The rooms were clean, comfortable and smart, the pool was great, whilst not included in the rate the breakfast was delicious, and the view of the sea and access to the beach superb. The chicken kebabs from the store up the road were delicious too!

Some staff were a bit snooty as we did not want valet parking, and you then had to find parking the other side of the road. This was different to most other hotels outside the big cities we stayed at on our trip where parking was not two tiered and more relaxed. The charges they temporarily place on your card then refund - what’s that all about?

Every single staff member greeted us warmly. I don’t think we walked by one staff personnel without being greeted and a very kind and professional manner. It was a very nice stay❤️ we will be booking again for our California trip in September Thank you Cliffs resort, and spa! The Kiser Family

Unfortunately, the Marisol restaurant was extremely expensive, but the food was terrible. I heard Ppl at a table next to us and an outside table. Say the same thing about the fish tacos that we got. “ no flavor very bland and presentation was sloppy” I refused my order after two bites 😳 Not the dining experience we were hoping for considering that the hotel was so amazing! The nachos were soggy, sloppy and aesthetically visually pleasing every single item we ordered was bland. Definitely not worth the cost at all….however, the overall ambience was nice and so was the staff it was the chef that needs additional training that was absolutely terrible for a high-end restaurant.

The staff was really nice and helpful with questions. The hotel and restaurant were very clean. The pool was a nice atmosphere. We have stayed there multiple times and will continue to come back as we can afford it. It is a little pricey but worth the experience. Avila and pismo are nearby which make it great for our son to have fun at the beach. The walk down to the beach from the cliff was nice and we got to play in the tide pools. Room service was great from the Marisol restaurant.

Nothing to really complain about. Staff was great.

The staff was amazingly accommodating. The facilities fabulous. The restaurant delicious . The rooms spacious and super clean. The trail to walk clean and very well lit and good signs preventing you to stay off the cliffs. The self parking is not bad at all. Super empty as people are lazy and don't want to walk 3 minutes to park. I thought it was wonderful. Gave me a chance to get in a few more steps in. By the way self parking off site is FREE! Valet parking is $20 per day.

The price! It is still too expensive. This pandemic has made corporate America more corrupt and greedy than ever. I did not like that that dogs are allowed. It is gross. This man had a big dog and it stunk like hell!!! I had the bad luck of bumping into him at the restaurant and I wanted to vomit!!!

Staff extremely nice, especially at the pool, great for a break of 2 days, luckily we were there when it was not too busy so enough space at the pool even in the afternoon.

People could bring their own music to the pool and treated the pool like their backyard. Totally disregarding other people. Not what you would expect at a hotel of this standard. Felt very much like a camping ground. When I asked the staff about it they said it was allowed.

The view from the room was beautiful. The front desk staff & the valet were very friendly & helpful. The property is pretty & having beach access was great!!

We made multiple attempts to book spa treatments prior to out stay, but couldn’t get anyone from the spa on the phone nor did we receive a call back after leaving messages. We also noticed stains on our duvet, & on the walls & the ceiling of our room. The door to our room was also an issue. You had to double check & make sure it was fully closed. It would looked to be closed & locked, but that was not the case. From the outside you could push it open. We learned this as someone attempted to get in our room while we were in it. We contacted the front desk & their resolve was to issue new keys to the room.

The staff was very friendly. The rooms we’ve very clean. They had a coffee maker and mini-fridge in the rooms. Very reasonable price.

They jacuzzi was supposed to be adults (18+) and over from 7-10 PM. They had no one monitoring that, so at one point there were about 5 teens in the jacuzzi recording video, taking photos and uploading to social media. As adults, that’s the behavior we were trying to avoid.

Upgraded room, absolutely amazing views, cozy in-room fireplace, nice sized room, great restaurant (dinner & staff were amazing), friendly front desk staff, easy parking

Room was not completely cleaned (leftover pizza box and wine from prior guest), small bathroom (e.g. awkward position of toilet and door), slow elevator

I was very surprised due to the mixed reviews, I wasn’t sure what to expect. We booked this last minute with our two young sons. The property was very clean, staff were exceptionally nice, the room was also very nice, we had a king suite and a great view. I didn’t hear any dogs barking, we really have no complaints. We’ll definitely be back next year.

N/A

The enthusiasm, courtesy and friendliness demonstrated by all staff from arrival to departure. Liked the early evening lobby wine. As always, the room and beds were excellent. Views from the balcony were outstanding. Nice and quiet. Marisol food visit is definitely on a to go to list...food service was prompt, setting wonderful, and food exceptional. Thoroughly enjoyed the get away to The Cliffs..

Would like a microwave in the room to reheat and further enjoy my Marisol leftovers for a late snack.