Position. Good room and beds.

Large bus groups seem to have priority at breakfast. Poor selection of non cooked items eg. fruit, cereal, etc , almost non existent when private guests were allotted late times Bathroom cleaning could have been better with water from shower not being cleaned up. ‘Toiletries’ non existent

We liked the location, the parking,which was charged, but a lot cheaper than other city centre hotels. The staff were all very friendly and helpful, the hotel and rooms clean, I found the bed and pillows were comfy. They provide a very good breakfast and the evening meal ,we had on the night we ate in, was really good. There's a nice little bar and a lounge looking over the river, very nice outlook.All in all a really pleasant stay.

Small niggle the seats in the lounge weren't very comfy but that doesn't detract from a very nice hotel.

Great location. Staff welcoming. We had a nice room.I love that the windows open as I hate air conditioning. Great to have a bath as I walk a lot and like a relaxing bath after. Room temperature was fine. Pleased that the menu changed daily so we ate in the restaurant all three nights. Also I requested natural yogurt at breakfast and it wasn't a problem. Liked the book swap cupboard. Nice idea. The lounge overlooking the River was a lovely place to sit and relax.

Found the pillows uncomfortable at first. Bit hard for me. However I requested an extra one and it seemed softer. I do have joint problems though so I'm really just used to my configuration at home.

The location of this hotel is really lovely, on the river, at one end of the city. The hotel is cosy, clean and in good decorative order. There are some very friendly and welcoming staff. The assistant manager is extremely professional and helpful.

Our initial welcome was very underwhelming but we did receive a phone call, after departure, from the receptionist to apologise for her manner, which was nice. The young members of restaurant/bar staff are in need of a lot of customer service training. We were very unhappy with the service we received on our first night dinner and first morning breakfast. The second and third morning breakfasts were a delight, as there were 2 very competent restaurant staff working. We requested a quiet room but our door opened onto the corridor to the restaurant/bar. Probably the noisiest room in the whole hotel!

We ended up in this hotel at the very last moment because the hotel we had booked offered us a suffocating room at the basement, awful even if you are not claustrophobic (it's Judges Court in case you are interested). So we had to take whatever was available. We found The Queen's was available and called them to be sure. They said there was a room available for our dates and even advised us to book it on booking.com because we would find it cheaper there! The room was very spacious, on the 3rd floor, clean and super convenient. The location is great (I guess even better if you get a room looking at the river) and the staff super helpful and nice. Would definitely come back!

nothing, all was great

The room was lovely, comfortable and clean.

The buffet breakfast was very basic with only tinned peaches apart from Sunday then there was a fresh fruit salad and fresh melon and only fruit yogurt to eat with the fruit instead of natural. The scrambled egg was lovely on Sunday but hard on the Saturday. My friend is vegan and felt that there should have been a larger notice saying about the vegan porridge near the fruit and croissants instead of at the station where the eggs and bacon were being served. These are only observations as we had a lovely time but just thought for the price the quality of the breakfast could have been better.

The Queens if perfect for touring York, a short walk across the bridge and you're in the middle of York has to offer.

We were upgraded to a river side room, there are several pubs across the river which were very noisy until the wee hours. For American the advertised "king" bed is actually a Queen sized bed

Spacious room and comfortable bed. Its great to have the option of either a bath or shower, and the water pressure is really good for either. There is a good selection of food at breakfast too served buffet style. The food could be a little hotter but that's a personal preference. The coffee at breakfast is good too. It's filter coffee and a good strength which I like as I like my black coffee quite strong. In the evening the hotel bar has a nice view over the river.

Coffee selection in the room isn't great, but if you don't mind instant Nescafé it's acceptable. The tea in room is Yorkshire tea which I do like.

We had a fabulous 4 night stay over Christmas at this wonderful hotel situated right in the heart of York City, adjacent to the River Ouse and Bridge Street crossing the river into the city centre. It has a small underground car park (£18 per night, pre-booking is essential). The hotel is very clean, appears to have been recently refurbished. Our room was a Superior Double with River View which was excellent, very comfortable, spacious and had everything we needed. The bathroom was dated but okay to use. The staff were very friendly and helpful. Breakfast was excellent, we had the cooked breakfast every morning which was delicious and plentiful. The bar area overlooked the river and city centre, plenty of seating although the bar could have been better stocked, especially with spirits – short on choice and quantity.

Better stocked bar. Bathroom in need of renovation. That's It.

The hotel is in an excellent location with scenic views. Only a short walk to the city centre and boat rides on the river. The staff are very friendly and professional who go out of their way to make your stay comfortable. The rooms are clean and accommodating hardly any noise pollution from other areas. Furthermore, the rooms with views of the river are excellent.

Could do with more pillows of better standard to each bed for comfort. Also we booked a 7pm sitting for the Christmas day buffet but when we were seated most guests had eaten and it felt like there wasn't much food left which wasn't being replenished. Hardly worth the price.