I have written more extensively on TripAdvisor, but I keep coming back to Painswick, which must say it all.

I think I've reached the conclusion now that Balfour have got the business model for the Falcon all wrong. They should go and take a look at the Oak. It's packed ... every night. More specifically, the Falcon is carpeted throughout, when you have walkers coming in with their muddy boots. The carpets are stained, and will always be so. Balfour need to understand that the Falcon is a country pub, and not an upmarket hotel, and then the locals will return. If Balfour don't know how to run a country pub, they will have to bite the bullet, and sell the Falcon.

The atmosphere was noticeably more relaxed than before. I have no idea what effect my recent constructive criticism had on top management, but staff turnover seems to have stopped now, and people are much happier. Dan, the new General Manager, is settling in nicely, even if he frieked a bit last night: "I can't handle this. It's Princess this, and President that here tonight. And the place is full of spies. They're using false names, and paying in cash." And I got told off for using indelicate language in a recent article. Apparently I should not talk about willies being "sliced off." They are "surgically removed." Never mind. They put me in Room 11 this time, which is a lovely big room in the Coach House. I must be doing something right. I'll be back soon...

Nothing.

I arrived early, and already there were log fires blazing in the library and restaurant. They upgraded me to Room 11 in the Coach House, which is massive, and has exposed beams and rafters, as well as dado boarding all round, a beautiful Edwardian fireplace, a large walk-in shower, and a megacomfy bed. Lauren's new broom is having an effect, and I noticed the improvements to the menu, especially the veggie options. In previous reviews I have commented on the deafening silence in Painswick. But the Coach House really is something else. I spent much of yesterday sketching in my room, and being just blown away by the tranquility of the place.

Not much. Hence the high rating. But a couple of things really need sorting: 1. That front door closure still isn't fixed, so the menus fly everywhere whenever there's a gust of wind. 2. I really enjoy sitting in those winged armchairs by the bar, but sometimes the disinfectant smell from the gents' toilet is overpowering.

The room while adequate was nothing special and certainly not a £127.00 a night room without breakfast. If breakfast was added it would have pushed the cost to the £155.00 a night which would have overpriced. Staff were very friendly but service for the evening meal we booked for they seemed rushed off their feet without enough staff to cater for the amount of people in the pub. Food was good when it arrived. Overall, nice place, friendly staff,clean rooms, and good breakfast but not what I would call value for money.

Overpriced.

Travelling on my own is sometimes a little dull, but the Falcon is a very friendly place to stay with nice staff, excellent food and a cosy feel. My room had a super comfy bed and a nice selection of pillows. The evening meal was superb, and mid-week this was a very relaxing place to spend an evening. Breakfast was included with my room and that was lovely too. I would definitely stay again.

The Falcon is in a lovely part of the country and, if I had to be ultra picky, my room didn't have a view (not that I asked for one), so I went for a walk around the village instead. I can't fault this place; I'm very impressed.

Conveniently situated in the middle of the village overlooking the churchyard. Private parking was a real bonus. We booked a suite so had a good size room with a huge and exceptionally comfortable bed. Bathroom had bath with rain shower over. Had a great night sleep!

The lock on the door seemed insecure and looked as if it had been forced. We went elsewhere to eat as were told there was a large Christmas group coming in so we’d have to eat early or late (though there was never any sign of it) Breakfast was poor quality - rock hard sourdough toast, no fresh fruit and under cooked eggs!!

We stayed here over Christmas and had a really lovely time. The location is stunning, right opposite the beautiful church yard in gorgeous Painswick. The staff were very friendly and we loved the added touches like a glass of Bucks Fizz as we arrived downstairs on Christmas morning. The food was great too.

The road it's on is a little busy, though cars do slow down while passing through the village. Worth bringing ear plugs if you are a very light sleeper which I am but this really wasn't a major problem even with the window open. We had a really gorgeous stay.

Lovely bright large room overlooking the Church and the Churchyard. The hotel has a good position in the town and therefore easy to find. Very good parking facilities as well.

We found the evening meal OK but a little disappointing overall. Cheese and biscuits at £15 is just too expensive when compared with the other pudding offerings. The fried breakfast was OK too but if you didn't want that or one of the egg offerings the only alternative was a packet of cereal. Economics may dictate that a full continental breakfast is not offered but a couple of croissants and some accompanying jam would have gone done well as an alternative.

I was disappointed in the breakfast, the quality of the food was excellent but there were inconsistences in the service. First morning I was shown to my table but not informed about the buffet table to get juice or cereal, and I had to ask for my toast even thought it was part of the breakfast order. The second day was better and we were given details etc, but the service was slow due to only one member of staff serving, she was fantastic and got around to everyone and cleared the tables on her own.

When we came back in the afternoon on the first day the room was not made up, it was now 4pm and we wanted to get ready to go out for the evening. We wanted to have a coffee before getting ready but could not find any pods in our room. On closure inspection I found that the coffee machine had not been cleaned from the last occupants when the room was cleared the day before. When I went down and asked I was told it would be sorted as the room made up as they were behind, I told them they needed to wait now as we needed to shower and change, but again staff shortages as the general manager came up and sorted the coffee machine etc.

The staff were careful that our room was not contaminated by dogs and had had a deep clean. We had an exceptionally lovely room very clean and extremely quiet

There was a day bed but no single chairs to put shoes on by the door. I was appalled that there was no itemised bill for food and drinks. The days consumption was listed as WET and DRY. This is open to abuse. We were charged nearly £15 for breakfast not the £10 listed in Booking.com and £10 for a crude sandwich to eat out The hotel has no dog free rooms