Amazing location beautifully presented and so quiet

Little dusty in the bedroom and would have preferred the sofa bed made up ok arrival.

Very helpful staff especially Jack

The long waits for the lift that appeared to stop on every floor

Honestly the best thing about this place is Jack behind the reception. That’s not to say the place isn’t brilliant but Jack just made our stay easier and more fun. It was my friends hen do and Jack offered a balloon pump and sellotape to help decorate the room. He even tried to let me check in early to decorate. He made me feel incredibly welcome as I walked through the door, everyone should be more Jack!

The receptionist desk team are absolutely great and Jack has been wonderful. They are very considerate with people with children and gave us assistance we need. Breakfast has been amazing tho sometimes it felt that they were rushing a bit to get rid of the plates to be cleaned even if it’s not empty yet and my toddler was still being fed, but breakfast food are amazing . Other than that, stay has been lovely x

The room are tidy and amazing, everything you need are there

Loved how close this accommodation is to Liverpool City centre and lime Street Station... the staff were all so kind, understanding and thoughtful and accommodated our stay amazingly... breakfast was lovely and my sons said their favourite was the pancakes.. such a clean spacious hotel / apartments... we loved every minute of it from start to finish.. we came from Ireland ro watch the Liverpool match and we arrived to early but they let us into our room straight away due to it being ready.. Thank you to the wonderful staff for being very kind and helpful... we will 100% be back again.

Can't complain about anything we loved it.

Great location and facilities. The room was comfortable, very clean and modern. Good travel cot. I would recommend staying here and I would stay again. The manager was very good to communicate with.

We asked for our sheets to be changed one morning and reception said it would be done, when we returned we were told we have to change the sheets ourselves as we hadn't paid for cleaning - this is not reflected on booking.com. Also the window was slightly ajar so we could hear some street noise, we asked for it to be fixed but it wasn't. Not a major issue and it didn't keep us awake.

Location. Being able to walk to everything like shopping and restaurants and Albert Dock and museums was very good. The staff was very nice and accomodating. The beds were comfortable and clean. Overall I will be staying again although it is my 2nd time there. Laundry facilities was clean.

The room looked it had not been cleaned recently as there were a build up of dust on the air conditioning vents and on the bedhead Being asthmatic and have allergies to dust it was not good in the room.There were no broom not even a dust broom/mop to be able to clean during my time would've been great.

Friendly and attentive staff. Great location; close to many attractions and public transport options, yet also quiet. The room was clean and really easy to keep warm despite adverse weather at the time. It was a fantastic base from which to explore Liverpool.

Frequent fire alarms going off on 2 of our 3 nights. They certainly work well and are impossible to ignore (very loud high pitch sound). On one night, the problem went on for a few hours so it was not possible to simply rest. They seemed to all end up being false alarms and the staff and fire brigade worked hard to find the trigger, but it seemed to take a long time. I hope this was an unusual set of circumstances and not a regular occurrence.

Very clean rooms, great location, and the apartment was adequately sized. The kitchen was well-equipped, making it easy to prepare meals, and the staff were exceptionally friendly and helpful. The proximity to the waterfront and city centre attractions made our stay even more enjoyable.

I was disappointed that there was no TV in the bar to watch football. The aircon was difficult to control or felt like it wasn't doing what I wanted. My question on the whatsapp wasn't responded to even though I was advised that was the place to ask questions.

The room was very good, and the kitchen was very well equipped. Staff were very friendly. The room was very clean and well stocked with towels and loo rolls etc. Very convenient location to town and transport links and the staff that checked me in were incredibly helpful with local knowledge and guidance.

In my room the curtains were slightly off the rail which made it hard to close to get the black out effect and I found it difficult to use the body wash dispenser in the shower as it was very tempremental and innefficient