We have been to the Ned on a few occasions now but this is our first overnight stay. The staff are a credit to the hotel. Our room was very clean with an excellent attention to detail even though it was a "cozy" room not one of the more expensive suites.

Our room was stacked with extras but we were a bit confused as to what was chargeable and what was not. The alcohol in the room and the refrigerator were obviously chargeable, but the bathroom had a very generous variety of extras which wasn't so obvious. My only other query is I thought breakfast was included in the stay but it wasn't. Perhaps I misread the booking which might not have been clear enough. I would recommend anyone booking to pay attention to this.

Rooms are amazing! We went for the medium room rather than the cosy! Loved it! Light switches are a pain - you have to hold them to get the lights to work as they're dimmers but on an old style toggle switch.

Service charge on top of the high room rate! Constantly very busy - hard (impossible) to get a seat for a drink! Staff could be friendlier when you're a guest - getting a table for breakfast always appeared an issue to the 'greeter'. Some facilities you can't use even as guest - unless you pay extra. Food at the Asian Fusion restaurant was disappointing - esp at the price!

Stayed before and had a fantastic time

£25 accommodation service charge Not sure how they could justify charging £500 for the room. No full length hanging for clothes

The hotel is absolutely beautiful. The staff are professional, helpful and were lovely to deal with. I had heard so many great things about the hotel from colleagues of mine and it certainly did not disappoint. One of my favourite aspects was the attention to detail / amenities in the room- all you needed to bring was a suitcase. Toiletries, hair appliances included a straightener (which you seldom see), plug adaptor, charger, slippers in different sizes. I was floored. A bonus is that the mini bar is beautifully stocked.

A Great Hotel in the heart of the City. Huge expanse of dining/bar options. little cake & lovely note in room for special birthday. Dinner in The Parlour was lovely. Breakfast food great. Reception Staff Lovely.

Way, way too busy! it’s bedlam from morning to late at night. As a business am sure it works amazingly but guest areas are open to the public who come in droves. hard to get seated anywhere in the evening. Even had to book a table for breakfast if we didn’t want to be in a corner somewhere. Didn’t feel special as a guest at all. Restaurant staff generally dour including those “welcoming you in”. Room & Reception staff saved it. music on our night in The Parlour was dreadful lol tho subject to taste I am sure.

love the vibe so so beautifully set up and decorated

Felt staff where not very welcoming/ warm. Also really don’t like the fact you can use all the hotel’s facilities without being a member

The Room was amazing, everything one can need, extremely comfortable bed and pillows, great bathroom with fantastic products

The breakfast was disappointing, quite a few mix ups, which can happen, but quite unfriendly service and seemed almost that we bothered them with our questions. We got the wrong meals, by the time we were brought the correct items, the rest of our meal was cold. They took items away before we were finished with them too, such as the tea strainer. Great quality of the food, presentation lacked the sophistication expected of a venue such as the Ned. Not satisfying in a hotel of that standard.

We have stayed at The Ned previously and whilst we appreciate the upturn in costs we were surprised to see the significant increase from £265 last year to £450 this year. On top of that we were asked if we wanted to add service charges and tips which we felt unfair as the service and amenities and food were to the standard we would expect. The breakfast is lovely but perhaps the kitchen is a distance from the table as the eggs were cold and still only lukewarm when we got a second set, but, the service was impeccable and nothing too much trouble. Can I mention the ladies in the Spa who were extremely friendly and helpful, I had my hair dressed for a function which I was so pleased with. The staff are courteous and we loved the toiletries in the bedroom, the hairdryer is not great though. Overall a good stay.

see above

We loved our room, the balcony was amazing over looking the banking district. The shower was really powerful and the bed was super comfortable. The spa / pool was incredible, quiet and really relaxing. The breakfast was good however would have preferred some more vegetarian options! The hotel came alive from 5pm onwards with live music and people having drinks etc which was nice and a good atmosphere. The staff were really friendly and accommodating at all times. We really didn’t want to leave and will definitely return in the future.

We didn’t think much of the cowshed products in the room and found them very drying on our skin and hair. The room service menu could be improved by adding more vegetarian options.

We stayed for my birthday and arrived early lunchtime. We had a light lunch in the electric diner before checking in which was very nice. In the evening we had dinner in Cecconi’s which was probably the best Italian restaurant I’ve been too. All of the staff that we had dealt with on our stay were extremely helpful. We stayed in a Cosy and the lighting in the room wasn’t the brightest, this is the only criticism I had but I will definitely be returning again.

The lighting in our room wasn’t the greatest.