I really liked the independent vibe of the place, especially the bar area. Full of character and a relaxed atmosphere. Staff helpful and friendly. Good drinks offering. Room no.10 was cosy, clean and quiet. Location couldn't of been better for us.

Definitely a work in progress. The bathroom was in need of a full refurb, but simple things like replacing the tatty toilet seat would immediately help. The bedside lights weren't working because of an electrical problem, but we managed without. I did enquire with the landlord and he said an electrician was booked. Housekeeping didn't come in on the second day, so leaving a sponge and dishsoap for washing the mugs up would be an idea. Our room was off the courtyard up steep steps, I liked the position, but if you have young children or limited mobility you may want to consider this.

The location more or less opposite the Cathedral in the most historic part of the town was very good and it was quick and easy to walk to all the sights and town centre facilities. The bed and bedding were clean, fresh and comfortable. The staff were warm, friendly, helpful and welcoming. There is regular live entertainment in the pub garden which is popular with locals and an added bonus for guests.

We dislike continental breakfasts and had been expecting a full English breakfast option included with the price, so that was disappointing. Currently, this option is only available some days of the week. We went out for breakfast instead nearby. Car parking is not available at the hotel so be prepared to walk there from public parking areas which are up to 5 mins from the hotel.

Fabulous location Room has everything you need and was quite pleasant for a few nights away & for the price we paid it was quite good value for money.

The bar/restaurant wasn't open the Monday and Tuesday we were there which was disappointing & it was basically see to yourself to check in which I think it quite poor .. this has put me off staying again ..a more personal touch would have been better .. but I suppose this reflects in the price .. the 1 member of staff we saw on the Tuesday morning was very helpful and made sure we had what we needed in the room but we only saw him by chance when we were on our way out in the morning

Excellent location, right in the centre of Wells, very close to the bus station too. It is a beautiful building. The breakfast was incredible, really good selection to chose from.

To be honest it was completely my fault. I read that all the double rooms can separate into twin beds so I didn't request it, just assume it. When we went to the room it was not possible to separate the beds. My friend and I have to sleep in the same bed, quite small for a double bed. The room was comfortable but very small. The hotel was full booked so we couldn't change rooms. Remember to tell the hotel that you want twin beds :)

Bar/reception area was nice & friendly. There was live music when I arrived & a good atmosphere. Staff willingly stored my luggage for me pre-check in. My room in easy reach

Bathroom fans were noisy. Fan in Guests room next door to mine was buzzing through the wall for 30+ minutes late at night. I went & asked them to turn it off & they apologised & obliged. They didn't realise that when the bathroom light was on the fan was active. It might be beneficial to post notices about switching off the lights/fans in the bathrooms for guests

The room was a decent size and came with a super king-size bed. Both the bedroom and en-suite bathroom were neat, tidy and clean. The bar area downstairs was also lovely and had live music the evening we stayed, but you could not hear it from the room. The food menu was also very good. The staff member we met on checking in was friendly and efficient and overall we were very happy with our stay. The White Hart is also situated directly across from the Cathedral and just a short walk from all the shops etc. I would definitely stay here again.

The hotel is under new owners and management. Ignore previous moans and groans and go and see for yourselves. Still work going on but did not interfere with our stay. The management and staff were amazing. Most welcoming and helpful. Room was very clean, with new carpet. Bedding and towels class. Bar was a beer drinkers heaven. Never had so much choice of amazing ales. Two minute walk to the Centre and Cathedral. We will return. If you are looking for a comfortable, homely place to stay in Wells please give this place a try.

Xx

When I first arrived, I feared that I would hear the pubs guests at night, but honestly didn't hear them at all! Slept like a baby that night. Room very cosy albeit small. I would stay again. And the breakfast was yummy, perfect size for me. Staff super friendly and welcoming, just what you need after a long day of travel.

Room was on the small side, but it was a good room!

Opposite the Wells Cathedral and in the heart of the Hot Fuzz film locations - what more could we ask for? Welcoming staff secured our bikes in a locked function room - and they were not the only bikes there - we shared a table that night with other LEJOG cyclists. The room was good, the bathroom had a bathtub for a soak after riding, excellent water pressure and a shower. The Full English Breakfast fuelled of next cycling stage to Chippenham.

Location is excellent, directly opposite the Cathedral and walking distance to the beautiful town. We loved the quaint feel and the history of the building. There was an issue with no water on our second night but we improvised with the kettle and cold water. There was excellent and prompt communication from the hotel regarding a 50% refund for that night which I believe has been done through booking.com so I’m hoping booking.com sends on the refund and I don’t have to go hunting or emailing looking for it.

Few little issues, the heater wasn’t working in our room, just a simple job that may have been over looked by staff, staff provided us with an extra duvet . Regardless of these little issues I definitely would stay here again and would recommend it.