A wonderful setting directly on the seafront. It was a mild Christmas with wonderful sunrises and sunsets - a walk along the beach on Christmas day was a lovely experience! The breakfast each day offered a variety of options and the staff are very friendly and helpful. The bar is great to sit and relax to unwind, with a great food menu which we sampled once!

We were only able to order breakfast from the a la carte on one morning for the whole of our stay, the rest of the time it was a buffet style option which we expected on Christmas and Boxing Day, but not for the remainder of the week.

Location was perfect, the staff were exceptional especially Ian on Reception and the young gentleman on breakfast duty Sunday 3/11/24 we changed our twin room as it faced back of hotel and room was a bit tired, we was informed that they are going to upgrade all rooms. We paid for upgrade and got a fabulous room with sea view, room was large nicely done, big queen sized bed so big enough to share with my cousin, bathroom was big had both bath and separate shower, breakfast was good

Wasn’t informed before stay that they was upgrading breakfast room, but we was out all day so really didn’t bother us and Sunday it was finished so we could use it, didn’t really like the twin bedroom as it was looking tired so we paid to upgrade, wow.. In the sea view room, my thoughts would be it could do with new carpet and for me I think the mattress is ready for replacing as I could feel something sticking in on my hip, apart from that fantastic

staff , great, location great. View from my sea view room great until blocked by truck , and transit vans. Bed comfy good quality clean line, ( pillows far too soft for me , but, appreciate you can’t please everyone!! ) quality toiletries a lot of thought ,gone into refurb ok a very old building , lots of up and down stairs, to get to room, but-lift available, and staff offered to help me with luggage. Had dinner in restaurant on 1st night, delicious, and service great, drinks very reasonably. Priced . Second night Tried Italian resuturant on site fabulous and again very well priced Ok it’s a very old building, a bit of noise, from plumbing , but, it’s a hotel, 🤷‍♂️people are up and about at 6 in the morning, so and we all want a power shower!! No noise from corridors, or neighbouring rooms,

My stay was spoilt by the huge vans, and commercial vehicles, blocking “the sea view” I had paid for, however I did have a chance to discuss with management and was told , it would be escalated, up the chain. Not heard back yet. and feel I should have been given some discount, not the cheapest place to stay, and it was a treat. In all fairness there are signs on the wall asking commercial vehicles to use other car parks,may be this area needs to be addressed. Breakfast , good lots of choice, a bit cold . Contractors working I. Area do some disturbance .

Price for room only was very good but breakfast & beer prices were very high. Plenty of free parking spaces when we stayed in February but unsure if sufficient at peak season. Staff helpful & up to Best Western standards. Ate locally for evening meal & reasonable selection of restaurants within walking distance. Hotel is on the seafront but our room was on the side.

Twin bed room. One bed sounded like it was going to break under my husband when he moved and the other the mattress had exposed springs so extremely uncomfortable and required covering with some padding to ease the pain on my hip joints. Reported to reception in the morning. Window looked out on brick wall 3 feet away, better to not have a window! Food & drinks very expensive for location.

The staff were super helpful and friendly it makes a real difference to the stay so thank you to all the staff we came in contact with on our stay. The hotel decor was quite modern and tastefully done. The stay overall was good value for money.

The only complaint was sadly the bedroom, we were allocated a room to the back of the hotel and only had a small window onto a fire exit so not a great out look and it was very hot due to poor ventilation. It was a little cramped and the bed not very comfortable. I think the mattress needed replacement. The shower screen leaked all over the floor when showering and a few floor tiles were cracked so a couple little things need sorting.

Beautiful place, amazing bar with great views out to sea. The Room was super clean and comfy and the water pressure in the shower was phenomenal. The food served in the Poetic license bar was absolutely delicious, the cakes in Let there be crumbs we to die for and the bar and restaurant staff were super friendly and so helpful. Every member of staff we spoke too was so helpful and looked to enjoy their jobs. The location of the hotel was super relaxed, we stayed for 3 nights and felt so chilled the whole stay. Plenty of parking round the back of the hotel. We'll definitely return in the future. Can't recommend The Roker hotel enough.

There wasn't anything we didn't like.

Location was excellent and free parking a bonus. Dinner and breakfast in the restaurant was also excellent. Very friendly and helpful staff. I would recommend staying at Roker Hotel.

I wouldn't recommend room 137, it was located down 35 steps in the depths of the hotel,along several long corridors and through four doors, with no lift! It had a very noisy drain pipe running down beside the headboard from the rooms above and the view from the window was of the wheels of cars on the carpark. Apart from the position of the room it was clean and comfortable.

Sea view, bar & eating facilities

Squeaky bed everytime moved

Loved the location of the hotel - right on the seafront (and we were lucky to have good weather) so easy for a stroll along the beach. Staff at front desk were friendly and staff in the bar were super quick to get you served. Very clean and well kept room (also appreciated being able to get things like iPlayer etc through the tv). Bathroom is huge!

Cleaners stood having a chat right outside your door early in the morning for about 10 minutes when you clearly had a sign on the door saying just snoozing. I know they have a job to do but need to remember some guests are still in bed! Rooms are quite tight size wise too.

The room offered us a great view of the seafront. The bed was very comfortable, and there was ample storage space for our clothes etc. Breakfast was wonderful with a large choice of English breakfast and Continental breakfast items. Dinner with an allowance of £30 per person per day was mostly very nice, indeed on our wedding anniversary at the hotel, we were able to include a bottle of Moet Chandon for just £21 by using up our unused allowance for that day. Location was brilliant, as we were close to the Seaburn beach area, which is very nice with a couple of welcoming public houses and fish and chip restaurants.. On our return home, I found that I'd left a couple of toothbrush chargers and a hat in the room. A quick phone call to the reception, and the girl who answered arranged to have them returned to me by recorded delivery, the parcel arrived the following day. I was most impressed.

The noise outside in the evenings when people were congregating for wedding celebrations etc. was a little off putting, but although there were a lot of very drunk people there, nothing nasty happened, and all was quiet by the time we went to bed. The triple cooked chips were VERY overcooked in the second part of our week, but not so much they spoiled my enjoyment of the meals.