Beautiful to look at and set in nice maintained gardens. Just lovely. Easy to find way around, check in and it met all my needs. Spotlessly clean and immaculate. Tastefully decorated. I loved the bathrobe and slippers provided, which were soft and comfy. Details of how you could buy one if you wanted. The staff were always very friendly and helpful.

As a single, I had a ‘snug’ room, double bed , tv and hanging space. The ironing board, hairdryer in a bag and iron, were hanging or amongst the hangars , I could see why literally no room for much else . The en-suite was very compact too, a large person would struggle I feel to sit on loo properly, as it was so close to hand basin. I thought that breakfasts were a little overpriced, you could have silver service in dining room or delivered to your room. It was more ‘fancy’ than honest, which I would have preferred. My air conditioning also wasn’t working properly on the first night, it was freezing in my room and warmer outside in the corridor. I had to ring reception and a lady came and fiddled with it and eventually got it working.

It was just a short walk from the centre of York, but in a v quiet location. Easy to get to after a long trip. I loved the decor of both the rooms and the communal areas, the beds were comfy and the shower was fab.

We didn’t have breakfast here as it was an additional £16, which seemed expensive, especially after we upgraded our room to a slightly larger one, plus having to pay for parking.

The location, rooms and staff were all great.

A very minor issue was having to book for breakfast. Having said that after we left Middletons we stayed at a 5* hotel in Oxford. That hotel had a pretty awfully help yourself buffet this really made me miss the quality breakfast at Middletons.So please don't alter your breakfast booking system. Also the lady in charge of the restaurant was brilliant. OK I remember on bad thing, you had lots of games in the bar area for rainy days Please get some more pieces for your backgammon set it's missing a lot . As I said at the beginning, if that's the worst thing I can think of, you are doing a great job.

Super charming architecture and decor, delicious breakfast and lots of dishes to choose from, Afternoon Tea experience was delightful, enjoyed tapas dinner in a window-lined dining room, the room was spacious, staff assisted with laundry service that was delivered back to our room within 24 hours for a reasonable price, the grounds are kept pristine, the neighborhood felt safe and was quiet for the most part

A/C unit in the room was very loud and disrupted our sleep both nights, the shower/tub design is awful- the tub is deep and there is no handlebar to safely step out and the swinging glass shower door only covers half of the area which led to a very wet bathroom floor, the bed was big, but left us with back aches. The lighting is the room could be improved as the bulbs used in the bedside lamps became warm with use. We would have appreciated hair conditioner with the toiletries. The location is across the river from the historic neighborhoods of York and about a 15 - to 20-minute walk to get to the touristy areas.

Location was great shirt walk to city centre. Great choice of breakfast and prompt service. Room spacious with good facilities. Lovely toiletries.

Lighting on path poor especially for someone with a disability and poor sight. Make sure car park barrier is working. Had to ring to get it released! Was disappointed with selection of evening menu.

We've stayed at this hotel a few times now and we've always enjoyed our stay. Staff are very helpful and professional, location is perfect for us. Rooms are clean and spacious and comfortable. We love the old quirky feel of the place and I love all the little history details in the hotel. And the gardens are beautiful. We ate breakfast for the first time at the hotel this time and loved the variety of continental breakfast and the cooked breakfast was tasty , staff were pleasant and attentive. Will definitely return as it's a special place to us.

This time tho we were a little disappointed as our room wasn't cleaned or restocked whilst we were out during the day. We needed a change of towels and restock on the tea tray station I had to go down to reception and request these. Which was sorted quickly, But there was a huge party that came into the hotel so we thought the staff was extremely busy dealing with them so we took an understanding approach on this small detail.

Really comfy bed and good-sized room. Lovely lounge/bar area with friendly staff. Delicious breakfast with lots to choose from.

Our bathroom was very damp and there was some black mould on the walls. It didn’t affect our one night stay but should probably be looked at. At breakfast we weren’t offered any toast, but every other table was, and my partners order was slightly wrong / not quite as asked - we didn’t bother mentioning anything at the time as he wasn’t that hungry, but make sure you’re explicit when ordering and receiving !

Beautiful stay in a lovely cosy room. Hotel is peaceful and in a very convenient location to walk into the city. Staff were lovely and friendly and happy to help with requests. Had a boutique feel to the room. Overall, we really enjoyed our stay.

Some elements of housekeeping were a bit lacking, we had some dirty cups left in room from previous guests and marks on dressing gown etc. Beds were quite firm. Breakfast was overpriced if not included in room rate. Selection was small and half a muffin for an eggs florentine seems very stingy for £17, so we only had breakfast one day and made other arrangements for the rest of our stay. But ingredients were good quality.

Room was vast! Well appointed, plenty of tea, coffee etc. Reception and kitchen staff very helpful regarding my food intolerance. Huge choice of breakfast items including fresh fruit. Good location within the city walls and a short step from the river. York is such a beautiful city and ideal for exploring by foot, as well as the tourist bus.

Dinner was disappointing - tapas were tiny and it was overpriced for what we had. At the weekend, there was a very long wait for cooked breakfasts. We told the manager, who seemed intent on fixing it.

The staff are so friendly and attentive and the facilities are exceptional. There's a restaurant and bar as well as free luggage drop off, which you usually have to pay extra for. The hotel itself is very clean and very well decorated, which makes it unique, exceeding my expecatations. The location is also very close to the centre and the appearance of the hotel itself exceeded my expectations.

The shower was very small and I struggled to move around in it to wash hair etc.