Staff. I don’t recall the name but both who managed the check-in and check-out reflected the true of customer services. The whole staff tried to help

The property is clearly well maintained, it was immaculate as I entered and this continued into the room as well. I stayed in room 308 which was perfect, it even had a balcony which was a huge highlight! I’ve never travelled alone like this before so comfort and safety was a huge priority. I was greeted by Maria who helped me check-in and directed to me the small but efficient lift (life saver). I mentioned I needed to buy different clothes (I was stuck in work clothes and needed casual) but was apprehensive about walking back through Hyde park in the evening on my own. Straight away Maria told me about the shops down on the high street. I picked up some new bargain trainers and a good value sweater, and some food from a cute food court (gave underground Tokyo street food vibes). There’s a sainsburys nearby as well if you want some basics. Great code entry after 7pm which made me feel extra comfortable, and I chilled with the balcony doors open on the bed for the evening. The bed was more comfortable than the one I have at home, the linen was good quality, the carpet was thick and (almost) completely stain free. The shower was clean, and a great size, with near instant hot water from the tap and shower. The bottled water lasted me all night, and the tv was decent too. Without a doubt I feel absolutely thrilled to have found this gem of a hotel. It isn’t about all the extras, but it does do ‘essential’ REALLY well. So well in fact it didn’t feel like I was missing out on anything. The locker storage was an added bonus, however this is first come first served. There is a handy little alternative that you can look into on the app if you miss out though!

My ONLY feedback (and it is a little vain) but even in a compact room like mine, there were at least 3 spaces a full length mirror could have been fitted. It’s a tiny detail. Whilst the bathroom mirror was generous I had no idea if my shoes went with the length of my jeans.

Awesome location, with Kensington Gardens right next door. Spacious and comfortable room with a bath and a great bed. The Sonder formula is very basic, so there is no breakfast and no 24/7 reception. On the other hand, our check-in went seamlessly, the little details (tea, bath products) were great, and there's a distribution station were you can get more of anything you need. Considering the money we paid for our stay, we couldn't have wished for more.

There was some unclarity about which room we would get in advance. In the end we were very much satisfied with the room we got, but it was not the room that was advertised on Booking.com.

The room was quite spacious and modern, the heating was just great, the bed was wonderful and the staff were very polite. The neighbourhood apart from the fact that was very convenient because it was very close to bus and subway, was also very beautiful. Sonder is near Kensington gardens and you can also enjoy a bicycle ride if you wish.

The only thing that I didn’t like was that there were no hangers for our towels in the bathroom and also there was no mirror. Minor but essential things that would make me rate 10/10. Other than that I would totally recommend Sonder!

Perfect location, right near the high street, but yet pretty calm and quiet. Hotel seems to be refurbished recently, personel was helpful and kind. Very bright Queen room. It's very well communicated, as there's many tube stations around, such as High Street Kensington as well as Knightsbridge if you walk towards Harrods, or Gloucester Road station if you go south. Hyde Park entrance at your sight (50 m.), you can also pick Santander Bikes there if you want to go cycling. Wifi was good.

There is no daily cleanings, there's only one, once you checkout. If you want to order cleaning you have to pay additional 25 quids. At least you can swap your towels.

Location was excellent! Walking distance to pubs, restaurants, shopping and parks. And there's a bus stop is just a block away to get everywhere else in London. My room was lovely and the staff were friendly and helpful.

If you book to this hotel don't use a secondary site. Book directly with Sonder by using their app as it will make things easier if you need to change anything with regards to your reservation.

I booked two bedrooms, one for myself (single room) and one double for my friends. The bathroom of the single room was an extremely small, specially the bath area. It was small compared to “European standards “. Overall the hotel was good, they have a nice breakfast and clean facilities. I would like them to add an option to house keeping for more the 4 days for examples. We stayed 7 days. I would stay again but in the double bedroom .

Size of the bathroom

Great location! Good breakfast (add eggs and would be great) and a quite large room! Easy access and 24/7 reception.

I thought the breakfast provision was scant. On my first visit there was no member of staff to greet or advise. Very good and helpful reception staff. Excellent.

I didn’t like the verification arrangement. I found it difficult to manage and I became stressed trying to complete it , especially uploading the photo. I called in a young friend to help me with this and he couldn’t manage it either. This spoiled my entire trip wondering if I would be able to gain access to the hotel. I was using this hotel a few years ago when it was managed by an Italian gentleman. I always liked it and it was much easier to access then. I appreciate you want to provide effective security but the procedure was not easy for me.

EVERYTHING. Truly the most wonderful blessing to stay in such a beautiful space, location and home away from home. The view, the room, the linen. All of it! Best service and the kindest most hospitable hosts. I was bumped off my flight and count myself lucky which says it all. Thank you to Kaja especially for being such a legendary host and a totally great asset to your team. Everyone upheld the highest standards and the lady on duty at breakfast was also an absolutely awesome lady who made being gluten free a breeze and was so helpful with the incredible coffee and fresh orange juice machine. Every single team member I had the privilege to meet made my stay in this incredible place the best it could be. A few steps from the beautiful Kensington gardens and all the best parts of London. Thank you for having me and so look forward to visiting again. I love you Sonder Kensington! Deepest thanks for making a very stressful time as serene as it could ever be.

NOTHING.