Inn at Union Square

Our room was spacious, well appointed, and the shower was easy to get in and out of. We loved having ceiling fans, something we have at home but have not seen in hotels on our travels. Also, our bed was super comfy. The location was fantastic..so close to Union Square.

I loved everything but one suggestion I'd make...I'd like to see a few small tables and some dining chairs in the breakfast room. As it is now with a sofa and a couple of armchairs, it's different for more than four people to use the space. Also, it would be nice to have cereal as an option included at breakfast.

Our stay was amazing! I have seldom seen a place where every single person was so extraordinary forthcoming, helpful and kind. We have been given an upgrade and a quiet room, which made our stay even more precious. At every floor you have the possibility to sit and chill and the breakfast is great. It is being filled up constantly and is tasteful and offers variety. Special thanks to Carlos & Jorge especially :) The location could not been more better, you are at Union Square! And around the corner is a car rental place.

the church band in the backyard who played the same song over and over again on Sunday morning (no fault of the hotel though!)

Near Union Square, Powell station and the cable cars, that's great! Very cosy, clean and cool hotel Great restaurants nearby Angela, Vivian, Danielle and George are the best!! There's coffee, tea and pastries every morning; we pay for it in amenities fees, but it is great to have it

The WIFI connection; the hotel security certificate was expired so my phone would not let me in... (I could connect to the wifi of the hotel across the street!! ;-)) The staff was trying to help, especially Vivian, but it was the week-end... They overcame the problem on Monday night but I was leaving on Tuesday Anyhow they were very nice and tried to do their best, except for Scott the manager who litterally shouted at me and he was very rude

Location is amazing, short walk to Union Square and Macys. Close to many restaurants, cafes, coffee shops and shopping. I loved our room, it had a good-sized bedroom with large TV and very comfortable, clean bed. We also had a separate lounge room with sofa, coffee table, coffee maker, fridge and another large TV. The bathroom was located between the two rooms. All three areas had very nice decor, and very clean and comfortable. It was very quiet, day and night, no noise of any kind. Reception staff were very friendly and helpful. They made check-in and check-out very easy. Also love the 11am check out time. We were able to leave our luggage with them as we were departing at 2pm.

No view from windows except the brick wall of the neighbouring building. This fact did NOT bother me but it maybe something other travellers would dislike. I was quite happy knowing that I could not see anyone, and no-one could see me, making me feel very relaxed and comfortable.

The room was very nice and the bed super comfy. Once we got a hold of the staff they were very helpful.

The contactless - no front desk/personnel on-site concept, one of the main pleasures of going to a hotel is knowing there is someone to help you at any time, and a place you can go even if you arrive an hour early or need a lobby to hang out in after check out. It was very hard to get in touch with the hotel staff over the phone and added unnecessary stress to our travel.

Best central location without being exposed to too much city noise. Friendly and helpful staff, trying to help you any way they can. Clean rooms and I liked especially the heat lamp in front of the shower… sometimes it’s the simple things. 😊

Window was looking straight at a wall. But it didn’t really matter as I paid little and was not needing a view and there was sufficient light by day.

It was a nice big room with everything we needed. It was very clean and quite (we didn't here other people but a bit of the city noise). Nice people at the reception. Free water from a dispenser.

The breakfast was good but there was no big variety with onion bagels, Philadelphia & jam, bananas, apples & oranges, coffee, tea and milk.

The location is excellent while the price is very reasonable. The hotel is very clean, the room was very spacious. Good experience.

Check in time is quite late and there is no option to make it earlier in advance. There isn’t always a person at the front desk.

Room was spacious and comfortable, appointed with nice bath amenities. Morning coffee service with pastries, very satisfied with quality. The staff were friendly and helpful. The location is exceptional, walking to many downtown places and Chinatown. Close to cable cars and other transportation. Close to car rental agency (Hertz). Many good restaurants within a block or two, especially enjoyed Fino (Italian) at 624 Post Street.

Not a thing.

The staff was incredibly warm and welcoming, and accommodated us with a later check out and luggage storage, etc. Can’t imagine a way in which they could have been more helpful or kind. The room was so comfortable! Great to have the coffee bar! I don’t think we found the area with a more substantial breakfast but we really enjoyed the coffee and bagels / treats every morning!