Best Western Chula Vista/Otay Valley Hotel

The breakfast was excellent, especially the waffle maker.　The hot water was adequately hot. The bedding was fresh and clean. The microwave and refrigerator were nice amenities.

The staff was friendly and helpful but understaffed. There should always be someone at the front desk to greet the guests. The front desk was uncovered for 15 minutes, making us guests wait and wonder how long we would have to wait. The carpet needs to be shampooed; the towel turned brown when placed on the carpet to clean up a water spill. The hot tub was sadly unavailable.

The registration staff was quick and respectful; very kind. The room was, thankfully, on the ground floor and there were not a lot of children running around in the room above us. Convenience store was right next door.

It' unfortunate that the location/driveway into the hotel is at an intersection that is often blocked by traffic which made it difficult for us to make a left turn into the driveway. We had to drive away to find a place to turn around and go back for an easier right hand turn into the driveway.

I was expecting a continental breakfast, but was surprised to see scrambled eggs, sausages, bagels, cereal, fruit and chorizo & eggs and Chilaquiles!

The restroom is small & needs to be updated.

Great location near the amphitheater. the hotel was clean, felt safe, and the staff was super friendly.

the only negative at all was that the bed wasn’t very comfortable. it wasn’t horrible or anything but definitely not great.

It is the closest chain hotel to the Cross X Border Express. I had to drop off family late at night by myself. I was able to stay the night and drive 21/2 hours home the next day. I had a ground floor room and it was very easy to access. I felt safe. The blackout shades were much appreciated. Coffee in the room and free breakfast made it an even better value. I will use them again when I pick up my family when they return.

Late at night I had to check in at an outside window. Standing outside alone made me feel uneasy.

We were very impressed with the customer service provided by Kenny at the front desk. He was so professional, we actually thought he was the Manager. Kenny was able to accommodate us a different room as it was noisy where we were. The room change was seamless and quite painless and we appreciate him more than you know. I suffer with long COVID-19 and depend on my sleep to feel well, thanks to Kenny, I got my sleep in our new comfy room.

Visitors drinking and smoking in the corridors. Short breakfast hours.

Was given a warm welcome, and the room was easy to navigate to. Kind, friendly staff, no issue at check-in, and the return deposit was same day for me. Pool easily accessible and breakfast was awesome. A convenient store is literally walking distance. Rate this hotel 9/10👌

The location of the hotel was near the freeway, so the noise level overnight was unavoidable, and the jacuzzi was out of order. Other than that, no other complaints.

Good location not too far from airport and freeway. Excellent breakfast

All good

Everything we need for our stay as a family is there. Good location, free and safe parking, wifi, ref, microwave, hair dryer and most of all, delicious breakfast! The staff at the dining area was very accommodating to anybody's needs.

One of the receptionist when I came before 3pm wasn't the friendliest. She bluntly told me checkin is at 4pm. We came back at 3:30pm and there is a line already. The one who checked us in is better. People passing outside the rooms can be heard loudly from inside. There is a bit of rust in the tub. Breakfast should be until 10am! 😊

Clean, comfortable, has coffee. Huge plus that common area has laundry, works by the app or coins. There is breakfast included- delicious(eggs, bacon, waffles, cereal), fresh, simple and great. Printer and 2 computers available. WiFi. Bathroom has shampoo conditioner soap, iron board, fan, iron(that was burned by someone, but was usable). Great staff. I would stay here again, as it was clean.

The key to the door works every other time. can take 20 tries to get in. not only my room- other person next to my room struggled for 10 minutes and asked front desk. No toothpaste. I still highly recommend this hotel!