The location was wonderful, the staff were very friendly and professional, the room was excellent - very comfortable, clean and a great size. The food (dinner and breakfast), beer and wine were all top notch, in fact it's hard to mark it down on any aspect.

There was naturally some noise from the bar, which was directly under our room, but it wasn't too loud and stopped around 22:30.

Wonderful, truly historical hotel - Built in the Year1450 no less - filled with genuine features by the bucketful... If you love oak beams, leaded windows and "real Old English " vibes ? Look no further. Warm, welcoming staff, great quality local produce for breakfast and good selection of ales in the bar. Wells is obviously a tourist destination, and that was reflected in the variety of nationalities in the hotel. For the film buffs amongst you, it features heavily in the classic Brit comedy, "Hot Fuzz " where "The Crown at Wells" becomes... "The Crown at Standford " ! Staff in the real location know quotable lines from the film.. marvelous !!

on site Parking at the hotel is a little limited - which, to be fair, the hotel pointed out to me when I booked. There is, However a Council run car park at the bus station, about 8 minutes stroll away ( that the hotel staff directed me to, complete with a very good printed map) which is free from 18.00 until 09.00 the next day - Tip : if you pay for 2 or three hours at the end of the day, the ticket machine takes the free night time period into account, and rolls your payment over... I paid £1.80 late in the afternoon I arrived and was good in the carpark until 10.58 the next day, so nice late breakfast and couple of hours extra Zzzzzz.

The food was excellent and the staff were all very friendly and helpful. Also, the location couldn't be better - the hotel is right in the heart of this beautiful old town, only one minute's walk from the magnificent 12th century Cathedral and Bishops Palace.

My room, (No 15) on the top floor, was quite dark and would benefit from having another table lamp. The car park at the rear of the property is limited to seven modern day cars. Whilst this is understandable given that the building dates back to medieval times, the instructions of how to find, operate and walk back from the nearest municipal car park need to be much clearer especially as it still requires one to have a mountain of pound coins and has a strict limit of three hours from 0900hrs.

The hotel is right in the centre of town and conveniently located near Wells Cathedral and the shops of the city. The staff are genuinely concerned about your comfort and are very helpful and friendly. We had a dinner in The Crown pub which was outstanding and well priced for the filling meal received. We also had the hotel breakfast booked with our room which was both delicious and filling, again with plenty on the plate and great portion sizes. Our room was cosy, warm and quiet, very well designed and with all the amenities you would expect.

I'm really nit picking here but the only thing that got to me was the wonky toilet seat in our en-suite shower room.

The location couldn't be better - right in the centre of the city and, as I arrived by bus, very easy to find. The room was larger than I expected for a single, but was quiet, cosy only some of the decor needs a bit of attention. The bed was very comfy and warm, but a shorter person or someone with mobility challenges, would have found the height a bit tricky. A small step/box would help, I was fine. At breakfast, I was satisfied, only I wasn't offered tea nor was it freely available. The selection should have been wider for a 4* hotel.

Nothing really, just a few changes (see above). I had a lovely time.

Beautiful olde worlde charm, centrally located and full of character. The four poster bed in the single room was a particular treat, as usually the single room in a hotel is the Cinderella option. Staff were very helpful and friendly.

WiFi was available in the bar but not in the bedrooms, which was irritating as I couldn't work. In the single room the sink was cracked and the taps don't extend far enough out from the back of the sink. The water pressure is also poor, so washing your hands means squeezing them under a trickle of water with limited room to wash them properly. The kettle has to either be put on the floor to be plugged in or the table has to be moved to block the shower room door. A USB port would be a good addition or at least a socket that's not at floor level under a table. Minor irritations though and very much first world problems!

The hotel was and fine all the staff were very polite and very helpful to me the breakfast was good but would of excepted a little bit more for the money that I paid the room was fine and the bed very comfortable for me but a little small for one person I think but on the hole I would give it 90%out of 100%. You must go to see the Cathedral unbelievable. The food that you can get in the bar is excellent but on the hole can't complain very pleased with my experience and I would go back again without hesitation and would recommend the hotel to anybody who is going to go to WELLS in Somerset.

Car park very small if you have a larger car and first there first served. If you go there on a Tuesday and you are leaving on a Wednesday they have a market which is right outside the hotel and can be a bit tricky getting out if your leaving on that day.

A really charming place to stay. I loved the historic charm of the hotel and the central location to the town. The staff were all really friendly and helpful. The room had everything I needed and I felt very comfortable and at home. Breakfast was good and there was even a hotel cat that comes to say hello!

The only negative thing was the small carpark. When I tried to leave another customer had parked a large 4*4 too close to the exit so it was impossible to get out on my own. Fortunately a tradesmen working at the hotel helped guide me out very very slowly.

IT'S AN OLDE WORLDE HOTEL SITUATED RIGHT IN THE HEART OF WELLS. LOCATION WISE IT COULDN'T BE BETTER. THE ROOMS ARE A LITTLE TIRED, BUT CLEAN & COMFORTABLE. THE FURNITURE IS ALL ANTIQUE TO SUIT THE BUILDING. THE BUILDING COULD DO WITH SOME RENOVATION, BUT DID NOT DETER FROM THE STAY.

BEING TOLD THAT THE RESTAURANT HAD CLOSED AT SIX O'CLOCK BECAUSE THEY'D SUPPOSEDLY RAN OUT OF FOOD. WE WERE TOLD THERE WERE OTHER EATERIES AVAILABLE IN THE TOWN! IT DIDN'T GET MUCH BETTER THE SECOND NIGHT AS HALF THE ITEMS ON THE RESTAURANT MENU WERE NOT AVAILABLE. WHAT FOOD WE DID HAVE WAS VERY GOOD AND VALUE FOR MONEY!

The bed was extremely comfortable and the room very large and spacious. Breakfast had plenty to offer, the only thing I would add is fresh orange juice rather than squash.... Location was excellent!

The shower had no oomph unfortunately and was quite poor but it is an old building so this is to be expected. This is the only reason why facilities was marked low as it is preference to have a nice powerful shower. Also on Saturday there was live music somewhere so this could be heard quite clearly from the room but it did stop at pub closing