The hotel design is beautiful and the staff are friendly.

They added an optional service charge to the bill which is 5% of your nightly rate for every night of the stay. This wasn't something that I knew of in advance of staying there. If this is required so the staff are compensated fairly then please add it to the total cost of the room in advance. It's an awkward conversation for staff and customers to have this removed and leaves a negative ending to an otherwise lovely stay.

Super modern clean hotel, in a fabulous location. We had the South Suite, which has a roof top terrace, very well appointed with sofas and lighting. The lounge area was very cosy and we really enjoyed our stay. The restaurant downstairs had fabulous sushi and wine to take away. Really made for a stay which felt home from home but with an amazing cityscape view. The bed was incredibly comfortable with super large soft bedding.

It was really lovely and amazing for a City hotel. I personally like an indoor pool, and jacuzzi when I stay in hotels, especially if I'm paying to be in a Suite.

We had Plans for the weekend in Shoreditch and the hotel was perfectly placed for that. Very friendly staff ans nice room with amazingly comfy iz

Not a huge fan of "completely discretionary" surcharges that are suddenly added to the bill at the end of the stay.

Great location, lovely room, great bar, great products in the room and good deal on the room price

- I was asked out loud infront of other guests at the checking out process did I want to tip which was off putting to me. This should have been more discreet.

Excellent check-in experience with Natalee Spacious clean room + bathroom Water fountains on every floor + a carafe in the room 👌 Quiet Good value for money for the area

Music was quite loud in the lobby area in the evening, not a particularly relaxing place to grab a quick bite after travelling. Had to pay a £100 per night deposit on check-in. Was refunded within 24 hours after checkout but I was not expecting this, not sure if it was communicated anywhere. Was also charged an £8 a night service charge - not sure why as I didn't use the mini bar or any incidental services. Not a big deal, but again would be good if this was communicated upfront or folded into the basic per night rate

The hotel renovation from the old hotel was really impressive and rooms were clean and modern. Location is 10/10 for locals and tourists alike. The check in was quick and we were given a free vouchers for processo which was lovely. The bed was very comfortable and the bathroom and room were nice and clean. Considering the level of people outside the noise was limited into the room so very impressed

The coffee facilities for the price didn't match, there should have been a simple Nespresso machine. Instead it was a cafeteria device, with them milk in plastic picked which were hard to open and the plastic waste isn't good. The coffee given really wasn't good so either don't have or improve for the price per night. Upon check out we were also asked if we wanted to give money for a charge to the staff which when we asked was a rule apparently introduced in July, I stay in hotels each week for work and I have never been asked this before, so please just pay staff more and avoid putting custom the spot.

The hotel interior design is lovely. The staff were very friendly and helpful. Cocktails at the rooftop bar were excellent. Air con in the room was much appreciated. The room was well equipped with all we needed. Location was perfect for walking to bars, restaurants and cafes we had planned to visit. We were also able to walk back from a festival we attended and avoid the busy tube.

The hotel took a very sizeable deposit of £200 for 2 nights which was returned to us the day after we checked out. However, I feel that that should be made clear before booking. £100 per night is a large amount of money to be leaving someone's account if they've budgeted for their trip and spending money. It wasn't an issue for us but still felt underhand that we weren't told about this before we checked in.

Loved the room decor, cool vibes all round and kind staff on reception!

Would have been beneficial if room service ran bit later into the night. Also not a big fan of shower curtains!

Great location, clean, comfortable rooms, great bed, beautiful design, nice and helpful staff, water and soda taps on every floor!

It's not our first time staying here and we usually have a wonderful time... During this stay, we arrived to check in exactly at 3pm as it says but we were told our room isn't ready. Being 8 months pregnant and with a toddler I asked for another room. We waited for half an hour and were told, not with a lovely tone, that the rooms are not clean and a lot of people are checking in. Which is no excuse because this is the checking time at the hotel! She even rolled her eyes at us. We booked two rooms, one with a cot and one without. Eventually when we got our room we saw that the one with the cot is the small studio and the one without is the big one...which made no sense so we had to go and ask to change to another room.

Clean and very friendly hotel.

More milk and coffee in room.