Room was decent size with a TV on the wall, staff were very nice to deal with and someone was at reception 24/7. Plenty of parking onsite too which is free. I booked this very last minute due to a screw up with my original hotel and the staff were very accommodating

Overall cleanliness was not great, I know this is a budget friendly hotel but could still be cleaner. The toilet and shower facilities are shared (which is stated on the booking) which was no issue but I was expecting hostel style facilities whereas the hotel has quite strange self-cleaning style pods for the toilets and showers. These were fine but most of the ones I used on my stay were in need of repairs

We were very pleasantly surprised by our stay. We saw lots of mixed reviews and were dubious, even looking to cancel a few days before our stay. We were a party of 3, so we had a bunk bed- non of us had the courage to climb up on top, so we took the mattress down and laid it on the floor without any worries of injuries or damage to the bed (I personally slept on this and it was so so comfortable, could have used another pillow though but it’s okay- we hope this was okay to do, oops). Bedding and towels were clean. The showers and toilets were also clean and very easy to use, although we were hit and miss with the lights staying on and the self cleaning situation confused us- either way, our stay was highly pleasant for what we needed, staff were super friendly and helpful too and they did regular checks of the toilet/shower rooms. We also requested an extension for our check out and this was no trouble for £10 extra on the day.

There was some noise from neighbours either downstairs or the same floor (not sure as it was around 3/4am and we were merry ourselves) but it’s to be expected really with our stay being during a festival weekend. Confusing self cleaning showers/toilets and lights going off- but not a huge issue.

This place gets the job done - a cheap place to sleep! It does what it says on the tin. It's not beautiful, but you can't expect that at these small prices. I think they do make an effort to clean, just the facilities are grubby looking because they are working on a small budget. I saw staff cleaning the kitchen, and given that many people use the shared toilets I thought they could definitely have been worse. I'd stay here again to save money!

I think the imperfect things are fair for the price range! Let's face it, it is ugly! But that's not why you're choosing to stay here. The bed wasn't comfortable - but that's not why you're staying here! The WC was a bit like an airplane toilet, but if you want to pay the minimum amount, it's probably worth it!

All of the staff were great and Nicola in particular, we thought you were lovely and a great hairstyle as a bonus ... really suits you, your husband is a lucky man. The location is great, if it suits you, and there are plenty of facilities nearby. It could be noisier, if packed, but we had a quiet night and the room was fine.

The exterior could do with a gardening company to tidy it up but that's being picky for the price to be honest. It has stairs and communal showers, etc, so don't book it if you're pedantic. We'll definitely stay there again, Ha'way the Lads.

It was super close to the airport, 4 stops on the Metro then a 10 min walk (slightly) uphill. It was super clean and staff were super friendly and helpful. Toby's carvery next door done for dinner and breakfast, also super friendly staff. 24 hour reception was great as we were late back. It is very close to shops like a large Tesco, Matalan, Boots and a McDonalds.

The shared bathroom is not ideal but for 1 night and the price you make do. There was a sink in our room which was handy for brushing teeth, washing hands etc.

Very friendly staff, room and shower/toilets were spotless clean, room was nicely decorated (even had an feature wallpaper and fancy bedside lights, the windows were fairly sound proof. lots of onsite parking, hardly any noise from other guest walking past my room

Not having eu-suite bathroom (there were 5 shower cubical & 5 toilets on my floor and I never had to queue) Hotel is right next to the A10, a bit far of town, the Metro stop is 10 mins walk away.

Only stayed the one night and had a very early start for the North East Skinny dip. It was basic clean and comfortable just what we needed as we were only sleeping there. The lady on reception was great and really helped out and couldn't do enough. She went out of her way to sort us a kettle to make a flask for a 4 am depart.

It is what it is safe an warm and convenient the rooms, toilet and shower were clean and its more like being on a ship than in a hotel.

The property had everything we needed. The room was perfect for the three of us and we had access to a bathroom, shower and kitchen facilities. The staff were absolutely amazing, especially the lady on the front desk who could not have done more to help us. We were there for the Great North Run and she gave us a map and told us how to get to the start and even let us come back after the race to take a shower before going home. Couldn’t ask for better hospitality!

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The hotel was clean and had a comfy bed which is all you need when you're at an event. Great value for money when everyone else was charging over the odds due to a big gig in town. Also I left my jewellery in the room by accident and the staff rang me to let me know and made sure it got posted back to me. Wouldnt let me reimburse them postage either which I would have happily done. Amazing customer service. Thank you so very much.

Nothing.

This property saved my life. I booked another one in advance, but the owner didn’t turn up and never answered my calls nor messages. I was waiting outside for a long time on a chilly rainy day. I searched for an alternative and found this by chance. Although it is a bit far from the airport and I had to take a taxi back and forth, it was still manageable. The price is real cheap, but the room as well as the toilet is nice and neat. The staffs are also very kind and helpful. You can walk to many big shopping malls and I liked the neighbourhood, too.