Sonesta ES Suites Tempe

Property was excellent and covered all the basic kitchen supplies including dishwasher soap and detergent. Out of all excellent breakfast. I stayed there from August 5th through August 22. We really enjoyed the close proximity to everything. Staff was great, Car parking is secure.

People with pets are stupid. They were not cleaning after the pet, even though property provided special trash cans and trash bags for pets. There were dog poop everywhere

The breakfast was good, loved the waffle maker. The locations perfect right next to the mall pretty much a one stop shop with just about everything you need, not to mention a wide verity of fast food and restaurants within walking distance. The staff has exceptional customer service skills. My family and I would definitely make this our main stay when needed as well as my friends and their families! Thank you for all your company does too make our stay feel as close to home as it can get.

Only complaint really is how loud the traffic is.

The location. The two bedrooms. The kitchen. It was relatively quiet.

At breakfast, the eggs were watered down, the juices were all watered down. When I went to check out at 445am, there was another person waiting and no staff. I didn't have time to wait for staff to show up. The other person had been waiting for a while. The City was repairing water lines and we had no water from 8pm until around 2am. Not the hotels fault. Just an inconvenience.

Cleanliness

Staff was not friendly and the refund of the deposit should not take 14 days!! That’s ridiculous!! If anything the most 5 business days. It portrays your property like this is a shotty business trying to get an additional +$250. Please share that with the district and regional mgrs.

Better than average selection for breakfast

The info on booking.com needs to point out that there are TWO Sonesta facilities within a couple of blocks of each other. Since we were on foot, arriving after dark, it would have been helpful to know it was not the same facility we stayed in a couple of months earlier. Nobody likes to haul luggage, on foot, in the dark to a vague destination "across the street, behind the pharmacy." If we had known, we would have been dropped off at the right location, and not had to walk... This newer Sonesta location has some rooms that are severely impacted by traffic noise, all night long. Ask for a quiet room.

Basketball court and area for dogs was fun.. The bed was amazing. The water was hot and stayed hot. Breakfast was so nice. 2 warm entrees cereal and waffles as well as breakfast sandwiches and bagels or toast. Juice coffee milk as well.

The floor was carpeted and was hard to keep clean so we bought a vacuum.

Front desk personnel, the entire staff was super friendly and polite. Nice location, decent breakfast, excellent customer service. The facility was very clean. The suites wirh two rooms and two bathrooms excellent for a family of five. Highly recommend this place.

It was ok. Only stopped in for it once.

People hanging out in the parking lot at night. Also my wife had lady issues and asked explained her issue to one of the housekeepers and told them we needed new bedding came back to the hotel late that night with no new bedding. Had to call the front desk and then guy working the night shift walked it over for us.

The spacious rooms. The price of the room. Convenient to reatauranta, eatery's, shopping mall, etc..

First, the internet was not good at all. No connection all week, which we needed for some work. Second, the people renting up stairs were to loud. Third, there are people wondering around the parking lot with meth withdrawals screaming & yelling freaking out people. The TV's are to small in the rooms for a big great room. The traffic was a bit loud. The grab & go meals were the same thing every day.

We were skeptical at first and were very pleased when we arrived. So much nicer than we expected as we stayed in the area before and it was horrible. This was a great stay. Perfect for my husband, I and a baby. Nice to have a kitchen also...It's like a studio apartment.

Only issue is the carpet was kind of dirty. Bottom of feet or white socks got dirty walking so we just kept slippers on but this wasn't a deal breaker for us, the place was very clean.