Nice clean room. Very friendly helpful staff. Good central location

The room was too hot. Had to open a window. This caused noise, which was no fault of the Hotel. Thanks to storm babette the area was flooded and their were pumps in use in the streets below.

Friendly welcome. Well appointed room, which had recently been refurbished and had a lovely view of the river. Bed very comfortable with good quality white cotton bed linen. We met a group of friends in the evening for a meal in the restaurant - service was excellent and food 'good pub grub'.

Refurbished, beautiful bathroom with excellent shower but no extractor fan. and towel rail which we couldn't turn up to improve the heating. Fear that the newly decorated walls will soon deteriorate.

Were directed to the top of the building and delighted to find we had not only a sizeable double bedroom but an extra surprise of a second room with settee and tv, plus a spacious bathroom and all 3 rooms with a lovely view over the River Severn. Very comfortable thank you, The staff were very helpful and friendly, and welcomed our dog too. We parked some way away in a public car park, but moved the car late afternoon when space became available for overnight parking outside the hotel. Nice walks from the Swan along the river bank, through to the fields, and close to all shops and restaurants in the great little town of Upton.

Nothing. All good

Super friendly and helpful staff. I believe there's only 6 rooms at the hotel. But the staff showed us to our room and were very helpful and went the extra mile. Quirky Hotel, exposed beams and very picturesque. We ate dinner in the bar/terraced area, which was lovely, and very good value for money too. Dog friendly as well, which is great.

Nothing to complain about but just to say I wouldn't recommend this hotel for anyone with mobility issues, as the staircases would not be practically for you

Lovely room, not big but comfortable and quiet. Nice pub for evening meal. Lovely location by the river, river view from bedroom.

No car park, and on street parking was busy, so initially had to park a couple of hundred yards away. Receptionist said her and others finish work at 4.30 and they were parked outside, so was able to move car into one of their spaces.

Friendly, helpful staff. Location excellent for the 3 counties showground. Evening food excellent in quality and value for money.

Alas, no breakfast early on a Sunday (before 9am), but understandable. Fortunately, able to visit local supermarkets to work around it. A very old building so understandably uneven floors etc, part of its charm, but the head of the bed was slightly higher than the foot so woke up with indigestion. Would be good to have a shower as well as bath.

We had a room with a lovely view of the River Severn. It was a really large room. The bathroom was clean, the shower hot and powerful. The new owner is a really helpful, nice man and his staff were friendly and efficient. We ate there the night we stayed and the lamb shank was perfect!

Although we managed to get a parking space, it was awkward to get out of and I can imagine "in season" the parking at this pub/hotel could be very tricky.

A good location by the river, friendly staff, good food and facilities, comfortable, clean, tidy and good value for money. No problem parking close by and some lovely walks in the area.

It would have been good to have been told that the room would not be serviced with us staying two nights, I can fully appreciate the problems around staffing currently and it was not a significant issue, but had we known we would have made our own bed in the morning, rinsed out tea mugs etc. Not a complaint, simply a comment. The shower in our room was adequate but rather small, again not a complaint, but anybody with rather more robust construction may have had some issues.

Location, Location, Location. A great night out visiting local hostelries all within meters of the Swan. Had an excellent sirloin at the Swan, however avoid the Nachos starter, made with processed cheese slices, really disappointing, they know they could have done better. However I would certainly stay here again, just avoid the Nachos!

Limited parking, you have to be lucky to get a space, but I got one.

The Swan was exceptional value for money in a stunning riverside location in this charming location. The staff were incredibly welcoming, the food was lovely and reasonably priced. The room with a river view was clean and very comfortable with a luxury feel ensuite.

Nothing - no car park but the staff gave up their roadside parking for me.