Beautiful hotel in central York. Excellent service. We had a double room in Roman House (the newer side of the building). The room was immaculate and quiet with lovely views of the city. The spa left a little to be desired but we had left a spa hotel the day prior so it was hard not to compare. But the spa area is small with only a pool, small jacuzzi and small sauna and steam room. You can book this in 1-hour slots which is more than sufficient time. A lovely bonus to an overnight stay but wouldn’t warrant a spa “day” or using this hotel for that sole purpose. We stayed for new year but did not partake in the hotel’s new year gala events, it didn’t disturb us however either. Excellent service but very pricey. Worth is for a special occasion (in this case a short city break immediately following our rural wedding).

From the moment we arrived we received exceptional service. The building and its facilities are everything you would expect given the proud name it boasts. The cleanliness of the rooms, the attention to detail is outstanding but it is the staff that really makes the stay memorable. Every individual member of the team are warm friendly and welcoming. We thoroughly enjoyed our stay and cannot wait to come back again.

The only thing that had an impact on our stay was the lack of opening windows in the room. We love to have fresh air and the air conditioning really dried our eyes. Next time we’ll check prior to booking

Location, staff lovely, beautiful superior room in the new wing. Spacious with large , comfortable twin beds. Very well placed. The pool ad spa well designed and peaceful and the gym small but well equipped.

No internet. This was reported and not fixed. Another room offered the following day but on moving(into old building) it felt like a downgrade. Small stained sagging beds with tired chipped furniture. We decided to do without the internet and return to original room. Yet another room offered but as we were only there 3 days Couldn’t face wasted time of packing/unpacking again! It was a nuisance and very inconvenient . We were not offered any compensation other than apologies. We did not want to upset ourselves further by making even more noise about the issue. They did not even wave our small bar bill! For a 5 star hotel would expect better facilities, internet, tv upgrades, Netflix/ film access etc

My husband and I had an absolutely delightful stay at this hotel. The staff went above and beyond to make sure every need was met. We were offered an upgrade for only 20 pounds extra and it was worth it. The new room had a view to the city. The staff's warmth and professionalism truly made us feel welcome and cared for throughout our stay. They have recommendations regarding brunch places to go and also offered directions and a key with a map. The Grand York itself is also a gem—the decor is both elegant and charming, with each detail thoughtfully curated to create a luxurious ambiance. The architecture is stunning, effortlessly blending classic design with modern comforts. Every corner of the hotel is a visual treat that adds to the overall experience. They had live music playing at night and the breakfast was delicious, I would say is a must to have when staying here.

The rooms were fabulous, really large, plenty of room for a good restful stay. Breakfast was as expected of such a good hotel, plenty of choice. Location was spot on, close to everything. All staff, without exception were very welcoming and friendly.

The only thing, I did find frustrating was the lack of lounge space, particularly if you were in a party of four or more, lots of two seater set ups but very limited larger groups. I felt that there could have been more space for lounge areas, considering the size of the hotel. We struggled to find seating for a drink in the evening, which was sad, considering the lounges did look lovely and inviting.

I stayed here for a few nights recently and found it was very conveniently located for train station and the local tourist sites. Most of the staff were friendly and helpful, and I enjoyed using the spa facilities as well. The room was, for the most part, comfortable and clean, and the food was good.

I wish there was a small window to open for some fresh air, as the room did get a bit stuffy. Although I enjoyed using the spa, the day I used the jacuzzi it felt lukewarm, others mentioned it was warmer the previous day. And when I had my facial, it was hard to relax because a) you could hear a squeaky door every time someone else was coming into or leaving the pool area, and b) the therapist's hands were so cold throughout the treatment (not sure what could be done about that!)

Great hotel, delicious breakfast, spacious room , we loved the little treats and coffee machine in the room. In terms of cleaning it was immaculate. Love the separate toillet and bathroom. Love the location of the hotel and the 24h room service.

The mattress was soft and sinking in so we struggled with lack of a good night sleep. Of note none of us is overweight The aircon was very loud and was not working properly in terms of keeping the room warm in the evening Would be nice if the TV had more channels or an option to watch one’s own netflix/ prime These are just points for improvement we did have a good stay but I believe that the room just needs a bit of renewal. So we would come back if there was a slightly better mattress

I think the breakfast was the best I have ever had! It was wonderful to have a la carte menu plus all the choices from the different food zones including a good selection of gf food for my husband! We had the cheese board for our room but the side order of chips was the only thing that was disappointing. They tasted delicious but I think you could have more in a bowl than about 8 chips for £6.20... that was the only thing as the rest was generous friendly smart but not intimidating and great old fashioned service. The other thing that made my heart sing was seeing now and then female members of staff pausing to have a longer chat with female solo guests at tables on their own. I have been married for 15 lovely years but I used to travel on my own and it can be a bit intimidating or lonely eating on your own so it really made glad that they gave them a bit more of a chat and kindness. You can't put a price on that! Thank you to Wayne and Ian for welcoming us and they are well suited to welcoming people. They're an asset to York! And thanks for letting us go into our room early. It was so peaceful. And the location for us active 49 yr olds was great, just the right distance for walking from the station and into the city.

Only those chips!

Stayed here for a few nights with my partner. It was really lovely. It truly does have the real 5 star appeal… some fives unfortunately don’t now a days. Nice vibe, super clean and friendly. Very luxurious/attention to detail is perfect.

I don’t think the spa was amazing, it was lovely but could be nicer for a five star. The music/theme tune of the hotel does not suit it at all! It was LOVELY to have music come on when you enter the room, but that tune is totally wrong for this hotel (musician/snob here 😂) very annoying it kicks in as soon as you turn the TV on. Something way more classy/chill would suit. I can’t criticise this hotel. It’s too nice.

Size of the room was fabulous with a lovely bathroom. Staff availability and attitude was great. You could not fault the cleanliness of everywhere. The property was beautiful and really well kept. The hotel was busy but the room and corridors never felt noisy. The bar and restaurant were great, food was delicious. Thoroughly enjoyed it.

If I was being really picky I'd have liked a hairdryer with a proper nozzle on it, and as my room was over the cooking school it had quite a lot of food smell and you could hear them talking and setting up, but not enough to spoilt the experience.