We actually stayed at their sister property the Holiday Inn right next door as we were not able to check into our room as the air conditioning wasn’t working properly in the room. The staff at the front desk was amazing from Julia who notified us that we had to change rooms to her manager Taylor who was so efficient in checking us into their sister hotel next door. Taylor even gave us a 20% discounted price adjustment since we were not able to get our original 2 bedroom suite that we booked. Thank you for the great customer service!

nothing

We loved the breakfasrt in the hotel and the fitness center. Had the necessary equipment and breakfast had good variety.

I didn't like that like most hotels at this location you cannot use two different credit cards for incidentals and the room charge. Had to put it all on one card. That ties up my debit card doing that.

They allowed pets. No one questioned having just sheets changed which was nice since I have three little boys. They were speedy with cleaning and always took out the trash that was left by the door.

The price changed every night which was strange to me.

Everything to be honest. Ang at the front desk was friendly and welcoming which helped ease my mind over the last minute decision of where to stay in the area. She got me checked in and off to my room while making me feel welcome and as if we had known each other forever. As a customer service professional I appreciate that ability very much.

Maybe breakfast could be extended a half an hour. As a property management professional I would strongly suggest keeping the inside lobby door locked at night like the StayBridge in Phoenix/Biltmore and other extended stay hotels. It would provide a higher level of security for the guests, and the limited evening /overnight staff.

Great variety of hot and cold breakfast items, Plenty of seating inside and outside for breakfast, Nice pool area with BBQ Grill and Fire Pit. Room was fantastic with full sized Fridge and cook top. Much more than I expected for the price.

There was a staff shortage and breakfast was occasionally a little late, I didn't mind, coffee was always full.

So roomy. Very clean. Big spacious. Front desk lady so friendly. I loved it. No complaints

We really appreciated how pet friendly and the accommodations provided by the staff. Kudos to them all, oh and breakfast was outstanding!

Well one night people from the 4rth floor sounded like a track meet was going in till 430am

The room smelled really good… could’ve been from previous guy in room overdoing it on his cologne but he left behind a very yummy smell 😊

The pullout bed was very thin and uncomfortable, you could feel all the bars underneath

the person at the front desk. we were in an accessible room. I thought we were getting a walk in accessible shower when the room had a tub with grab bars. she looked at possibilities and in the end found a shower chair so my sister could take a shower.

the accessible room didn’t have a walk in showere.

Overall the hotel was clean and staff was exceptional.

I didn't like dishes in dishwasher when I arrived. I didn't like cobweb on ceiling or in the corner beside the nitestand.