Rooms are well done, staff is very attentive and considerate, and it nearly has all the amenities a traveler needs. The staff really works hard. The location is excellent for St.Paul’s, London Tower, Borough Market (highly recommend), and a handful of historic pubs. Excellent property in the heart of the City. Craft cocktails and room service are good. Air conditioning also worked well.

Property is great. It can be harder to get a taxi compared to some of the other luxury hotels like the Langham/Rosewood/Savoy in Covent Garden/Camden/Highborne. However, the Westin across the street, I had a similar issue. Easy to get an Uber and the Tube is a couple blocks away. It definitely is a nice boutique hotel but it’s going to be a different experience than the larger 5*s.

I had a wonderful stay at Vintry and Mercer. The room was both immaculately clean and comfortable. A few unexpected high points for me were the rain shower and the little electronic buttons that control everything in the room. (I confess that I'm a nerd for that kind of thing.) I also appreciated that they don't charge for the soft drinks and water in the minibar. The service was also outstanding. I asked for a bucket of ice to be sent up twice, and both times it arrived very quickly. Housekeeping was done in a timely way, and the reception staff were outstanding. The standard room was admittedly small, but this is London and I didn't expect anything huge. The location (very close to St. Paul's Cathedral and the Tube) was excellent. I would absolutely stay here again.

The room service continental breakfast wasn't bad, but it wasn't great either.

Very friendly staff at door, front desk and on rooftop terrace bar. Room felt brand new and was spotlessly clean with plenty of amenities. The bed was big and comfortable, and the shower was excellent. Big TV, high tech lighting and underfloor heating system for bathroom. good temperature in room too. The roof terrace was beautiful with very nice cocktails! Location is tucked down a lane near Mansion House tube, 5 min stroll to the river or to cafes.

A couple of things that perhaps you’d expect from a 5* hotel but these are VERY small and we didn’t feel were worth bringing up - as we only stayed for one night. The Bluetooth on the Marshall in room speaker didn’t want to work, and there was only UHT milk even though there was a mini bar fridge. The front desk asked us if there was an occasion for our stay (it was our anniversary) and we were told there would be some free champagne for us. Lovely gesture, but it didn’t materialise, and we didn’t want to ask because it was something offered for free. Perhaps we were expected to ask for it at the bar but that would have felt a bit awkward. Perhaps don’t make that gesture if it isn’t going to be followed through?

the staff are fantastically friendly and helpful and really make one feel home! the roof terrace is wonderful

the rooms are on the small side but still beautiful and comfortable. in the breakfast room it was always very cold. it would have been great to be able to eat breakfast on the terrace as well as the other room has no daylight at all

Staff was nice and always helpful, especially Alexander, who helped us with our luggage, gave us great recommendations for things to do in London, and organised our taxi to the airport. We had our room upgraded, and the space and decor were better than expected, including complimentary drinks and comfortable beds. The location was great, next to the underground station but in a quiet lane. We could walk to the Borough Markerts, St Paul's Cathedral, London Tower Bridge, etc. The rooftop bar had a great view and nice food.

We honestly had a great experience. The only detail would be that the vegetarian breakfast we ordered to our room was not great. The ingredients didn't feel of the best quality. This feels like something that could be easily improved. Otherwise, it is truly a 5-star hotel.

The hotel service was perfect, very attentive, and very professional, but with personality. Immaculate room standards, spotless with beautiful views and well topped up with everything we needed, no noise from the roads or other hotel guests, and the bed was very pleasant to sleep in. The breakfast was lovely and reasonably priced for the quality of the food. The luggage storage after the generous 12pm check out was helpful as we could still squeeze in some sightseeing.

The rooftop terrace drinks were very nice. However, it was a little overpriced. The service was extremely bland with barely a smile.

Special Thanks to Dimitri and young man at the check in! we were given a upgraded room with shard view for my birthday/anniversary celebrations, greatly appreciate that. The décor here is fantastic - the whole feel of the hotel is both stylish and modern but with lots of traditional features. We cannot fault any aspect of the hotel, but most importantly would draw attention to the service-everyone, without exception was friendly, helpful, going the extra mile and making sure we had everything we needed without a single moment of being over-attentive. We will be back!

Fabulous hotel! The room was impeccable. Wonderful bathroom with all the amenities. It was the first hotel we ever stayed at where everything in the minibar was free and they refilled. The hotel caters to children with soaps, child bathrobes and slippers, and little toy gifts. The suite was spacious and super clean. The staff was so friendly and helpful all around and the hotel is in a great location, just a minute walk from Mansion House Tube. It was easy to commute with two young kids aged 6.5 and 8.5. Breakfast was also a great selection. We would definitely stay here again.

This hotel is beautiful! Not just in design, but also in atmosphere. We received warm, genuine greetings by the reception staff who were professional yet personable throughout our stay. Not only were we able to check in early, but we also received an unexpected upgrade, and nothing was ever too much trouble. Big thanks to the gentlemen who helped bring our bags to the room. He made us feel at home, explaining the features of the room, restaurant opening times etc. The food on the roof terrace restaurant was fantastic (try the salmon), as were the cocktails in the DND bar downstairs. Our room was really excellent. Very comfortable bed, great shower, views of the shard, and a very cool lighting system. The complimentary minibar (with unlimited refills) was a nice touch. We loved the proximity to Mansion House tube station. It made getting around London extremely easy. We’re looking forward to staying here again on our next visit to London.

We were there on our honeymoon. we loved the location, perfectly situated in the city. Tube is 2min walk. The staff really takes good care of you, the cleaning staff did an amazing job tidying our room. The attention to details exceed my expectationw.We got newspaper delivered on the door in the morning, every room had a doorbell, our room had a lovely selection of books to read, and the fridge was always filled with a selection of water and soft drink complimentary from the hotel.The room was very clean,the hotel smelled so nice.The rooftop terrace offers amazing view over the city. We loved that this was a small luxury hotel. truly a home away from home, never wanted to leave our room! We will be back for our anniversaries!

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