The facials and back massage ladies were extremely friendly and accommodating.Thank you I liked the building and it’s surroundings plus deco

Our room was very cold. Was advised to turn off the air conditioner but it kept turning itself back on. Asked for a heater as advised by one of the managers.We phoned and it never came. Some staff were not pleasant and sometimes they ignored and this spoiled our stay.A hotel is a relaxing place and a get away from some stressful jobs etc and surely staff should try to be more welcoming. Got the impression that they are not used to seeing people of different colours in their business.My impression might be wrong but previous reviews were all positive which made us choose to book here

The location is perfect. The grounds are beautiful, especially the lakes. The breakfast and service were great. We will definitely stay here again

The lighting in the room was a bit dingy. Apart from the light at the entrance there were just 2 subdued lights by the bed and a desk lamp. There’s no lighting by the window which means that once the curtains were drawn the table and chair couldn’t be used for reading or writing

Yeh girls night away with 2 lovely clean rooms next to each other as requested with all the nice facilities you should need. Free parking on site. Comfortable bed. Tea/ coffee. Fan in room to keep you cool. Lovely indoor pool, busy jacuzzi ..however outside pool and spa facilities warrant a separate charge which is a shame ( looks nice thou). Hotel has facilities to book spa treatments ( daughter said the massage was wonderful!) . We all hired gowns. Restaurant meals at lunch and in the evening were delicious..umm… This hotel has gorgeous grounds ( check out the big carp fish from the bridge) and some indoor sports facilities. Squash court, table tennis. Play card/board games in the bar ( we did ). Big up to the staff as we found that they were all pleasant, professional and always helpfull.

Breakfast meals let’s this hotel down. This needs improvement. They do so well well with lunch and dinner so breakfast was a huge disappointment.

we had reservations first night at the restaurant. all was well, tasty. we do like to add our extras to the room at check out but everything was pay as you go. beautiful grounds to walk around. Out door terrace was lovely and we enjoyed a drink in the sun before the heavens opened up.....

only problem we had was with bed mattress it was rock hard. We requested a softer mattress or another duvet to be put on top of mattress. We received an extra duvet very quickly. I wish that decaf teabags would be supplied with all the other refreshments in the room

The breakfast was great and enjoyable ever morning of our stay. From the moment we checked in the staff were very caring and helpful throughout the stay. The room provided was of a high standard and very comfortable, unfortunately we were not able to stay in a room overlooking the lake, however the room was to a great area of the hotel and we overlooked the gardens and the golf course, this was a great location. Overall I would recommend this hotel for a relaxing stay.

Nothing bad to say, it is a great hotel which is well managed and maintained throughout.

Lovely tennis courts. Breakfast was nice. Pool was good too. The building looked lovely with a nice setting. The room was a good size and the bed was comfortable.

I thought the bathroom could have been a little cleaner. The toilet had not been flushed from a previous resident. Around the bath, things could be a little cleaner, although more like rust than dirt. The receptionist was pleasant but not terribly informative. It would be nice to have a proper coffee maker in the room rather than sachet.

Lovely friendly staff very helpful. The spa is a sensory sensation so much choice. Food was really delicious. Grounds were beautiful. Lots of sports options. Elegant venue with lots of room to relax.

Being woken up from 6am on Sunday by doors being closed loudly. Next time I will request a room at the end of the corridor.

Many facilities to use, swimming pool, amazing gym, squash and tennis, spa etc, very good choice of breakfast

Room had a broken toilet flashing handle, poor dinner menu, and the items that were in menu weren’t great taste

Very quiet. Comfortable. Great facilities. Great breakfast. Superb location.

Had to find a Receptionist as on arrival all staff were busy with Brasserie and wedding. Paths from car part porly lit. Black mould on shower screen and floor tiles under basin bathroom morrow list lots of silvering. Very very dusty bathroom. For the price, the shower goodies were minimal and poor and again for the price, room coffee etc was rubbish. Water wasn't especially hot.

Great venue and facilities. Enjoyable golf course. Pleasant, we’ll-appointed rooms. Staff are friendly and helpful.

Poor phone signal (can’t be helped it’s in the middle of the countryside), but abysmal Wi-Fi doesn’t compensate. Also Spa charges are exorbitant for what they actually provide.