The front desk and cleaning crew was wonderful very nice people and our room was really clean

only downside is the pool was closed the whole time during our stay and that’s one of the main reason we booked was for my son’s birthday so that he could go swimming so that was only part that was a bit of a bummer but everything else was wonderful

Staff was great!!

Carpet in our room was damp.

The breakfast bar was excellent.The young lady kept it clean and well stocked. The bed was very comfortable and the staff were very friendly.

Main light in the bathroom was out.

Easy to find. Clean. Good breakfast. Friendly staff.

The air conditioner kept going off and on even set on 68.

I love that it was very clean, It was in a great location, great breakfast and the breakfast lady was very nice and kept items well stocked. We also loved the indoor pool and hot tub which were also clean. This is a smaller hotel which we also liked because we did not have to walk a mile to our car. Easy parking that seemed to be in a safe location. We enjoyed it!!

The bath tub could have been nicer like maybe a walk in shower and maybe keep your pool open til at least 10pm. 9 was a little early we thought. That would have made this a 10 out of 10 stay. Can't complain about anything else. It was a great CLEAN place.

The breakfast was great with enough options to serve everyone. The pancake machine was a wonderful and unexpected treat. It was kept clean and minimized if not eliminated any possible contamination.

The desired improvement doesn’t have anything to do with the hotel itself. However, our neighbors were a little inconsiderate, slamming doors in the morning hour. Some guests were a bit inappropriately dressed in the breakfast area, wearing clothing that should remain in the bedrooms. Those things point more to decency of the guests, or lack there of. Might want to increase the prices just a bit.

Clean, good location

Breakfast, all coffee pots empty, no staff attention. Had to go find someone.

Nice, clean room and a fine breakfast...everything I've come to expect from HI Express.

It's a bit tricky to find the place off US Hwy 280 and follow around to the hotel entrance, especially in the dark for a newcomer to the area. Be careful! Also, the 3-wheeled luggage carts are not the best...they are hard to steer, their widely spaced back wheels make navigating corridors and around room furniture quite difficult, and the slippery metal surface tends to dump off the luggage.

Very friendly staff from check in, the staff assisting with breakfast AND staff at check out!! Every staff we encountered! Very clean & comfortable.

Breakfast was great but pork sausage patties & bacon would be an huge bonus. Also, the juices were heavily concentrated. Diluting with water made it taste much better & would save you guys some money also.

I love their dove soap! And the pillows were sooo soft, rooms were clean! They had a single serving keurig coffee maker in the room, with such good coffee in k cups. I got creamer from the lobby. They had hazelnut and French vanilla. Sadly I didn’t wake up in time for breakfast but they did have a free breakfast for everyone.

The only thing that I didn’t like was the bath tub was griddy. It was rough to sit on while taking a bath. But I mean that could be just so people don’t slip in the tub.