The food and the room were terrific. A really nice pub in beautiful Rothbury. Lovely staff.

I was very confused about the payment as originally I booked at Genius rate at £78 .00. I received a notification 3 days before my payment was going through. But when I got to the hotel it was about £125 and apparently Ibhad not paid. This was a shock as I had to budget carefully for a 5 day trip with accommodation and meals. I paid but now feel very nervous about booking if prices are going to change without any warning or permission. This is a Booking.com mistake...not the Queen's Arms.

The Manager was away and Jaime had been left in charge. She is an asset to this hotel. She did all that she could to make our stay comfortable. The room was good and clean. The en-suite toilet seat was cracked. Jaime replaced it. There was no marmalade for our first breakfast or gluten free bread for my wife (she is coeliac). Jaime sorted that out for next breakfast. An evening dinner was enjoyable and first rate in a good dining room

The room and en-suite looked as if redecorated recently and the ensuite, very spacious, seemed new (see above re toilet seat). However there was nowhere to put anything - toilet bags. razors, and so on - except the floor. I understand that this will be rectified. Whilst not very important I feel that the absence of a phone in the room is to its detriment. My wife and I have mobiles but I do know that some folks don't. If you can't climb stairs don't go. There is no lift.

staff were friendly and informative. large room with fridge and individual cafetieres for coffee. breakfast was one of the best I have had and cooked to order. the owner called me 2 weeks before our stay to confirm they had a band playing the night we were staying and it may be loud if we wanted to change our booking. They also gave us tips on local places to eat which i thought was very helpful.

whilst it was not the fault of the venue there was a power cut about 11pm at night which went on for several hours so we ended up going to bed earlier than planned.

Very clean rooms and in a prime location.. we went to Northumberland zoo from the accommodation the next day and breakfast was included in the price which was lovely.. compliments to the chef for a banging steak not many people get it right so spot on really x

I would be nit picking to complain we got what we paid for.. my bedside light didn't work and when my son flushed the toilet the boiler went mad for two minutes.. we had a great stay so that's irrelevant really..

fantastic inn period building very clean and tidy staff are what really makes the place what it is Alan is a very helpful chap with a heart of gold makes you feel right at home and will go out of his way to accommodate your needs. food is fantastic and personally recommend the steak and ale pie it’s exceptional we stayed in a double room with our little boy and was clean tidy and comfortable our little boy was made more then welcome from staff and he really enjoyed himself

The staff first and foremost, Becky and the toung blonde lady who looked after us whilst having our evening meal were superb and I couldn’t fault them. The room was perfect and clean and comfortable with good facilities. Bar has a good range of drinks and refreshments with a good atmosphere amongst the staff and the locals who also were very welcoming! Scott the gentleman who prepared and cooked the food was also a lovely lad!!!

Absolutely nothing! I will return as we visit the area annually.

The location of the hotel is great, central and accessible. Clean and modern rooms, comfortable and quiet. The new management were very welcoming and hospitable, could not do enough for you and really wanted to ensure we had a good stay. Breakfast was included in our stay and was perfect. We will return in the future for sure.

Very friendly, helpful owners and staff. Large warm room with comfy bed. Lively bar at night. Provided de-icer next morning because our car was frozen up. Very dog friendly.

No milk in the room with the tea/coffee but there was a fridge so maybe we should have asked for a jug. However we didn't realise until the morning.

Breakfast was good. Would have liked some fruit and yogurt though.

Noise form ventilation or extractor system. Right below our room. It did go off about 11pm though,

Traditional hotel situated in the heart of the town centre. Pleasant, well appointed room. Good food service for both breakfast and dinner.

The manager admitted they were having issues with both staff retention and recruitment which is a shame. That said, this didn't diminish my experience. Oh yes, they hadn't been able to source any fresh tomatoes for breakfast as all the shops in town had run out, although that was hardly their fault!