Just want to give a big shout out to all the lovely staff, to the two lovely cleaners we met you guyse are amazing and kept the room in top notch cleanliness thank you! The hotel reception staff were very friendly and informative too :) and to the bar staff, the lady that lives on site we had such a great laugh with you thank you (im sorry didnt catch your name), The beds were so bloody comfortable if we had of stayed Ionger i think wed easily of had a bed day 🤣 Just again many thanks to you all and we shall hope to see you again when we next have a child free weekend again ;) Gemma and Dave x

Thicker or darker curtains would be great Very noisy hallway but absolutely nothing can be done about that just a warning to new guests you do hear lots of footsteps and slamming doors

It would have been great to have breakfast included in the price. Although a 10% off card was provided it was nit highlighted so therefore we did not realise we had this until departing are room, I know the responsibility here is partly our own fault though. I also believe it would have been beneficial to have been informed of entertainment on during our stay with times, and more information about meal times, etc. Moreover, key areas or places of interest for families who have never been to the area would have been helpful.

That the family room shut early. I also did not like that the lighting near the mirrors in the room was poor, and that the TV was switched off at the mains which was in a very high position meaning it was dangerous reaching to turn this on for the TV to work

Stayed in the Dunes. This was our 3rd stay. We highly recommend the Dunes for any adult travellers as it is away from the rest of the hotel and you don't get any noise from families and/or groups. The room was excellent as usual. The staff were friendly and helpful. The room and bathroom were very spacious and clean. I felt safe and secure staying here. Free parking is a big bonus. Comfortable bed.

The bathroom needs better ventilation as it smelled musty. Netflix not working on the TV (very minor issue)

Good location with short walk to beach and to Fantasy Island. Good bar with reasonably priced food of which the evening meals were okay but we waited for 1.5 hours. The drinks are expensive compared to other places. Breakfast from the bar was very good in the morning. Friendly and helpful staff.

We had booked 4 rooms and all occupants complained that you could not heat the rooms as they got cold at night. No hand wash in dispenser by sink. One bin was not emptied from previous guests. No cot in one of the rooms that we had requested though the receptionist did source one after 2 hours of checking in. Noise from outside air con unit for the pub which we did complain about and was told that it goes off when the pub closes - of which it did. Noise from other guests in corridor late at night / early hours of morning including children running up and down the corridors but this is not the hotels fault.

Beautiful rooms Clean smart TV Gorgeous shower Modern design Perfect location Loved that there was 10% off however can only be used when you have food and we wasn’t hungry so couldn’t benefit when trying to get drinks

Very cold.. we did turn the heating on manually when messing with the radiator but for some reason it just got cold again.. waking up in the morning to a freezing room wasn’t fun …

The bedroom was great how it is set up that the bedroom are in the shape of an L so you still get you’re privacy away from you’re kids. It was clean. Amazing kid’s entertainment no need to leave the venue in the evening everything you need is in the family area. Felt secure to let little ones have fun and make friends in the family area. Lots of kids games for them to win prizes. The food was very nice!

The carpet in the family area needs a look at. The carpet has stretched causing a lot of lumps which caused trip hazards. Me and husband tripped on them a few times lucky not falling but a lot of children did trip and fall on theses areas. Also in the hotel area there is no lift so if you have got a buggy you do have to climb up the stairs with it.

We arrived over an hour early,Was greeted with a smile and was very welcoming, we was able to check in sooner which was a bonus as,so more drinking time 🤟😋... Room was spacious and had all we needed...the shower was powerful which is a bonus as I love a good shower 🚿😁... Walking distance to everything u need for a good wknd away... 🍻🍻👍👍👍

Breakfast was a bit expensive when have to buy a coffee separate when should be included at early £10 for brekkie,..pint of coke for £4.10 was steep aswell but we was on a mini holiday so suppose just bein picky... 🙈🤷🏻...

The hotel was lovely great value for money every thing you needed clean friendly staff if you didn't want to venture out there was everything nearby

I didn't dislike anything really the only 1 little thing is the heating didn't cone on rill after 8 o clock in the evening this might not be a problem to alot pmof people but me and my husband really feel the cold I have raynaused syndrome and my husband has cancer we couldn't have a shower on both nights as it was so cold

ten minutes walk in to the centre . clean room lovely shower . the beds are small but was ok for me and my daughter. a couple may find it a squeeze. plenty of parking .

my only complaint was the heating . the room was cold and couldn’t turn the heating on yourself. it came on a timer . personally I like a hotel I can switch it on when I’m cold .

The room was a good size with a kingsize bed and was comfy. Also it was very clean. Free parking was a bonus. Very central to all amenities in the area. Hotel staff were very nice, friendly and helpful.

No heating on whatsoever, so it was really quite cold at night. Had to put jumpers on to go to bed in! The TV epg did not work, so therefore you have no idea of what's on, going to come on or how long it's been on. Bathroom wash basin plug was fixed so it couldn't be closed so meant having a wash or shave under a running tap which not only is difficult but it's also a waste of hot water.