Absolutely first class. As a disabled man I tend to worry about where I go, I arrived at the Great North Hotel to find that the lift had failed. Staff immediately offered to help me upstairs and carry my bags. What could have been a real problem was sorted immediately and without drama. Massive thank you to Amanda and Anne who simply could not have done more for us. Rooms were simply immaculate. The breakfasts were amazing, (I pride myself on my cooking). Definitely on my list of top places to stay. A1++++

Nothing.

We were given an adjoining family room. The hotel was newly furnished and well proportioned and the rooms clean and comfortable. The staff were very kind and helpful. The facilities on site were very good. There was plenty of choice for breakfast.

We paid for breakfast on the first day to be delivered to the room and it was really good value and our special requests were adhered to. There were great package options to make the room special for our anniversary which were amazing too. The size of the room was plentiful and it was always cleaned to a high standard, the bathroom was beautiful and the TV was smart so there were loads of options to watch! Overall it was a really pleasant stay (and loads of free parking too!). It was a short drive into the city but we ventured future afield for much of this trip so it was a perfect base for that too!

Honestly, it was totally great. The drive up to the hotel was a touch annoying as you had to turn around at the nearest roundabout but nothing the hotel can do about road design!

Clean room, comfy bed, friendly staff, great breakfast.Couldnt fault the stay.

There was nothing to criticise to be honest.

Really friendly, accommodating staff and great facilities. The bar has a really nice atmosphere and the breakfasts are definitely worth paying the extra for. Would highly recommend.

Nothing

Very well presented. Clean and smart. The staff were all very friendly. The rooms were very comfortable. I would highly recommend the breakfast.

There’s nothing I didn’t like.

High standard of rooms and meals. ALL staff were efficient, friendly, cheerful and obliging.

Those who have given a 'poor' rating must be professional whingers. There's always someone.

An hotel with the adjoining Three Mile complex of restaurants and pub. Location near Metro Regent Centre and busy bus routes on the former Great North Road. Car not necessary - easy to get into and out of Newcastle and cover most of the regional attractions using buses, Metro and trains. Excellent welcome and freely offered advice. Comfortable rooms, great breakfast and many good restaurants nearby including the on-site Dough House. Ptice for accommodation far lower than city centre chain hotels.

Building rather foreboding and our room small and dark although comfortable.

2nd stay at this hotel and it has everything we need and more. Staff are so friendly always go the extra mile, Hotel is super clean, Food is fabulous and the breakfast is exceptional - something for everyone and great value for money - needless to say we will be back again next year!

Occasionally, at the bar when we wanted to pay on our room - it took longer than paying normally - however, we put this down to the fact there were some new members of staff undergoing training - so not really anything to complain about and we all have to start somewhere right?

This is an excellent hotel. The staff were all absolutely amazing without exception, the rooms were modern, clean, nicely decorated, and had everything you could need. The restaurant on site served really nice food, and the breakfast was also fantastic and great value. Loads of free parking on site and a short walk from a Metro station to get into town. Really excellent value for money.

They should think about staffing numbers for their restaurant and bar - we ate there twice and staff were doing an absolutely amazing job and were so nice, but they were completely run off their feet.