy. Food was tasty and reasonably priced. Would recommend a stay here. Lovely sensory garden across the road which is interesting, views of marina from bedroom windows are great

There was a problem with the boiler which was promptly fixed, unfortunately a radiator in one of the bedrooms was very noisy all night, probably due to air being trapped because of repairs. These things happen and we're confident that it would have been resolved if we'd been staying another night.

Breakast selection very good and comfortable spacious surroundings which were suitable for customers with pets .. glad of chance to have wee holiday with my dog and enjoyed meeting other customers with their dog in this relaxed setting over Auchinstarry ....decking area great with comfortable seating . Felt at ease because of this and want to particularly praise Steven the manager .Staff attentive and helpful

The location, the restaurant, the staff, the room and the food was great 😊 was so nice sitting out in the deck for breakfast and dinner, it had a very laid back feel 🙃

The fact that you had to go outside from the room to get to the restaurant, not good when the weather is bad 😔

While the bedrooms could do with a bit of TLC, they are clean, a good size and very comfortable. If you overlook the harbour your in for a treat at sunrise. It's a lovely location with easy access to Glasgow. The staff are welcoming and go out of their way to provide anything we need. The breakfast in particular is superb.

Location perfect . Made to feel welcome by staff in hotel. In restaurant spacious surroundings delicious extensive menu. Range of alcoholic non alcoholic drinks, enjoyed special prosecco Cocktail!! . Breakfast had number if choices to suit different appetites. Good family establishment who cater for children and wel behaved dogs. Comfortable surroundings in room quite stylish. Fine aromatic therapy products in made in Scotland of course. Views out onto water, boats and hillside scenery.

There should have been phone to reception for any problems that customers may have whilst staying. But saying that our problem was rectified once staff were on site. Would definitely visit again. Staff very helpful . Thank you for pleasant stay especially through covid.