location and how clean it was . The restaurant staff was exceptional from the gentleman at the bar and the sweet lady at breakfast went over and above to make sure we had what we needed .

we got a call at 1130 from the front desk saying they needed another credit card as they didn’t think booking. com gave them the right number .i told her it was already on my statement I was not giving them any credit card numbers . i was sound asleep - thought it was a scam . the gentleman at the desk the next morning gave us breakfast cards for our trouble .

the front staff is great

when I come down for breakfast first you hid the food behind a wall and you have a rude person that meet you when you walk in to the dinning room with no hello or any this but you have a ticket when you ask do i need a ticket she keep saying it 3 more time I said no I don't have one do I need one well it 15 dollars first with out seeing the food first pay my 15 and when to see over cooked and burnt bacon over cooked cold eggs and some cereal no milk and this was at 730 in the morning dirty dishes lying and a guy just standing there. and as I watch many of you guest turn away you are wasting food due to you staff. I go to I hop next time.

The breakfast was good me and my husband both enjoyed it. The location was perfect that is one of the reasons we booked this hotel because of the location it is in. The staff was great as well. I loved the atmosphere in the hotel and room.

There was nothing I didn't like. We were very pleased with our decision to stay in this location. I heard that there is going to be a remodel in November of this year and I can't wait to come back to stay after it is done.

Check in and out was fast and the staff was very nice and genuinely seemed happy when they spoke to me. Room was very nice, and very clean. I didn’t have time to stay for breakfast but i hope to next time. Keep it going just like that Holiday Inn!!!

Didn’t like that I couldn’t stay longer

The staff was so friendly and welcoming. Everyone went out of their way to help. The room and bathroom were very clean. The bed was so comfortable!

I have nothing but good things to say about the service and the staff. Very glad that I chose Holiday Inn In Hoover. My son has moved to Hoover so I will be staying here every time I visit him.

Overall we loved the hotel was very clean and the staff was extremely professional and friendly. Would stay here again!

Little disappointed that the booking was pricey and breakfast wasn’t complimentary or the fact it was about $15 per person and we only had a buffet to choose from which was equivalent to most hotels complimentary breakfast and not fresh. Parking was also difficult due to large power trucks and their equipment taking up about 20 spaces.

Everyone was very sweet and welcoming. The check in and out was very quick and easy.

I did not like that the breakfast was not included in the price so we did not use the breakfast option. Someone also entered our room during us sleeping and was a little startling.

Great location. The warmth and friendliness of the two ladies working at the front desk when we arrived made this a superior experience. They were engaging and happily gave us directions to the Legacy arena, along with good advice about parking.

NA

Everything was clean, and the staff was very nice. The comfortable bed and pillows were definitely amazing!!

Probably should get little bit bigger refrigerator for the bedrooms. A hot tub would have be very great, since the pool was very very small. You should include breakfast with everyone's purchase of their rooms. 😉

the jacuzzi tub in the room was good the facility was clean the carpet could use some deep cleaning or replacing but I’ll still stay here again for sure

location mainly staff was good and clean & comfortable room with plenty towels and soap