Raintree at Phoenix South Mountain Preserve

Raintree Hotel was an absolute gem hidden in the mountains. I saw the pictures before booking, but I had no clue what I was about to walk into. Check-in was easy, and to my surprise, right after check-in, the hotel had a welcome desk where the young lady would help with anything visitors may need locally. That was a first and very, very. Our two-bedroom and two-bathroom suite had an attached garage. Unloading my SUV inside a covered garage was helpful and provided a sense of security. The room was clean, the beds were very comfortable, and everything I could ask for was a place away from home. We used the swimming pool area, which was nice. I noticed a barbecue area, a ping pong table, and an ice machine. Again, things that provided comfort to guests. Overall, I highly recommend it and would gladly go back again! Had I known that this one-night accommodation provided so much ease, I definitely would’ve booked for longer.

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- held reservation for delayed (2 days) arrival due to personal schedule issue - prompt response from maintenance/housekeeping - guidance to targeted locations from concierge

- reservation was fully cancellable, but wouldn't change reservation to lesser days at lesser $ - hot water erratic - lighting in 2nd bedroom - lack of bathroom privacy in master bedroom

There was no breakfast at this location, we brought our own. This location was perfect for us and the privacy was great. The room size was also perfect for us. My grandchildren loved the pools. Unfortunately the hot tub was unavailable our last night.

It was perfect, but for 7 people we could have used more beach towels. But we made do and did not request more at the office.

Price was very good for the size of the suite. Location was close to area attractions.

Requested more blankets and staff said they would be delivered later that evening, they never came.

The room was big and had a nice balcony. There was easy access to the pool and parking was just steps away. The beds were comfortable and there were plenty of pillows. I also love that each unit has a washer and dryer.

Our room didn’t have pans to cook, only pots. We were also missing a sponge to wash the dishes. The room was a little outdated, but everything worked. The sofa looked like it needed replacing. The master room didn’t have a door for the bathroom, so if anyone was using it the other person stepped out of the room.

This timeshare resort was an exceptional deal. We were only a couple, but with a living room, two baths, (one amazing with tiled walk-in shower and a huge soaking tub. Other bath was a tub with shower, so we could both bath at same time. Living room was large and comfortable. Garage so drove in and felt very safe as enclosed.

Location, walking trails, roomy accomodations, clean, beautiful views, lovely condo.

Pool was being refurbished, so it was unavailable and had construction noise. No toiletries supplied; remind guests at checkin and offer shampoo, body wash, etc at minimal cost. No ice immediately available in room. Was there an ice machine somewhere?

The apartment was very clean and comfortable. The concierge was very nice and had a vast amount of knowledge about activities for the family to do around the property.

beautiful property with friendly staff.

only downfall was we had small toddlers and there was a staircase in the middle of the condo. wished we would have known. when we told them we had two small children they said to block the stairs with the dining room chairs.

This is my 27th business trip this year. My stay here was by far the best of this year. The staff were very friendly and accommodating to my requests and schedule. I would totally return on a vacation or my next work trip.