Large, clean room. Good A/C

I was charged a so-called "destination fee" but got nothing for it. It was just an excuse to inflate the bill above the posted room rate. Also, disappointed that the hotel did not provide free coffee/tea in the morning. Not asking for a full breakfast, but not even a cup of coffee for $300/night?

Very kind and courteous staff both at the front desk and at the door. Housekeeping is exceptional! I will definitely be staying at the Grand Hyatt in S.F. when I go again. Amenities were great. Fast WiFi, lots of different kinds of lights inside the room, TV with Chrome-cast for you to stream from apps like Netflix directly from your personal device, AC, electronic window covers that you can adjust from the comfort of your bed. There are Great views of San Francisco from the Country Club , your room and the Gym area as well. This is a great location for those who don’t have a car as the hotel is located close to a lot of trains, bus stops, etc. making it very easy to get around the city using public transit. Not to mention that the famous Market and Powell cable car turnaround point and Chinatown can be accessed within a 10 minute walk of the hotel. It was also easy to get from SFO to the hotel using the Bart. The only downside is that there is no pool but nevertheless I would rate this a 10/10 and would highly recommend this place. Thank you Grand Hyatt team ❤️ you’re amazing.

Nothing I did not like.

The staff was super friendly and helpful. At the concierge desk, we posed a question about how to find the cable car stop and use that system. We received a marked up map, great verbal instructions, and wishes for a great day trip. We left with a big smile! The bell hop was super helpful when I asked him in the lobby where I could find the nearest ice machine. He cheerfully said "follow me!" as he was already headed up to an upper floor. He stopped on my floor (the 6th), pointed me to the exact location of the machine, and waited until I had turned the right direction and then wished me well! Numerous times, the door attendants opened doors for us, greeted us cheerfully, and got us pointed in th right directions for our day adventures. Every one of these interactions set the tone for our stay and we are thankful for the experience. Keep up the great job...we will se you again :-)

I can't think of anything I would change to improve our experience.

Could hear the neighbour talking al night through the additional door of the room.

I had been working with Elaine at the Concierge Desk for weeks planning my stay. It was our 13th anniversary and I wanted to make it memorable. Elaine was wonderful! We corresponded mostly via email. A few times we spoke via phone. Bottom line, she coordinated the dozen roses I requested in addition to the rose petals that were made in the shape of a heart. My wife was blown away by how thoughtful I was in planning our anniversary getaway. However, it was Elaine’s amazing skills that pulled it off. Upon arrival, I went to the desk to thank her personally, but unfortunately she wasn’t there. Please pass on my thanks and appreciation to Elaine and her world class customer service. Regards, James McCullom Phoenix, Arizona

I can’t think of anything I did not like.

Location and view of skyline was exceptional. My boys loved the fitness centre while my niece and her boyfriend loved the Hotel Bar

We were here to see the SF Giants game and were bummed that we could not see any of the pregame hype or watch part of the game as we got ready to go to the ballpark. The Hotel Bar tried to help us but they could not give us any sound. Instead we had to take in the NY Yankees vs Boston Red Sox game in our room as we got ready. While this is a great game, it does nothing to help get local excitement going. We are in San Francisco so can we see the local team play?

The buffet breakfast was delicious but a bit pricey. The bed was very comfortable The lobby is gorgeous with all kinds of amazing artwork and 2 huge fire places The location was great. Easy to walk around or get to public transportation and cable cars Timothy had he bellman was wonderful friendly and helpful. He gave us great tips on off the beaten path places to visit like sales force park The concierge service was great especially the lady with glasses and grey hair pull back in a French braid

It would’ve been nice to have a comfortable chair to sit in in more lighting

The staff was extremely accommodating, and friendly, the valet personnel was super customer service-oriented. The location was next to a few places that were opened late if you had a late-night craving. The room itself with the view of the bay is highly recommended. Nice views directly over Pier 39, the Ferris wheel, and Alcatraz if you're into that kind of thing!

There's not much I didn't like. They only had valet parking services which was 85 dollars a night so be prepared for that! The cafe hours are limited so food at the actual hotel is very limited. Other than that, I'd stay here every where when I go back to SF.

The Grand Hyatt feels a bit more upmarket than other four-star hotels. On arrival, it's easy to miss the correct lane for pricy but typical valet parking, and the local one-way system means a long drive round for a second approach. I prefer to park my own car, but that is not an option here unless you seek out a nearby public car park, which seemed too much effort for too little saving. Nonetheless, the valet process was unproblematic and efficient. Check-in was also really quick, and we were given a great room with a city view on a high floor; there are relatively few rooms on each floor but well over 30 floors. Ideally, I wanted a bay view, but there are only king beds on that side of the hotel; twin beds face inland. However, views from the upper floors are great whichever side you are on. The rooms are compact but very comfortable and clean. The location is excellent, right near Union Square, so you can get to the shops within a few minutes (be sure to go to the excellent Cheesecake Factory at the top of Macy's for some great food), and Chinatown, Telegraph Hill and the Coit Tower, and Fisherman's Wharf are all within about 20–40 minutes by foot.

It's expensive. Although the room rate itself was fine, the resort fee made it feel overpriced, and we didn't want to take advantage of some of the discounts at nearby stores that were offered. Also, the buffet breakfast was ridiculously priced, even though it was excellent, and because there is not enough space for all the residents wanting to eat there, there were long waits.

Beautiful room, very clean, cozy bed and great extras (tv, free wifi, automatic curtains).

We had very loud rattling noises in the room, which as we were told came from the wind and the way the building was built. Made it hard to fall asleep even with earplugs. Valet was slow and very pricey, but its basically necessary considering all the car break-ins and crime in SF, so didn’t really have a choice.